Reviews

Review Details

• Review fromSelena D

  Date: 02/27/2024

  1 star
  Poor services malfunction equipment bad customer service very disappointed disrespectful service

• Review fromJoey L

  Date: 02/26/2024

  1 star
  Safe and securities lied to me at least the rapid safe Haven claims it’s not on the contract so it didn’t happen and they never do pay for somebody to get out of the contract. I even said I would extend for a year because they were giving me the money I never should’ve left Brinks, I’m handicapped can’t get around it all. Can’t reset my own cameras. Call them out to reset them they charged me. Also, my doorbell doesn’t work anymore. They won’t replace it. It was Brinks not theirs I was told they would replace it. This is an awful company I would never want anyone to do business with them ever.

• Review fromMichael G

  Date: 02/15/2024

  1 star
  Sales rep lied and told me a 6 month refund was best off satisfaction and not service. Also told me no holes would be drilled into my walls. I not have 4 holes and a hole in my stucco. Motion sensor never worked it will randomly go off and I now have to pay 1400 to break my contract.

• Review fromSherrie B

  Date: 01/08/2024

  1 star
  A Safe Haven rep came to my door, sold me an ADT system, promised me 6 mos of free service. I agreed, only under the guise I'd get reimbursed for 6mos of service. After 3 mos, I have seen no reimbursement. When I called customer service to address this, they refused to help me or honor that promise!
  The rep lied, his supervisor, Stefan lied and now I'm out $342!
  So unprofessional and dishonest business practices...SHIESTY!
  AAAAND I signed a 3yr contract!

• Review fromBen M

  Date: 12/18/2023

  1 star
  This company is dishonest when selling a security system on a new build DR Horton home. The rep Huston and the installer Djerry, both stated on numerous occasions that the system charges would never go up and that any parts that needed to be replaced are full lifetime coverage. Once one year was up, they transfer the "contract" to ADT and will not return phone calls. After only 14 months after the installation, I called for service and was hit with service call and parts fees.. How does a properly installed system have issues in such a short amount of time?
  
  This company is thriving on their relationship with DR Horton and scamming new customers with false and misleading information.
  
  I would highly recommend that you do not use them at all !!!!!!!

• Review fromChristina D

  Date: 12/14/2023

  1 star
  Worst company I have ever worked with. I should have known when their sales reps came knocking on my door. I sent them away the first time and they returned a week later. I told them my concerns for not wanting to get service and they assured me I would be able to transfer service penalty free when and if we sold the home. The new owner would just need to call and set up an account. However that was a lie and regardless of the fact that we are selling the home and the equipment stays and ADT is willing to transfer service I still have to pay $1,535.76 to Safe Haven to cancel my service because they are a third party company and are separate from ADT. The sales reps assured me this wouldn't be the case. I called over 10 times and each rep was on repeat telling me they couldn't escalate my call. Then I was informed twice, that the sales reps would call me. That never happened. Then I was informed through a rep that they spoke with a manager and the cancellation fee still stands. Not a single person was or is willing to correct this or allow me to speak to the reps who gave me false information. They should be paying the cancellation fee to Safe Haven. If you are going to get ADT service don't fall for their ploy of paid for equipment, just go straight through ADT and you won't be in this awful position I am in.

• Review fromAllison B

  Date: 12/11/2023

  1 star
  I wish I had read the reviews before jumping into a contract with them! The service is horrible, the customer service is horrible and they are horrible for the predatory contracts they push. They are in bed with the new home builders and push it as if they are the only ones that can link to the system, it’s a promotion that comes with the house, blah blah blah. I hate it here and they want me to pay over $1000 to get out of the contract

• Review fromMichael M

  Date: 12/08/2023

  1 star
  Safe Haven is a horrible scam. Do not purchase from these guys. They are not reliable in customer service or equipment function. I regret using these guys. Very poor customer service

• Review fromshirley s

  Date: 12/07/2023

  1 star
  Awful, RUN don't walk away from this company!!! Such a scam of a company. if their equipment stops working they want you to pay for a service man.

• Review fromWillie B

  Date: 12/01/2023

  1 star
  This is a horrible place. Looking at all the reviews now I know why. They treat everyone like they don’t matter. I’m still waiting on a refund from this company in the amount of $138.08. I did not receive any cameras after he told my husband that we could not change our Wi-Fi password. By this time he had already took my credit card information, I told him that I did not want the service, Joe said that I would have my refund within 5-7 business days I still have yet to receive my refund. I called and spoke with Matthew on 11/16 and was told that they were processing my refund now today is Dec 1 and still no refund. I have call the office/ support system is what they call themselves. They always transfer your call and tell you option 2. Here I have spoken to Givona, Mani, Matthew he transferred me to a billing department come to find out it was ADT I spoke with Alex and Rider at ADT they said they are going to put in an investigation on this company. I clearly can’t understand how they are still in business. I don’t understand how ADT a big company like they are would put up with Safe Haven treating their customers like this. All I want is my money back. I did not get the service no cameras and the alarm and the ring doorbell comes with the home purchase package deal, all the other stuff just so Safe Haven can make money off of customers and try and rip them off. I’m so tired of people like them doing. You will reap what you sow. I want money back into my account ASAP or I will be disputing the charge. I did not authorize for this company to take and keep my money. Joe and Matthew I believe they are all working together to rip people off so buyers please be aware of these people they are not all what they say they are. I call the number and keep trying to reach someone but have not been successful. I just want my refund! These people are scammers!