Reviews

Review Details

• Review fromTa'Nika L

  Date: 02/28/2023

  1 star
  I personally don't have an issue with ADT, but the issue is with Safe Haven. My husband and I have only been in our house for a year and only had to use Safe Haven once. I was charged a fee for a technician that never showed. A whole phantom technician and I was charged for an invisible technician whom never showed and Safe Haven says they can't waive the fee and the customer service rep refused to let speak with a manager. I called back, waited over 20 minutes to speak with someone and was then sent to voicemail. Definitely not a fan of the company and if I could give a rating lower than 1, trust me, I would.
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, Ta'Nika! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromFabio M

  Date: 02/17/2023

  1 star
  Worse costumer service I ever experienced in my 44 years of life I DO NOT recommend this company for any of your security needs.Especially fire alarms.
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromStephanie L

  Date: 02/15/2023

  1 star
  We live in ****** and Safe Haven Sales reps showed up at our house looking for the former owner (since they dont know who we are) and said the same song and dance:*The previous owner had signed up for up to $2,500 of credit.*someone shouldve contacted us *we shouldve received mail *we have 24hrs to signup before we dont get free Equipment.A quick ****** of ADT Safe Haven, and a scroll down to actual articles brought me to a $125,000 FINE for misleading sales tactics in *********, for the exact statements that I wrote above. They introduced themselves as ADT, but are a third party distributor for ADT and you wont actually be with ADT, just the stickers and signs outside your home. We sat through the whole spiel, signed up, then found out they werent actually ADT, and canceled same day. The sales rep said we would save 10-20% on our homeowners insurance, even hand wrote that fact on the cost handout they have. After the face we called insurance to find out it would be $1-$3 dollars haha, AND it was going to cost MORE than our homeowners who would cover break-ins and theft anyway. We had to call the Rep that sold it to us, SAME DAY, as the Safe Haven customer line left us on hold for too long. Then their regional boss called two hours later to ask the same questions again. My husband started agreeing with them and I had to remind him to cancel. Between the two phone calls, he had to say cancel over seven times for them to cancel. If you are a new homeowner, dont answer the door
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *********! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromKiana M

  Date: 02/10/2023

  1 star
  Do not buy ADT. Im trying to figure out h how they have an A+ rating. This is really ridiculous. My equipment doesnt even work. Save your money and go somewhere else.
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromColleen R.

  Date: 02/08/2023

  1 star
  Run from this place!!!!! They do not follow ADT guidelines! I spent 1 1/2 hours on the phone with ACTUAL ADT, when things couldn't be fixed they assured me a tech would come out at no charge. They flatly refused to even contact adt to clarify and said they will charge me $85 to fix their crappy equipment
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.  

• Review fromCharles W

  Date: 02/08/2023

  1 star
  Was told I was being sold "most recent updated" *** security equipment. 1. Equipment never seems to work as advertised. Huge delays in "Live" and "Saved" camera feeds to the *** and ALARM apps. Camera feeds freeze or timeout when viewing from app. 2. ************** (4-5), I had to take time off of work in order to have it serviced. 3. Found out during first call to ***, that the system was *** equipment, but not serviced by them, but rather Safe Haven. This was extremely confusing as i was under the impression I was purchasing from *** directly. Come to find out, Safe Haven is a third party *** retailer who claims to sell you the most recent and updated equipment, BUT this is far from the truth. They purchase second gen *** equipment and sell to you as newest and updated. This equipment is not the newest and most updated *** equipment. This is Safe Havens newest version of *** equipment (sec gen) that Safe Haven purchases from *** to manipulate and sell as most recent and updated equipment.4. I called the sales rep prior to making 4th service call. He told me he would have the supervisor contact me, which he did, but the rep told me I had two options, 1 to have my internet company split 2g and 5g signals, or 2 purchase euroo wifi extenders x 2 at $150 a pop. Sales rep stated during call that i would be able to borrow and test before purchasing wifi extenders. Tech came, installed extenders, then requested I pay $300 plus in order to get a larger than 15 minute sample size. I explained to him, that i was promised i would be able to borrow and test for 2-3 days and NO ONE every mentioned I would have to purchase first. First of all, please explain to me how wifi extenders are suppose to help slow video uploading and connection when I'm away. So i had the internet signals split as suggested and still no improvement. 5. Bottom line, don't purchase. Even though i had to monitor myself, I had a better quality product when using ****** Home security.
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.  

• Review fromFrances B

  Date: 02/08/2023

  1 star
  Safe haven is nothing but a ripoff!! They **** people in .its actually harassmentdont let them in your house because you will never get rid of them!Dont sign up for anything because youll be tied to them foreverADT authorized dealer but ADT isnt any better. Stay away from them both.I bought a new house and told them before they came I only what was covered by the builder, numerous times.They installer comes and keeps asking if you want all these services.if you say no they go out to the car and call their manager who then calls you to harass youthey are relentless.Dont do it!Only gave 1 star because I couldnt exit the screen without it??
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.  

• Review fromStacey Y

  Date: 02/07/2023

  1 star
  Very deceptive. They tell you your rate is locked In and my rate has gone up $10 in the last year. Sales rep will tell you that they are protecting your home appropriately but when a tech comes in he wants to upgrade you for additional cost because the sales rep didn't protect the home with all the equipment necessary to properly secure the home.
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, ******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.  

• Review fromKatrina B

  Date: 02/06/2023

  1 star
  I moved into a new home in *******, *******, on June 3, 2022. I had a new alarm system installed. On several occasions, the alarm would randomly go off at different times with no response. In the latest incident, the panel went blank, the alarm went off, and I could not deactivate because the panel was blank. I finally was able to deactivate through my phone app. I tried calling ADT with a 1 hour wait time, and after holding for 1 hour, the call was disconnected. I tried calling again the following day with a wait time of 45 minutes, after holding for 50 minutes, I was told that I needed to speak with Safe Haven .Again I had to hold another 50 minutes to speak with a customer service representative. I finally spoke with a representative by the name of *********, I was told that I could not cancel my service unless I paid the cancelation fee. I asked to speak with a supervisor, and I was told that I could not speak with anyone and that she was a senior representative and could answer any questions. I repeated that I would like to speak with a supervisor, I was told that I could speak with a supervisor because she didn't feel like it was necessary. I explained to her that it wasn't about how she felt, it was about how the customer felt. She still refused to escalate the call. I asked for the number to corporate and was told that she was corporate. I found another number that said it was Safe Haven human resources and to speak with someone press 1. After pressing 1, I again had a 30 minute wait, which routed me back to customer service. This is a terrible company!!!
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.  

• Review fromLLOYD J

  Date: 02/06/2023

  4 stars
  I think the installation crew is top notch and fast and friendly. Very professional.
  

  Safe Haven Security Services, LLC

  Date: 04/13/2023

  We are so happy to hear of your great experience with us, *****! Thank you so much for your kind words. We are honored to help keep your home safe and secure.