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Average of 198 Customer Reviews
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Review fromRenee B
Date: 01/27/2023
1 starUsed safe haven in **************************** 2016 I changed my checking account forgot it was on autopay with adt. Ended up with a balance. Cleared it up with ADT. have been on autopay consistently since 11/16. Today Jan 2023 I get a collection letter for *******. Never received 1 letter. Bunch of crooks
Safe Haven Security Services, LLC
Date: 04/13/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromJesse M.
Date: 01/19/2023
1 starHad a sales rep come out to the house offering a package deal, which was decent.After install, some of the sensors and magnet strips would fall off due to condensation impacting the tape used. We were told to just use double sided 3M tape to just get it to stay on.During sales and install, we asked about when we were going to replace the windows and how to proceed. We were told to just remove the sensors and stick them on the new windows.Unfortunately, some of the sensors were damaged during the removal from windows. We called safe haven to replace 2 magnet strips and 2 of the sensors that were damaged during removal.We were informed that we would have to replace all of the sensors since they were now considered tampered because we had removed them and did not have their techs come out and do it. Further discussion led to the customer service rep to say it is the customers responsibility to know what is in the contract. 26 months left on contract. Cant afford the upfront 75% cost to cancel service, so stuck with broken equipment.If you want ADT, go direct. Do not use Safe Haven as an ADT dealer.Safe Haven Security Services, LLC
Date: 04/13/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromZach L
Date: 01/14/2023
1 starDO NOT USE SAFE HAVEN! If you want ADT just go to them directly! It is cheaper and the customer service is better! I tried to add a third camera to my system. ADT quoted me $300 for the camera and installation but Safe Haven quoted me $450, wouldn't work with me on the price and refused to transfer me to a manager! Horrible service.Safe Haven Security Services, LLC
Date: 04/13/2023
Thank you for providing your feedback and letting us know about this issue, ****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be more than happy to look into this for you.Review fromBrendan F
Date: 01/04/2023
1 starHorrible company and experience. Terrible customer service and they screwed up my entire account. Companies like this significantly undermine the good brand of ADT. Trust me - DO NOT BUY ANYTHING FROM THEMSafe Haven Security Services, LLC
Date: 04/13/2023
Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.Review fromLaura W.
Date: 12/30/2022
1 starThis company is rotten. We were told wed get a package deal with *** internet and *** for a monthly rate of $129. Contracts were created and signed by my husbands first name only on the *** contract and the *** contract was his name printed. This was a total Bait and switch we tried to get the *** contract cancelled but **** at Safe Haven wont return calls or emails. Now they say we have to pay 75% of the contract. We have sent our complaint to the ******** *************************Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromRuben S
Date: 12/29/2022
1 starThis company is horrible. This should tell much of BBB as they protect these fraudulent companies and continue to give them high ratings for them to continue to pay them. This company is the worst decision that we have made as they offer no quality bad service and bad products without support. They lied about the installation, the installation itself was really bad, and do not stand behind their product. Their cameras dont work, they dont answer the calls as promised by their representative, even their area manager and will only respond if you pay them. Dont do business with these people. You may even want to stay away from ADT as well.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromDavid H.
Date: 12/29/2022
1 starHave been trying to get ahold of this company and reestablish service for 4 months with no answer or call back. Today I get a letter in the mail saying they are taking me to court for non payment. Ridiculous company stay away. They are not ADT as they they are when selling their service. I called ADT themselves and verified.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromFatih K
Date: 12/28/2022
1 starWell I wish I could give -5 start to this scammers. I recently bought a house and ADT sales man showed up on my door and he said didn't they tell you during your closing I was gonna come and started to talk about crime rates in this area, how much money I can save if get home monitoring system for home insurance(he said $400-500 insurance saving) and anyway I wanted to get remote plan for $60 a month, then while their Safe Haven Technician at my home for installation he said if I get sensors for all the windows and doors at first level of the house and carbon monoxide and central fire alarm system I will get couple hundred bucks extra discount and I paid $2100+ for those extra equipments, so as soon as he finished the installation I called my insurance company and explained them what we got installed the house they said I can only get $29 yearly discount for everything. So I called ADT and Safe Haven to get remove those extra equipments and get refund for my $2100, they sent same technician again I told him want happened with insurance company, he said insurance companies do that, they don't want to give you discount instead of calling them I should sent to them this link https://www.insurance.com/homeowners-insurance-discounts.html and tell them apply those % from that link which I exactly did and I asked him Am I a still able to get my refund after if nothing change with the insurance discount, He said yes of course and insurance company gave me same exactly $29 discount again via email.. so I called to Safe Haven last week again they said technician gonna keep in touch with me regarding this issue I haven't heard back anything for a week, then I called them again this morning to get updates they said we can't refund your money because you decided to keep the equipments. I don't know how you can build your business on scams and lies like this but I will probably take this the court if they don't give me a solutionSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromRobyn F
Date: 12/24/2022
1 starDO NOT USE SAFE HAVEN! This company is awful. Came recommended through our realtor office when we bought our house. Our doorbell camera doesnt work. I get no notifications when someone comes to the door or if the cameras pick something up. No return calls, no help from ADT yet paying ***** a month for the next three years.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromR. J.
Date: 12/21/2022
1 starSigned up with Safe Haven. Big mistake. Have system errors, missing equipment and system faults. Never worked properly since day one. Was informed the contract would only start once system worked properly. Still being charged. Tried to cancel but told there will be a cancellation fee of 75%!!! Absolute rip off. No customer support, no tech support! Awful company. Evil, deceptive fraudulent company. Stay away. A very bad experience and they will s**** over in a second and hide behind the ********************** It is not worth the frustration and the expense. Pass on both Safe Haven and ADT.
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