Reviews

Review Details

• Review fromCatherine S

  Date: 12/01/2023

  1 star
  I wish I knew this before. Huge trash!!!!! PISSED OFF. Took an advantage of a deaf customer like me.

• Review fromJaneria F

  Date: 12/01/2023

  1 star
  This safe haven is a scam! They sold me malfunctioning equipment it’s only been 6 months. My cameras and sensors don’t work. I call and call and they transfer me to leave a voicemail with someone to respond within 25 hours and nothing. No call back! I’ve been calling for months leaving reviews and emails. I’m being charged monthly and my home and family isn’t being protected! They just want sales and that’s it! Rep Darien (female) if that’s even her real name. Just keeps hanging up and transferring me to voicemails. They don’t answer if it’s not a sale! Waste of money. Poor customer service! The worst security system! God forbid there is a break in or intruder. I don’t feel safe with this company!!!!

• Review fromTiffany C

  Date: 11/30/2023

  1 star
  This service is horrible I would not recommend to anyone. Not only is it more expensive for less equipment compared to other security brands. The customer service experience is very poor! My dog trips the motion sensor every time we arm the system to away and when I called a rep told me I would have to set my alarm to stay instead, meaning having the motion detectors would be pointless. Additionally the app alerts to let you know a sensor has been opened are about 2-3 minutes delayed. Not safe at all! I called to cancel my service within a month of having it and was told I would have to pay over $1000 to cancel since I didn’t do it within 3 days. The contract is predatory and I’m surprised they haven’t had a class action lawsuit brought against them yet. Do NOT get this service! They have been a complete headache from start to finish.

• Review fromJose M

  Date: 11/28/2023

  1 star
  SafeHaven, as a dealer of ADT, left me quite disappointed with their services. At first, they were persistent in trying to sell me their security service, calling me every day to pitch their offerings. While some persistence is expected in sales, it became overwhelming and intrusive.
  
  After finally giving in and signing up for their service, I encountered a problem that required a technician's assistance. This is where my experience took a turn for the worse. When I tried to contact SafeHaven to set up an appointment for a technician to address the issue, they suddenly became incredibly difficult to reach. I found it incredibly frustrating that the same company that had been so persistent in selling their service was now practically unreachable when I needed their help.
  
  Repeated attempts to contact them went unanswered, and I was left waiting for extended periods of time on hold, only to eventually give up in frustration. This lack of customer support and communication is unacceptable, especially when dealing with security-related matters. It made me question the reliability of the service they were providing.
  
  In summary, while SafeHaven may be affiliated with ADT, my experience with them was marked by persistent sales calls followed by a complete lack of customer support when I needed it most. I would caution others to think twice before considering their services, as this level of service and communication leaves much to be desired.

• Review fromGloria P

  Date: 11/27/2023

  1 star
  I excepted a contract with Safe Haven Security authorized dealer of ADT here in Federal Way WA, to have them install and monitor my system. A representative by the name of Mike bka Mitije came to my home the next day to install my system. Was here for at least 5 hours which was unusual for just adding some stick up monitors on the windows and walls but come to find out Mike from Romania had actually stolen about $20,000 worth of jewelry. I contacted the Mgr. Jaron Engstrom who was totally uninterested in what I had to say. At least a week or so later after several phone calls to customer service, I finally got someone in billing who actally cared and help send a message to the District Mgr who called me a couple days after that. The mgr. ask what makes me think he took it, Well lets see he was the only 1 in my house besides my 80year old sister and 70 year old husband. Then he states they would be doing an internal investigation, which probably consists of just asking the thief if he stole the jewelry, which he will say no.
  
  Now it is impossible for me to get a hold of them to have them remove their equipment from my home.
  
  I was just trying to keep my things and family safe, but they sent the thief to my home. Wretched bastards!!!
  
  BEAWARE OF SAFE HAVEN SECURITY AT LEAST HERE IN WASHINGTON STATE, I would not recommend them or ADT. Ring seems to be the way to go.

• Review fromMatthew C

  Date: 11/22/2023

  1 star
  Literal trash ! Super trash ! Mega trash ! Unlimited trash ! More Trash ! TrashTrashTrash! &&&&Trash

• Review fromLinda P

  Date: 11/17/2023

  1 star
  Representatives from safe haven security showed up at my house, rang my doorbell several times, and knocked rather loudly. When I got to the door, I requested that they tell me quickly who they are, as I was on a work call.
  They insisted that they had an appointment with me, which was not true.
  I did not like their behavior. It seemed aggressive. I regret that I didn’t call the police.

• Review fromJordan C

  Date: 11/11/2023

  1 star
  I would give 0 stars if I could. Alex in Fort Collins CO was incredibly rude and disrespectful from the moment he walked in our door. I did not want to purchase a security system with our new home but Safe Haven and Alex gave me the impression that the $50 a month security system was mandatory. He also repeatedly tried to sell me upgrades after I firmly told him I was not interested. The whole time he was acting like I was stupid, and even had the audacity to ask me “If you don’t get a security system, what will you do when someone breaks in and kills your wife?” That was incredibly unprofessional, disrespectful, and felt threatening.
  
  Aside from the poor sales reps, this company is using shady practices in order to con customers for the most money they can.
  
  My credit card was charged on 11/1, and we only had until 2 pm EST on 11/2 to cancel the contract or owe 70% of the total cost. This was not made known to me when I was rushed into signing the contract. Additionally, we were unable to cancel online so we had to call Safe Haven, who would not answer our calls. We had to call ADT to get them to cancel our contract. ADT called us back and said that Safe Haven answered them right away.
  
  After spending 4 hours at our house, Alex said he needed to come back at a later date and left us without a working smart home system.
  
  I want to caution anyone against using Safe Haven. This is a terrible company and I hope they are not in business much longer.

• Review fromRachel B

  Date: 11/01/2023

  1 star
  I had my alarm installed for my small business. Over the last 3 months, I have over 20 documented calls. Each time I have called, I have asked to speak with a manager and have been told it is not possible. Each call queue takes over 30 min to actually reach customer service. I even had a customer service rep (Bae?? is her cited name), leave me on hold for an additional 25 min only to tell me that I still could not speak to a manager. I feel pretty mistreated right about now. All I want is to protect my business.
  
  My alarm does not function properly and when my door is breached, the alarm does not trigger. I own a small business and have million in equipment. This fact alone violates my business insurance policy where I have promised I have cameras and functioning alarm.
  
  Each time I call, I cannot speak to a manager. My alarm is still under warranty. The company has come out 4 different times (since purchasing 3 months ago) but is refusing to replace the damaged equipment, despite the warranty policy.
  
  Reaching out to customer service would require valid and competent customer response. The company clearly does not value its customers without competent leadership in place. This is who I entrusted for the security of my business. What a joke!!!

• Review fromAmber H

  Date: 10/17/2023

  1 star
  Don't buy into it. They caught us on thr first day wr moved into our house. We fell for the 6 month satisfaction guarantee. It's not true. We called to cancel due to the fire alarm going off every time we take a shower and the camera system not working correctly. We were refused when asked to speak with a supervisor and hung up on. Safe haven claims to be the account owner for 13 months so if you try to call ADT to cancel they send you right back to them. The whole thing is a scam. I wish I would have known. On top of that now that we are out of our 90 days to even get a technician out is going to be an extra cost. Don't do it!
  

  Safe Haven Security Services, LLC

  Date: 10/19/2023

  Thank you for providing your feedback and letting us know about this issue, Amber! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue, and our teams will be reviewing the issue. Please feel free to reach out to customer service at 844-413-1920 or via email at [email protected] and we would be happy to further assist you!