Complaints

This profile includes complaints for Varsity Tutors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Varsity Tutors LLC

  8001 Forsyth Blvd Ste 1050 Clayton, MO 63105

  
• 

  Varsity Tutors LLC

  4525 Oak St Kansas City, MO 64111-1818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Varsity Tutors service for one month (8 hours total) with a phone representative. Tutoring hours for my daughter were Wednesday evenings and Saturday mornings. I also explained to the representative at the time that we were only doing one month because my daughter would then return to school; she also dances 5 nights a week and has piano and Spanish tutoring, so we could not possibly book tutoring for longer than the 8 hours worth of tutoring that we signed up for. On Friday, August 15th--one day before the last tutoring session that I had already paid for with the 639 dollar package--I was charged another 639 dollars for the following month. I immediately called the number provided when I signed up *************) to get reimbursed, since 1) there was no mention of autopay on the phone when I signed up, 2) I expressly noted that our family could only schedule one month of tutoring on the phone when I signed up and I was told that was fine, 3) we would not use the hours for the second 639 charge, and 4) there was no email or alert that I was about to be charged another 639 dollars. On the phone, the representative told me that no refunds could be given after charge, per company policy--even for hours that are unused and same day charges. They also told me that I could not be transferred to a supervisor, that they could not give me the name, email, or number for any supervisor or accounts manager, and that a team would review my case about whether I would get a refund or not and without any communication to me, their decision would be final. Ultimately, the sales person I spoke to when I signed up for the service mislead me about the single month charge for 8 hours and the second 639 dollar amount was charged before completion of the first 8 hours. With company policy stated to me as no refunds are given ever, even for services not used, this is a predatory practice.

  

  Business Response

  Date: 08/28/2025

  Varsity is in receipt of the Complaint filed by **** **********. Upon receipt of the Complaint, Varsity contacted **** ********** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for charges incurred on my account for the months of May, June, and July 2025, despite having canceled tutoring services with Varsity Tutors in April.We enrolled our daughter in Math tutoring for approximately one year and our son in English tutoring for one month, both under a month-to-month contract. In April, we contacted Varsity Tutors' customer service to cancel all tutoring services as our family was traveling abroad and might resume sessions upon our return. We also notified the assigned tutor *********** no point were we informed that charges would continue despite our cancellation and non-usage. Upon reviewing our credit card statements, we discovered that we were billed for three months during which no tutoring sessions or materials were accessed. A Varsity Tutors staff member later confirmed that our account showed no activity during this period.Please note that the credit card used for these payments is a joint account shared between my husband and me. For your reference, I have attached the copies of our credit card statement.Given that we were on a month-to-month contract and did not use any services, I respectfully request a full refund for the charges made in May, June, and July. I would appreciate your prompt attention to this matter and a confirmation of the refund process.Thank you for your understanding and cooperation.

  

  Business Response

  Date: 08/20/2025

  Varsity is in receipt of the Complaint filed by ************ *************. Although Varsitys attempts to make contact with ************ ************* in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/22/2025

  Complaint: 23744761
  
  I have reviewed the business' response and am rejecting it because:
  

  I have not received the full refund I am entitled to.

  I did not receive any calls from Varsity Tutors, although I acknowledge that the network in my office is unreliable, so its possible I may have missed one. I received a one-month refund on August 18th, followed by an email titled Client Refund Survey on August 20th, to which I responded requesting a full refund.
  Varsity provided the contact information for their Experience Manager, and Im happy to discuss the matter further. However, I was unable to locate a phone number in their recent email.
  Given these circumstances and the fact that services were not used during the months billed, I am formally requesting a full refund.
  
  Sincerely,
  
  ************ *************

  

  Business Response

  Date: 09/02/2025

  Dear BBB,
  We appreciate the customers feedback and the chance to respond further. Varsity Tutors can confirm that a full refund for the unused months has now been issued back to Ms. ************** although she may need to require additional time for her bank/financial institution to process the funds. Ms. ************* can contact Varsitys Customer Experience Manager at the phone number or email address provided on the email sent on August 18, 2025, should Ms. ************* have any questions or require further support. We believe this resolution fully addresses the customers request and trust this matter can now be considered closed.

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 

  To the Varsity Tutors - I got all my refund back from Varsity Tutors and I truly appreciate their willingness to listen, take responsibility, and resolve the issue with professionalism and care. Your actions reflect a strong commitment to customer satisfaction.

  
  To the ********************** - Thank you so much for providing a platform that empowers consumers and encourages fair business practices. Your support made a real difference in helping me navigate the situation and reach a resolution.

  
  Its reassuring to know that integrity and accountability still thrive in todays marketplace. Ill be sure to share my positive experience with others.
   
  Sincerely,
  
  ************ *************

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when signing up there wasnt a subscription, I informed the gentleman when signing up I only needed a month of services and was billed on subscription.

  

  Business Response

  Date: 08/20/2025

  Varsity is in receipt of the Complaint filed by ****** *******. Upon receipt of the Complaint, Varsity contacted ****** ******* and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased Varsity's online tutoring service on 8/10 in anticipation of preparing for the *** exam. However, upon purchase of their product, I have come to learn that their online practice tools do not work. The practice examinations and materials crash between each question, leading to a completely unusable preparatory tool. Additionally, I have not been provided a tutor within the timeframe promised to me by the company that aligns to my schedule.Overall, I feel like I have been conned out of $800 - the services promised to me were not provided.

