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Passport-assist.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filled out the application to renew my passport payed online with my credit card ***** my passport was returned for no payment I just want my money back.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filled out the application to renew my passport payed online with my credit card ***** my passport was returned for no payment I just want my money back.

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 14th, 2025 I ordered a renewal passport for my 97 year old father in-law., as we were due to travel to ******* and he had miss placed his drivers license. In a rush to get him acceptable identification I found GovAssist web site that claimed it could expedite the process. His most recent passport was 15 years expired so they informed me I would have to make a new application. I responded that would not work at this time and to go ahead and issue a refund, since then they have gone radio silent. So the transaction is still pending on my credit card but I thought you should be aware of there business practices. Hopefully I will see a refund but I fear I will be in a fight to get satisfaction. Please HELP!

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site was used to try to help my nephew obtain a passport. He lives with me and will be traveling overseas this summer. This site looked legitimate in helping to get this done for him.

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website charges you $88.83 to download the passport renewal form that you can download from the government for free. They make it sound like you are paying for your renewal online, and they submit everything for you. Instead, you pay them $88.83 for nothing. You still have to download and print the application, take it to the post office, get your photo taken and printed, and pay the government the $130 fee. The government website allows you to do all of this online at not cost (other than the $130 application fee). This website is a scam and charges you for zero service.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USA passport online filed ** I to providing sensitive information including SSN I would like the company shut down so this does not happen again Website appears to be government but is not

  • Initial Complaint

    Date:01/11/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This official-looking site charged $68 to fill out a form that can be completed for free at the official government sites.They seem to be harvesting personal info...When I tried to reach out to them I got voicemails and no responses to emails.I've asked the credit card company to flag it as a scam and requested a charge reversal.

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7, 2025, I was scammed by Passport-Assist.com when attempting to renew my passport online. I immediately thought something was wrong when I had to pay an additional fee for the passport renewal application. After further research, I discovered I had used a scam website. I have contacted the company and without much effort or even providing the details of the transaction they said they would reimburse my full payment of $88.83. Which is also weird. I told them I have already submitted a claim with my credit card company to dispute the charges along with a complaint via BBB.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/3/24 I used ************** to purchase a passport. They withdrew the money from my bank account and I assume have all my information. I have been waiting for a reply from them. I googled THE site this morning to find out it's a supposed scam. There is another number on my bank info. *********************** but I don't know what it meant

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a fake website, disguising itself to look like a government website, that is taking peoples money to fill out passport paperwork, but making it seem as if you are being charged to renew your passport online.

Passport-assist.com is NOT a BBB Accredited Business.

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