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Average of 207 Customer Reviews
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Review fromLacey W
Date: 08/25/2023
1 starRiver, a technician who works for Safe Haven, stole my keys from my house. I told them that I want to cancel my contract and they told me that they would charge me at $1600 fine.
Safe Haven Security Services, LLC
Date: 08/29/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromAlfred M
Date: 08/25/2023
1 starIf you sign up for ADT be sure to ask the tech if they are actually ADT or scamming Safe Haven..if you move they equipment is useless and you are still expected to payThese Safe Haven techs will lie to you and load you up with extras and mislead you to thinking included until you find out you a credit account is created for equipment all for their commissionSafe Haven Security Services, LLC
Date: 08/29/2023
Thank you for providing your feedback and letting us know about this issue, ******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromRuben M
Date: 08/21/2023
1 starIts been two weeks and Safe Haven is absolutely terrible. First, they put a hole in my ceiling, next, the two cameras went out from a little storm, lastly, the doorbell doesnt detect motion unless you press the button. That doesnt help my family. So if this last issue isnt fixed by this weekend, Im utilizing the 30 day free un instillation and money back optionSafe Haven Security Services, LLC
Date: 08/22/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue and our teams will be reviewing the issue. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromThomas B
Date: 08/17/2023
1 starAbsolutely horrible company. My equipment never worked, yet I was stuck in a contract paying $64 a month. They sent 4 different technicians out, I had to take off work to be home to let them in, and not one of them ever fixed my equipment. Completely incompetent. Do not ever get their service, you will regret it.Safe Haven Security Services, LLC
Date: 08/18/2023
Thank you for providing your feedback and letting us know about this issue, _________ ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Safe Haven Security Services, LLC
Date: 08/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromSam K
Date: 08/14/2023
1 starA small print scamming company, I was manipulated to believe if I didn't buy the products the installation tech recommended ADT would not be liable for ANY brake in.... $2800 later (after a special $1000 credit) the installation tech installed sensors I did not ask for, did not install smoke detectors I asked for, and installed sensors on interior doors! the installer also destroyed my home by poorly drilling through walls and stapling power cord to my textured walls! When I tried to reach out to my customer service rep. they conveniently took their time. I asked for an itemized list of t=what was being installed and the tech said it was digital and would be emailed to me, of course that never happened. and finally when the tech showed up to removed the unwanted items, they removed everything except the control panel and said I would have to call back on Monday, which I did and was informed they would not remove it, I had a 3 day period and I was out side of that period! Conveniently they would charge me $1700 and the whole time not refund the $1900 that was charged to a Synchrony account, after they removed all the equipment. So now I am expected to keep their services with only a control panel and no equipment that was promised in a Veterans package. Now I am just bounced around from department to department, with no help, always saying we cant help in this department! So typical of a scamming company. Be ware if you plan to use ADT for security needs.Safe Haven Security Services, LLC
Date: 08/15/2023
Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromCharles P
Date: 08/12/2023
1 starAbsolutely worst experience with Safe Haven Security Services! The sales rep wearing ADT uniform sold ** on their basic installation package and we paid the $100 installation fee. The technicians came by the next day to install and upsold us on several hundred dollars more equipment, but forgot to mention the installation fee owed was now $300. The extra $200 was snuck onto the invoice for the equipment upgrade and I didnt notice until I requested a copy of the invoice and made the discovery. I managed to negotiate the fee to pay only $100 more, but this incident and several other outright lies regarding service calls left a bad taste. Not to mention several errant false alarms. We ended up cutting the contract after 3 months and permanently severed ties with them. Will absolutely never conduct business with Safe Haven Security Services again under no circumstances! Not deserving of even 1/10th of 1 star.Safe Haven Security Services, LLC
Date: 08/15/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromMichael s
Date: 08/08/2023
1 starAwful customer service. Have had their product a little over 6 months and things are already starting to break down.Safe Haven Security Services, LLC
Date: 08/15/2023
Thank you for providing your feedback and letting us know about this issue, *******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromGemmicka P
Date: 08/07/2023
1 starI am having the same issue as other customers: Safe Haven installed my system, and the cameras are only recording for 30 seconds with like a full minute reset in between. Before leaving for a work trip, someone had dumped a huge mound of roofing materials and trash but where never captured on camera. Likewise, some has repeatedly moved the boundary stakes I had put in my property and nothing shows up on ADT. I have reached out to Safe Heaven through the sales rep who then transferred me to her boss, who then keeps promising that the tech person will come out. It has been over a week and no one has contacted me and now they are stalling on letting me cancel service. This is a seriously crappy experience. Do not sign up for ADT.As other's have expressed, this is a zero star business!Safe Haven Security Services, LLC
Date: 08/08/2023
Thank you for providing your feedback and letting us know about this issue, Gemmicka! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you and try to get a technician scheduled to come out. I have also forwarded this message to them so you should be receiving a call.Review fromCarolyn D
Date: 08/05/2023
5 starsI purchased my home a few months back and looked into several options for security. Unfortunately, to get the kind of security system we wanted, it was going to be way out of our budget so we decided to hold off for a few months until we took care of some other big expenses we had at the time. The other day a rep came out and offered to give us a new quote to compare to the other security offers we had looked at. To our surprise she was able to get us everything we were looking for (and a little more with cameras) for A LOT less that we expected. We scheduled our install for the next day and the rep was sweet enough to give us her own personal cell phone number to contact her if we ever run into any issues with the system. So far, everything works great. The technician was actually ONE TIME (unlike all of the other service people weve had out to the house since weve moved in) and he was very knowledgeable and helped us understand how to use everything.I told the sales rep **** invited to our house warming party because I could not thank her enough for making this as easy and affordable as it was.Safe Haven Security Services, LLC
Date: 08/08/2023
We are so happy to hear of your great experience with us, *******! We are honored to help keep your home safe and secure.Review fromShikirah J
Date: 08/04/2023
1 starThis is a terrible company to do business with. The sales rep came to my door lied about my home being Grandfathered into a plan. They weren't able to provide a doorbell camera in the **** so called credits you get. The compliance director *********************** is the worst person in the as they take no accountability for their actions. This company is a scam they lock you into a 3 year contract with only 3 days to cancel and will barely get anything done to help you. They are not ADT if ******* says they are it's a lie. This company is the worst thing ever to have existed and should be investigated for malpractice when it comes to getting sales.Safe Haven Security Services, LLC
Date: 08/08/2023
Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.
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