ComplaintsforAllied Shirts

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First, the items missed the guaranteed delivery date of 11/17/23. When the items were received over a month late they were incorrect. The items were supposed to be printed on the front and the back and they were missing the back printing. These items were for an event back in November so I was already frustrated but still willing to receive them, once reviewed they were wrong and now an additional month later they have not resolved the issue. I would like a refund now that it has been over 2 months since the event has passed. Its like pulling teeth to get responses from this company and when they do respond they keep saying they will rectify the situation but never actually do anything. They continually put you off hoping you just go away.

  Business response

  01/31/2024

  Hi Keely, 

  Thanks for taking the time to write in. 

  I do apologize that your order didnt arrive on time and also wasnt as expected. 

  I am showing that your order was refunded in full on our end back on 1/22/2024.

  Please see attached confirmation receipt.

  Thanks for your time.

  Have a great day!

  ******** D

  Floor Manager

   

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Allied Shirts did not fulfill my order as it agreed. Despite multiple attempts to resolve the issue directly with the company, I have not received a satisfactory response or resolution.1.Order and Payment Information:Order Number: ******** Total Amount Paid: $847.64 Date of Order: 10/18/2023 Guaranteed Delivery Date: 10/31/2023 2.Issue with the Order:The product delivered by Allied Shirts significantly differed from the proof that I had approved. The size and placement of the images on the shirts were not as per the agreed-upon specifications.I had initially sought a resolution involving reprinting the correct shirts, but this request has been ignored by Allied Shirts.Additionally, there was a delay in delivery, which caused significant inconvenience as the shirts were intended for a specific event.3.Previous Attempts to Resolve:I have attempted to resolve this issue directly with Allied Shirts through multiple communications. However, my requests for reprinting the shirts correctly have not been acknowledged and were met with an offer to provide a $90 credit toward reprinting with no refund, leaving me with a product that is unsuitable for its intended use.4.Requested Resolution:In light of the unresolved issues and the lack of continued communication from Allied Shirts since my original complaint on 11/2/2023, I am now seeking a full refund of the total amount paid, $847.64.This request is due to the non-delivery of the product as per the agreed specifications and the failure of Allied Shirts to address the issue adequately.

  Business response

  11/27/2023

  Hi *****,
  
  Good day and thanks for taking the time to write in.
  
  I do apologize that the shirts were received and isnt as expected.
  
  Our Quality has done further reviews on your order and has approved a refund in the amount of $250.
  
  Please let me know if I should have this processed on your order.
  
  Thanks for your time.
  
  Have a great day!
  
  ******** D
  Floor Manager

  Customer response

  11/28/2023

  Complaint: 20891594
  
  I am rejecting this response because:
  
  it is an inadequate resolution. The shirts are not useable as they were printed incorrectly and they were received after the guarantee date. 
  

  
  Regards,
  
  *************************

  Business response

  12/04/2023

  Hi *****, 
  
  Good day and thanks for your patience!
  
  Our Quality has further reviewed your order and has offered a refund in the amount of $639.84.
  
  Please let me know if I should proceed with refund.
  
  I look forward to hearing from you.
  
  Have a great day!
  
  
  ******** D
  Floor Manager
  
  

  Customer response

  12/07/2023

  Complaint: 20891594
  
  I am rejecting this response because: I have no responsibility or liability for the incorrect printing. Including at the moment the order was placed, I clearly specified and Allied, confirmed that the shirts would arrive on or before 10/31/2023.  Not only were they not received when guaranteed, the printing error resulted in a product that was not useable.

  While I appreciate the increase in the offer, it does not resolve the issue that I have not received the product I ordered.

  
  Regards,
  
  *************************

  Business response

  12/13/2023

  Hi *****, 
  
  Good day and thanks for your response.
  
  I do understand that you didnt receive the items that you ordered and I do apologize for the inconvenience.
  
  As per our Art **** review "This was done as expected, screen files were proofed and approved. If reprinting we will need to know an approximate size they would like the print to be for the chest area"
  
  We can for sure try to reprint again with this update otherwise we would be looking at refunding. 
  
  If interested in reprinting, please contact our helpline at ************.
  
  Thanks for your time.
  
  Have a great day!
  
  

  ******** D

  Floor Manager

  Customer response

  12/13/2023

  Complaint: 20891594
  
  I am rejecting this response because the time has passed to reprint the order.  This was a solution I offered for many weeks after the incorrect order was received. Unfortunately, I received no response to my offer.  The purpose for which the shirts were intended has come and gone. At this time, the only recourse is a refund.
  
