Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12660 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  680 S Main St Ste 202 Cheshire, CT 06410-3190

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  H & R Block Inc., U.S. Headquarters

  3550 Airport Way Ste 1 Fairbanks, AK 99709-4772

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  H & R Block Inc., U.S. Headquarters

  9105 Mendenhall Mall Rd Ste 357 Juneau, AK 99801-7156

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  H&R Block

  81 Big Valley Dr Ste F Alexandria, AL 36250-7007

Review Details

• Review fromKimberly S

  Date: 05/03/2024

  1 star
  If I could give NEGATIVE stars, I would! 2023 was my and my business partner's first year with a multi-member LLC, and we missed the deadline for filing our Form 1065. Our agent, Laura B******, at H&R Block said it would be okay, and that she would file an extension for my business partner and I, so we could get the 1065 done and the info back we needed to file our personal taxes, since we wouldn't make the April 15th deadline. Unfortunately, she did not file an extension before the deadline, and we were now up a creek. We tried to get in touch with our agent via email, phone, and even scheduling another meeting (TWICE) through the H&R Block platform, and were met with silence. Needless to say, any additional interest and/or fees incurred with the IRS by H&R Block's inaction will be sent to them by my lawyer.

• Review fromPaanathat W

  Date: 05/03/2024

  1 star
  DO NOT ever go here. I used H&R block this year because my tax paperwork was heavier, and I figured safer to get a tax professional to help. They filed my taxes incorrectly twice by their own admission and I'm out thousands of dollars because of it and they can't be bothered with it. I have called three times to Jose and have not received a call back. I'm filing a complaint with IRS. It can take 21 weeks to get my money back because of their error.

• Review fromTawni H

  Date: 05/02/2024

  1 star
  Do not use H and R block. Their customer service is horrible. I’ve been passed around for weeks now, no resolution. Their security is horrible. My account was hacked and then the hacker used their electronic services to file a fraud tax return. Now IRS is holding my refund for up to 600 days. Emerald is now charging me $200 in late fees and refuses to remove fees. No one in management will talk to me. All offshore or mediocre customer service agents that pass you back and forth. I will never use them again. My credit is froze now and some strange person is running around with all my info.

• Review fromAnn H

  Date: 05/01/2024

  1 star
  I requested a specific tax advisor online, but was sent to another one. She didn't know that my daughter was not my dependent after giving all the information to figure that out. The calculations were all wrong and $1000 more than I really owed. I had to resubmit my taxes with turbotax and a revision. My daughter's taxes were adversely affected and now she has to do a revision. I will never use HR Block again. I told the advisior my daughter was not a dependent and what should I do since the taxes were already done, but received no answer. My federal return was rejected by the IRS because the forms were incorrectly submitted. I told the preparer I had that form last year, but she submitted it incorrectly.

• Review fromLinda H

  Date: 04/30/2024

  1 star
  I decided to have HR Block in Town Center in Boca Raton to file my taxes this year. They made so many mistakes. First they told me that I owed over $7,000 to the IRS and I owed them $634 for the tax preparation. The IRS deducted the $7000 from my checking account the next day. I took a good look at it and found they made a big mistake with my capital gains and other mistakes. I really owed nothing. They said they would send an amended return. Now I am out the $7000 dollars for about 20 weeks. I complained that they do not know what they are doing so they said they would get my tax preparation fee back to me. When I went back to sign the amended return, they found more mistakes, and said I was denied for them to give me back my preparation fee. I received a refund of about $100 from the IRS in the mail before the amended return was processed because they miscalculated my penalty on the original return. Never will use HR Block again. The employees are not trained properly. Now I am out $7000 for 20 weeks.

