Reviews
Customer Review Ratings
Average of 207 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoseph T
Date: 08/04/2023
1 starDO NOT RECOMMEND - save yourself the money and headache by doing it yourself. Sales experience was very misleading, and I was charged $475 for three extra sensors ($30 each on Amazon). This was never conveyed to me until I received the ******************* later, and they refused to let me do a return so now I'm stuck with this absurd expense. Horrible customer service.
Safe Haven Security Services, LLC
Date: 08/08/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromLindsay L
Date: 08/04/2023
1 starHorrible service, alarms go off all the time. They blame the equipment they sold us as the issue. So the solution is we can buy new equipment and hope it works more than 6 months. Ring and other companies offer similar services for a fraction of the cost. Signed up for 12 months that became 36 months.Safe Haven Security Services, LLC
Date: 08/08/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromArchie K
Date: 08/01/2023
1 starmy camera got damaged by hail the week of installation. They were quick to send someone out the next few days. i have had to call a tech out about every week. what safe haven does not tell you is you have to cancel your contract BEFORE they install. Safe Haven cameras record for ONLY 30 seconds then no recording for 30 seconds even if there is someone trying to break in your truck. The sales guy, management and techs will tell you that cameras are not a 24/7 recording. l dont want a 24/7 but if someone is trying to get in my truck i would like to know what they are doing at 1 or 2 am! but the management says its really not that bog of a deal.... so if you want to break in a truck just activate the camera, wait 30 seconds then the following ********************************************************************** the house. ANOTHER thing to consider is you can only record a certain number of videos per month so gotta make sure you turn the camera off while doing lawn work or sitting outside with family and friend. i called numbers of times just so they can send a tech out to look but not fix anything. IF I COULD GIVE ZERO STARS I WOULD!Safe Haven Security Services, LLC
Date: 08/02/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromTim B
Date: 07/31/2023
1 starFirst ineraction with Safe Haven Security ***************** Painful. Nevery buy ADT from this outfit. ADT cannot help when there is a techincal issue beacuse SHS insalled your system. CS rep ***** not transfer to supervior, system is not even one month old and had to pay almost $100 to have a service rep come out.Safe Haven Security Services, LLC
Date: 08/01/2023
Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromAl M
Date: 07/29/2023
1 starI dont even have a contract with this company and never will. I had a rep come to my home in the evening on Friday and tell me they were with ADT. Even after asking multiple times if they were a third party which they denied every time. Asked me if I was told someone would be coming by and as we had prior equipment from ADT from the previous homeowner I thought this may have to do with that. Tell Me they are here to let me know what I am entitled to. Entitled to based on what?? Proceeds to come in my home to check the equipment and spent nearly an hour there on a Friday evening when I was clearly not interested. Asked too many personal questions about my family and I. Told me I would have to get all new equipment and even after saying I was not interested kept going over options and asking what I wanted. Incredibly off putting and flustering experience and based on that alone I will never do business or recommend Safe Haven. Awful.Safe Haven Security Services, LLC
Date: 07/31/2023
Thank you for providing your feedback and letting us know about this issue, *** We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromBrianna C
Date: 07/26/2023
1 starI hate the experience I am having with adt/ safe haven. The wrong cameras were installed bc the installation guy didn't know what he was doing......i no longer have cameras on the outside of the home they are easy to fly off/steal. I was only offer to pay 600 plus an extra $90 to install thats ridiculous. Why is the quality so poor that they can be removed or fly off with so much ease. I'm angry that they only throw that they're covered on there end on the contract......so I'm expected to pay for new cameras at full price plus installation again, with the chance of it happening again ** of being made cheaply? My experience with this company has been trash. I am UNSATISFIED with ADT!Safe Haven Security Services, LLC
Date: 07/27/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromLUV B
Date: 07/21/2023
1 starCUT ALL MY WIRES IN THE HOME! PLEASE RUN!!! THEY DONT FINISH THE *** AND 9 SERVICE CALL AND PROPERTY DAMAGE. THEY DO NOT CARE IF YOU ARE PAYING, WAS FORCED TO PAY 1 YEAR AND THEY CHARGED FOR 2023 AND NEVER HAVE SERVICE I HAVE NO CHOICE BUT TO LEAVE 1 STAR AND IT SHOULD BE -5 STARSSafe Haven Security Services, LLC
Date: 07/25/2023
Thank you for providing your feedback and letting us know about this issue, Iamluv Bug! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.
Review fromSean & Michelle h
Date: 07/18/2023
1 starThis has been an absolutely horrible experience. I will never use or recommend adt to anyone. First, our quote was completely wrong and we ended up having to pay much more than we had wanted. Our initial technician was very pushy and ended up lying to us an selling us things we didn't need and they don't work!. He then didn't have one of the sensors we "needed" and instead of offering to come back tried to ask us if we wanted a carbon monoxide sensor instead but still charged us for it. He also tried to fear ****** us, telling us that there was a lot of theft in this area, when he was from one hour away. He also asked us how much our house cost! Even worse, we kept asking about the main panel not showing power but he just made an excuse because it was part of the set up process. He was constantly getting visibly frustrated with our questions as well, very unprofessional. Well, it ended up losing power two hours after he left and had to have another technician come out to fix it. Now we are again having the same problem with the panel again. So we have essentially paid for services and equipment that did not work. Again, will never use this service or recommend.Safe Haven Security Services, LLC
Date: 07/19/2023
Thank you for providing your feedback and letting us know about this issue, **** & ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromRobbie S
Date: 07/17/2023
1 starThe salesman used deceptive sales tactics. Said that he was from ADT and when I bought my new home I should have been made aware they would be coming. Was very pushy, literally at my house for 2 hours. I tried canceling the appointment to install the equipment, the cancelation department was "unavailable". I was told I would be contacted within ***** hours. As I did my research, I saw that Safe Haven got SUED literally last year in ********* for the exact same deceptive sales tactics that were used on me. Would not recommend this business to anyone. If anyone from Safe Haven shows up at my house to set up equipment that I have clearly stated I DO NOT WANT or try to charge me for anything I will call the cops for trespassing and contact the ************************* in my state.Safe Haven Security Services, LLC
Date: 07/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromCherece H
Date: 06/27/2023
1 starPoor customer service. Unethical practices. Blatant lies regarding comments made which later changed. I am not sure of the companies location and the site prohibited the display of their phone number.Safe Haven Security Services, LLC
Date: 06/28/2023
Thank you for providing your feedback and letting us know about this issue, *******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.