  Regards,
  
  *************************

  Business response

  12/19/2023

  Hi *****,
  
  Thanks for your response.
  
  I do apologize that we werent able to get the items to on the original expected delivery date and that the shirts didnt print as expected.
  
  I've filed a request to have your order refunded in the amount of $639.84  to the account that was originally charged. The refund will take us about 1-3 business days to process, at which time you will receive an email notification from our billing department. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.
  
  Thanks for your time. 
  
  have a great day.
  
  ******************
  Floor Manager
  
  

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company gave a guaranteed date when I ordered my items. Then once shipped, actually moved their date up one day. That day came and went. We paid extra to have our items shipped overnight and that did not happen. I called their customer service ***** and they pulled up our order and had a very uncaring type of approach and simply stated that if our package didn't arrive by the guaranteed date, I was to call them back and they would issue a refund. I reminded them that they revised their delivery date a day early and the package failed to arrive on time as promised. This is not an acceptable way to do business and I will not conduct business with this company, nor will I recommend them to any of my associates.

  Business response

  08/31/2023

  ******, 
  
  Good day and thanks for taking the time to write in. 
  
  I do apologize that the expected delivery date on your order was pushed out as that wasnt our intention. 
  
  The shirts were ordered, however didnt arrive in time which caused our Production Team to miss the original delivery date. I do apologize. 
  
  The original expected delivery date selected on your order is 8/31, which was the fastest shipping option. Our Company does not offer overnight shipment for any items.  
  
  If package isnt received by end of day on 8/31, we are happy to have your order refunded in full. 
  
  I do apologize once more for any inconvenience caused.
  
  Thanks for your time. 
  
  Have a great day!
  
  ******** D
  Support Lead
  
  

  Customer response

  08/31/2023

  Complaint: 20544662
  
  If your company does not offer overnight delivery, then why does it offer it when ordering shirts??? This is misleading and my order was time sensitive. Your customers are not responsible for your supply deficiencies, either maintain a more robust inventory so there's no interruptions to your customers, or offer an alternative item/shipping option. Either way, your company should not post a "Guarantee by" date on the order form after payment has been submitted. I spent extra funds to ensure it arrived before my deadline and now its past the deadline and I have to spend more time making new arrangements to get what I needed. If you cannot keep your promises, then customers will not trust your services. My items will not be here as promised, so please issue my full refund. 
  
  Regards,
  
  *********************

  Business response

  09/01/2023

  ******, 
  
  Good day!
  
  Upon reviewing your order, I am showing that the expected delivery date wasnt met. I do apologize. 
  
  Your order is being refunded in full due to this inconvenience.
  
  I have also attached a screen grab of our checkout page that reflects the shipping options that we offer, as you made mention that our website is misleading as it offers overnight shipping, which isnt the case. 
  
  
  I've filed a request to have your order refunded in the amount of $482.61 to the account that was originally charged. The refund will take us about 1-3 business days to process. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.
  
  I Sincerly apologize about this experience as this isnt our expectations.
  
  Thanks for your time. 
  
  Have a great day!

  
  
  ******** D
  Support Lead
  

  
  

  Customer response

  09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business allowed someone to fraudulently charge my bank card. This is not me or anybody I know that ordered $762.47 worth of items yesterday. Idk what address they have it being shipped to but it is not mine.

  Business response

  04/28/2023

  Hi *****, 
  
  Thanks for taking the time to write in. I sincerly apologize that your card was used for an order without your authorization. 
  
  We are unable to confirm at the time of purchase if a Customer placing an order is the cardholder or if they do have authorization to use card.
  
  Once an order is being placed and all the card details matches, the order will go through.  I do apologize. 
  
  We are unable to issue a refund on our end due to the fraudulent activity, as such, we do ask that you dispute the charge with your Financial institution.
  
  Thanks for your time. 
  
  Have a great day!