• Review fromCaroline S

  Date: 04/29/2024

  1 star
  First of all let me start by saying I am disappointed and frustrated by the service I had and to top it off with the manger who is unresponsive and not to mention so defensive towards customer complaints,I filed taxes and they made 3 time error or my income tax 2023 that make irs system flag the income tax return and hold it 4 months and that made me contact the h and r block to file complaint they ig ired and transfer me to manger who doesn't acknowledge the error her employee does and run the conversation around to make sure it is not there fault I have contacted and worked with IRS locations that confirm error made in my income tax 3 times in the same day ,and yet I asked for my money back they over charged me with 480 +30 dollar transfer amount 480 for filing taxes and make error on it that they don't want to confront it I suffered emotional stressed and postponed surgery for the delay of refund due to error made by the office of ****** ***** ************* ********** ********

• Review fromLynn C

  Date: 04/29/2024

  1 star
  OK, I had an H&R Block appointment. I filed with my correct and up-to-date information and a small amount of it had changed, but they had all of the information that I applied on hand. The lady who has built my information didn’t use the information I had given them on hand use previous years information, instead of what I had given them and failed to file my dependents failed to file one of my dependents and filed a dependent that I wasn’t filing for Aswell when I initially got a letter from the IRS at H&R Block and they said it was probably just a change in the income wasn’t a big deal come to find out the lady didn’t even use the information I had given her so I went back up there schedules another appointment amendment of your taxes is free and we will reimburse you the fee they Charged me initially well still haven’t got my refund the day that she told me that my amend amendment was accepted was the day I went up there made an appointment. I checked H&R blocks and it says rejected the same day that she had said it was accepted so now I’m being screwed on my taxes because one of the tax specialist I went in and made the appointment the extra money for the in person amendment was rejected. I’ve waited Just 14 weeks from when I initially filed less than four weeks after I filed, I let him know about the letter from the irs that I received and the lady said oh it’s probably no big deal probably just because of the changing your income I’ll look into it for you. Come to find out it’s they didn’t even use the information. I’d give them to file for this year. They used previous years provided information I’m screwed. My amendment was rejected. I didn’t get refunded for my filing. They fucked it up and their guarantees says they’ll pay up to $10,000, the specialist is at fault for any kind of failure tax return which is completely their fault. They didn’t use the information. I’d given them on hand and there’s no reason for it. pure laziness&incompetence from Clare mi

• Review fromCa D

  Date: 04/26/2024

  1 star
  This is my experience so far with H&R and, wow, does it resonates with many of the other reviews here. I went to the local H&R located at 2891 N Decatur Rd, Decatur, GA 30033 on 4/11/24 (first time client). The tax preparer's (aka Tax Pro) lack of knowledge and inaccuracies to file my taxes, followed by the lack of response from their office and customer svc compelled me to file a formal complaint with the BBB. I had to correct the preparer several times as I saw her typos while she was entering my information in the system. After a follow-up visit to complete my return on 4/14, the preparer called me to say she could not e-file due to a rejection. The preparer then advised to mail (certified) the returns so I went for a 3rd time to pick up the sealed envelops the preparer had for me.
  Because there was a question about sending an amendment (form 1040-X) for my spouse’s return which was done a month earlier, my spouse’s tax preparer asked to review the paperwork from H&R (something I am glad she did because it likely saved me future headaches with the IRS) and pointed out several clerical errors in the forms I intended to mail that same day (4/15) which included transposed SSNs, wrong home address, missing entry of the mortgage interest paid and dividend pmts). Due to the approaching deadline, we paid my spouse's preparer to re-do and e-file our taxes.
  I called the local H&R office on 4/17 and I was told that the tax preparer was seasonal and her last day was 4/15 but that a Regional Manager call me within 48 hrs; didn't receive such call. I then called H&R Help&Support on 4/19 and I was told that the Office Mgr would call me shortly; didn't receive such call. Got a call from the mgr on 4/26 to tell me i must've given H&R the opportunity to fix the issue and that he was willing to reimburse 33% of the fees paid. I respectfully disagreed and the mgr stated he'll pass this to Headquarters to contact me. Waiting for them to contact me...

• Review fromAlexandra F

  Date: 04/26/2024

  1 star
  I was charged twice for my online filing fees using an H&R block professional. The company has strung me along for months now, has closed my escalated cases multiple times, and has not resolved my issue. I am owed over $300 and have sent them clear screenshots showing the fee being taken from my bank account and also my tax return. Absolute nightmare experience. It's clear that they don't care about making things right for their customers. After years of using their service, I will never be using H&R block again.

• Review fromRichard E

  Date: 04/24/2024

  1 star
  They messed up my filings for 2022 and 2023 they filled late for 2022 and I never recieved my refund check from 2023 they never even sat down with me to go over my taxes they just did them and told me to pick them up. Horrible customer service and extremely poor professionalism.