Business ProfileforH & R Block Inc., U.S. Headquarters

I have been trying to resolve an issue with the transparent pricing guarantee for 2 weeks without any headway. The was quoted $165 for tax professional services. After working with the tax pro for about a week to complete my return, the agent told me how much I owed. I asked to confirm that my fee for the tax pro was $165 at which time they told me it was actually $280. I asked the tax professional who said they had no control over the pricing, that it was H&R Block. So I called customer service. They told me they would investigate and contact me in 3-5 business days. On business day 6, I called back and they said they would escalate it and I would hear back in 3 business days. Today was business day 4. They said that it was still under review. Since it is 3 business days until taxes are due, I will likely have to pay the amount that violates their upfront, transparent pricing. They list a guarantee that this wouldn't happen, but now that it has there seems to be no recourse to resolve the issue. I have been treated poorly by one of my service reps, treating me like an idiot, etc. I am frustrated that they list a guarantee and it means nothing. I am more frustrated that they do not communicate with me and seem to be trying to run out the clock so I have to pay.