   

  ******** D

  Support Lead

• Initial Complaint

  03/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order number ******** purchased 1/15/2023 The product ordered from photo and what was delivered is completely wrong and cant be used. I am requesting a full refund of $788.52 as soon as possible. We are non-for profit organization and we contacted Allied shirts and they offered a $200 refund later deciding to increase it to $400 which is unacceptable. These shirts cannot be used due to the logo being completely massive on the shirts and they just don't look right or anything like the shirts we approved on the order and paid for, as shown in photos attached. Ordered the products online with submitted graphic file. When the product was received, the quality was poor and not as advertised. This is false advertisement and does not withhold quality assurance guarantee. These shirts were for an event and they could not be used. I will not accept any apologies, because apologies do not repair this disgusting experience, nor the fact that I don't have the shirts I was expecting yesterday for the event tomorrow. In order to make this right you need to provide a FULL REFUND. Again, apologies do not hold your company accountable. Be accountable!

  Business response

  03/06/2023

  Hi *****, 
  
  Good day and thanks for taking the time to write in. 
  
  I do apologize that your shirts as expected. 
  
  As per reveiw by our Art ***** Screen has limited colors and prints same across the board hence what happened with your shirts. 
  
  I have further reviewed with our Quality Team and was given the approval for a refund in the amount of $595.12.This is a full refund on the shirts less the shipping cost along with the 20% waste fee.
  
  I've filed a request to have your order refunded in the amount of $595.12 to the account that was originally charged. The refund will take us about 1-3 business days to process. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.
  
  Thanks for your time. 
  
  Have a great day. 
  
  ******************
  Support Lead
  
  

  Customer response

  03/06/2023

  Complaint: 19536215
  
  I am rejecting this response because the full amount is $788.52

  I dont know where the 20% waste fee charge is coming from and I should not be responsible for any shipping if this is not what I purchased from your company. 
  

  A full refund of $788.52 is the only acceptable resolution for this, take full responsibility for your mistakes and stop trying to steal peoples money. It is very distasteful.

  
  Regards,
  
  *************************

  Business response

  03/07/2023

  Hi *****, 

  Good day and thanks for taking the time to write in!

  Our Quality Team has further reviewed your order and we are moving along with the full refund.

  I've filed a request to have your order refunded in the amount of $788.52 to the account that was originally charged. The refund will take us about 1-3 business days to process. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.

  I do apologize that the shirts didn't turn out as expected. 
  
  

  Thanks for your time. 

   

  Have a great day!

   

  ******** D

  Support Lead

   

  Customer response

  03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Looked at their website to consider buying a shirt. Did not have what I wanted. Backed out of website on February 24th, 2023. Still showing a pending charge of ***** on my card when nothing was ordered. Called their customer service they say no order was placed but I still have money coming out of my account.

  Business response

  03/01/2023

  Hi ********, 
  
  Good day and thanks for taking the time to write in. 
  
  I do apologize that there is a pending charge on your account.
  
  If you had attempted to place an order and order wasn't completed there wouldn't be a charge on your account. 
  
  If there is a pending charge on your account, that would normally fall off within ***** hours. 
  
  In the event after that time the charge is still pending, we do ask that you reach out to your bank to have the charges released. 
  
  If to date you are still showing a pending charge, could you please provide the last 4 digits of your credit card number. Once we have this information, we can pass along to our Billing Team to further review on our end. 
  
  Thanks for your time. 
  
  Have a great day!
  

   

  ******** D

  Support Lead

  
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Not fulfilling orders after payment. Continues to ship off the wrong product. This has been ongoing for 5 months with the same order.

  Business response

  02/10/2023

  Hi ******, 

   

  Thanks for taking the time to write. I do apologize that we had so many issues with your order and wasn't resolved in a timely manner. 

   

  After reviewing your order I do see that there were a lot of back and forth.

   

  Showing that we did a refund in the amount of $563.95 back on 1/31/2023.

   

  We also did a reprint and that wasn't satisfactory as well. Are you still looking to have the items are would like a refund for the remaining balance?

   

  I look forward to your response. 

  I do apologize once more for the frustration. 

   

  ******** D

  Support Lead

   

  Customer response

  02/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please refund the remaining amount.
  
  Regards,
  
  *************************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered $713.23 worth of T-shirts. The receipt with photo showed proper placement of logo in chest area and what was shipped had logo in belly area. They told me if I wanted it fixed before shipped I should have calledand are no help but say they believe in quality assurance.Why would i call if the receipt and photo of placement of order was correct. I called after it shipped wrong and they wont help me at all.

  Business response

  12/27/2022

  Hi *********, 
  
  Thanks for taking the time in! 
  
  I do apologize that your order arrived and isnt as expected.
  
  After reveiwing your order, It does show that this was sent along to our quality Team for further review and they did approve a refund for $500.
  
  We didnt provide this information to you as you stated that you will be taking legal actions. 
  
  If you are persuing legal actions we can no longer assist in the matter. 
  
  If you would like to accept the refund, please reply to this email so that we can get that set up for you. 

  
  
  Thanks for your time. 

   

  Have a great day!

  
  
  ******** D
  
  Support Lead
  

  
  

  Customer response

  12/27/2022

  Complaint: 18640367
  
  I am rejecting this response because:

  The product ordered from photo and what was delivered is completely wrong and cant be used. I am requesting a full refund of $713.23 as soon as possible. These shirts cannot be used due to wrong logo placement, as shown in photos, attached. This is false advertisement and does not withhold quality assurance guarantee. Please provide full refund by end of day. Logo was ordered in chest area, clearly shown in order receipt and delivered with logo in stomach area. These cannot be used and not what I ordered. 

  
  Regards,
  
  *******************************

  Business response

  12/27/2022

  Hi *********, 
  
  Thanks for your response!
  
  Our Team has done further reviews and we are able to do a refund of $571.23. 
  
  This will be our final offer as there can be variances between when the file is set up and when production physically prints. If a customer prefers a set placement then it is best for them to immediately contact us so we can notate accordingly. The preview on our website is always a guesstimate.
  
  Please let us know if we should proceed with refund. 
  
  Thanks for your time. 
  
  

   

  ******** D

  Support Lead

  Customer response

  12/27/2022

  Complaint: 18640367
  
  I am rejecting this response because:

  As a customer, why are you not giving me a full refund, when the illustration on the receipt and order was clearly in a certain position and no where says a guesstimate and wasnt delivered properly. That was what was approved for the order and what I paid for. I did not agree to a shirt with a logo around my stomach area and these shirts cannot be used due to your companys placement error. It is clear as day in the order photo versus what was shipped photo. This is not guaranteed quality assurance and is false advertising. I didnt call because what was ordered in the receipt and on the site looked right. It wasnt until the order was shipped that I called because the placement wasnt as displayed as to what I paid for and agreed upon, from your visual. One is in the chest area (ordered) and the other is in stomach belly area (not what I ordered or can use at all.  Please provide full refund of $713.23 by end of day. I am not requesting any lower than the full refund because these are completely not what I ordered, are wrong placement and cannot be used, so I need to order entirely new shirts elsewhere.  Please provide asap. 
  

   

  
  Regards,
  
  *******************************

  Business response

  12/29/2022

  Hi *********, 

  
  Good day and thanks for your response. 
  
  I do apologize that your order isn't as expected and I do know this is frustrating for you.
  
  We are willing to work with you as to why we are offering an 80% refund in the amount of $571.
  
  This will be our final offer as we are unable to refund any additional. 

  
  
  Please let us know if we should proceed with the refund. 

  
  
  Thanks for your time. 

  
  
  ******** D
  Support Lead
  

  
  

  Customer response

  01/03/2023

  Complaint: 18640367
  
  I am rejecting this response because: the order was completely wrong and if its wrong it should be a full refund. 
  
  Regards,
  
  *******************************

  Business response

  01/04/2023

  Hi *********, 
  
  Thanks for your response. 

  
  
  I do apologize that our response is not satisfactory. AT this time there is nothing further that we can do. 

  
  This will be our final offer. 

  
  
  Please let us know if we should proceed with the refund of $571.

  
  
  Thanks for your time. 

  
  
  Have a great day!

  
  
  ******** D
  Support Lead
  

  
  

  Customer response

  01/05/2023

  Complaint: 18640367
  
  I am rejecting this response because: this was a complete full error on the tshirt companys design. It includes false advertising, from what was displayed at purchase (in receipt) to what was actually delivered. In addition, the site discusses quality assurance and that they will make you the PERFECT shirts. However, based on what was ordered and agreed upon versus what was delivered, the design placement wasnt just a little off but entirely. Original order showed logo in the chest area, where as shipped shirts had the logo in the belly button area, which was NOT agreed upon and therefore shirts are a complete waste and cannot be used. They have been laughed at, when showing others they are so noticeably different and wrong from what was approved for this order. As a valued customer, I am asking for a full refund of $713.23 because your company made a huge design flaw and error and therefore should be held fully responsible for this error, if youre company truly represents what you advertise. Otherwise, this falls under false advertisement and completely illegal. This is my FINAL offer to have your team make it right and to provide full refund for your teams error. In no way, shape or form, should my company take a $200+ loss when it was your company that messed up the design and advertises guaranteed quality assurance and the perfect Shirt and the photo of the shirt had extremely different placement, not even by a LITTLE bit (severe noticeable error) in which both the bank and BBB has recognizes, as well.

  again, this is my final offer of asking for a full refund or matters will need to be escalated based upon the above as discussed. Please do not mention a partial refund again.This is a non negotiable matter and your team should truly make it right versus fighting with a large company owner who if you made it right, could end up promoting your services in the future versus burning bridges. 

   

  
  Regards,
  
  *******************************

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered $578 worth of t-shirts from this company. I was sent a proof to approve before they printed my shirts. The shirts I received were not the shirts that I approved with the proof. I called them multiple times and was hung up on twice while trying to solve this problem and get a refund. Their website says 100% satisfaction guaranteed right below where you click to pay. This is false advertising because I am not 100% satisfied until I get a full refund for my order.

  Business response

  09/29/2022

  Hi *****, 
  
  Thanks for taking the time to write in!
  
  I do apologize that your shirts arrived and weren't as expected. 
  
  Based on our Art **** its being advised that because of the limited number of colors available in screen, a reprint would not hit the exact colors that you are aiming for. 
  
  With this we would need to assist with a refund. 
  
  A review was done on the order and we have submitted a refund for $500 as that is the maximum that we are able to assist with. 
  
  Please allow ***** Business day for the refund to reflect on your end. 
  
  Thanks for your time. 
  
  Have a great day!
  
  ******** D 
  Support Lead
  
  

  Customer response

  09/30/2022

  Complaint: 18141530
  
  I am rejecting this response because:******************* should never have printed the shirts if they do not have the correct colors for the order. That is your companies fault and I shouldnt be punished for your mistake. I placed in order with your company. The order was done wrong by your company. I will not pay for your companys mistake. Your website says 100% satisfaction guaranteed and I will say again that I will not be satisfied until I get a 100% refund on my order that you made a mistake on. 
  
  Regards,
  
  *************************

  Business response

  10/03/2022

  Hi *****, 
  
  Thanks for your response!
  
  Once we send items to print, we cant say before hand how they will turn out.

  
  
  If items could be returned to us, we would not take a loss there and we could refund in full and resell items. We are, however,  a Custom printed Company and we would not be able to resell the items. 

  
  
  "100% satisfaction guaranteed" is stating that we will work with our Customers as best as we can to resolve their issues. This doesn't mean that we will be refunding 100%. 

  
  
  We have already completed the refund of $500 and that's the maximum we are able to assist with. 

  
  I do apologize that this is not the resolution you are looking for and that we are not able to assist any further with this matter. 
  

  
  Thanks for your time. 

   

  ******** D

  Support Lead
  
  

  Customer response

  10/03/2022

  Complaint: 18141530
  
  I am rejecting this response because:again this is your companys mistake not mine. Dont tell someone you can complete their job if you cannot. You could have told me before printing that these are the colors we have and here is what it will look like. You didnt do that. That is your mistake not mine. 
  
  Regards,
  
  *************************

• Initial Complaint

  08/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered some of these shirts and despite me asking to screen printed them because every comment I read was about how they fade or wash out on the logo after a few washes.... I talked to customer service about it and they said the just got certified in a new type of printing they upgraded to and that the shirts would not fade after two washes.... and you can guess the rest the shirts came in and were printed wasnt made with how they looked but the quality is complete trash after one wash it started and the second wash half the logo is gone.. both times I didnt put them in the dryer either...

  Business response

  08/05/2022

  Hello ****,

  I do apologize for the service you have experienced  We strive to make sure our employees are well trained to assist the customers needs in a positive manner.
  
  When ordering shirts there is not an option to select screen printing or digital printing on the website. We also do not have an option on the back end to request a certain type of printing style.

  I see that photos were provided by email and the order was set for review. I was able to get the information from our quality team, that the print had a curing issue during the drying process. I do apologize for the mishap and any inconvenience this may have caused. 
  
  Per your request we have issued a refund in the amount of $408.23 for order 90364376 and $71.09 for order 90370157. Please keep in mind this could take up to 14 business days to be reflected on your account depending on your financial institution.
  
  Thank you.
  
  Brytni K.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