  

  Business Response

  Date: 08/26/2025

  Varsity is in receipt of the Complaint filed by *********** ******. Upon receipt of the Complaint, Varsity contacted *********** ****** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th, I signed up for tutoring services with Varsity Tutors. At no point during the enrollment process was I informed of a recurring monthly membership fee of $349. The pricing information I received and agreed to related solely to the tutoring sessions themselves, and there was no clear or conspicuous disclosure of an ongoing subscription charge.I discovered the second $349 charge when it appeared on my billing statement. Upon contacting Varsity Tutors for clarification, I was informed this was a monthly membership fee. I explained that I was never made aware of such a fee, nor did I knowingly agree to it. I requested a reimbursement, but Varsity Tutors refused, stating the charge was valid under their policy.I believe this is a deceptive billing practice, as customers should be clearly informed in writing and given explicit consent options for any recurring fees. At no point did I receive or acknowledge such disclosure.Resolution Sought:I am requesting a full reimbursement of the $349 charge and for Varsity Tutors to improve their disclosure practices so other customers are not charged without informed consent.

  

  Business Response

  Date: 08/25/2025

  Varsity is in receipt of the Complaint filed by ******* *****. Although Varsitys attempts to make contact with ******* ***** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Unauthorized/Unclear Subscription Renewal, Refusal to Refund Summary:My daughter, a sophomore in college, signed up for what she believed were 4 tutoring sessions through Varsity Tutors. At the time of purchase, it was not made clear that this was part of a recurring subscription plan. She completed those 4 sessions and did not request or schedule additional tutoring.On August 7, 2025, my credit card was charged $789 for a renewal. This charge was not expected and no services had been requested or rendered for this billing period.Upon seeing the charge, I called Varsity Tutors on August 11, 2025 and spoke with a representative named ********. I explained that:The subscription renewal was not clearly disclosed at ********** daughter had not requested additional *********** services had been provided for this new billing period.I requested a refund, but the representative refused, stating there was nothing she could do.Why This is Unfair:Varsity Tutors sales process appears misleading for students, particularly those who may not fully understand recurring billing terms.The company is charging $789 for services that have not been delivered.Industry standards and fair business practices dictate that when no service has been provided, a reasonable refund should be granted.Resolution Requested:A full refund of the $789 charged on August 7, 2025.Clear disclosure of recurring billing terms to customers during sign-up to prevent future misunderstandings.

  

  Business Response

  Date: 08/18/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Although Varsitys attempts to make contact with ****** ****** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for one type of service - person to person tutoring in math. I canceled the service November 2024 via phone and advised if needed I would contact them again. Student passed test in October so there was no additional need for the service. Refund for **************** was received. But, Varsity continued to charge the credit card. Credit card holder only realized he was being billed in April 2025. He is an elderly gentleman. I noticed during conversation with Varsitys billing department August 7, 2025 the phone line was going in and out. Also, when services were being received, prior to and after each session Varsity Tutor sent an email confirming sessions and asking about the services delivered by their staff. November when services were canceled the emails asking about scheduling and services performance also stopped. Emails from the instructor asking to schedule tutoring sessions also stopped. Leading us to believe there was no misunderstanding about the cancellation. Requesting refund from December 2024 to August 2025

  

  Business Response

  Date: 08/21/2025

  Varsity is in receipt of the Complaint filed by ***** ***. Upon receipt of the Complaint, Varsity contacted ***** *** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using a Varsity Tutors plan October 2024-***** 2025. I had only a few weeks in May prior to taking a test. I spoke with a representative on the phone in mid-***** stating I no longer needed a plan but wanted to pay for eight more hours only. Meanwhile, I found that they have continued to charge me. I called to ask for a refund and was denied, and was refused a recording of the previous phone call. The representative confirmed that I said I wanted 8 hours total of tutoring, but still would not allow refund.

  

  Business Response

  Date: 08/13/2025

  Varsity is in receipt of the Complaint filed by ******* *****. Although Varsitys attempts to make contact with ******* ***** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April/May 2025, I purchased tutoring from Varsity Tutors specifically for my final exam preparation. I was explicit with the sales representative that I only needed the service for my final exam and had no intention of continuing beyond that. I was never informed that this would be a recurring monthly subscription. If this had been made clear, I would not have agreed, as I did not plan to use the service after my exam. The tutors assigned were unqualified so I had to change tutors twice but even after that my last tutor relied on Chatgpt because my tutor didnt know the course content themselves and was not able to teach me AND TAUGHT ME THE CONTENT WRONG so I almost failed my exam. After my exam, I did not book or attend any sessions. Despite this, Varsity Tutors charged my credit card for four additional months without my knowledge or consent. When I called to request a refund for these unauthorized charges, the representative refused to escalate my case to a supervisor and denied my request

  

  Business Response

  Date: 08/12/2025

  Varsity is in receipt of the Complaint filed by ***** *****. Upon receipt of the Complaint, Varsity contacted ***** ***** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one month of *****ing for 8 hours. I never received my 8 hours the first ***** simply did not show up and the second ***** quit after one session. I only used 3 hours before varsity tutors decided to charge me another 789 dollars for an additional 8 hours that I never agreed to and certainly wouldnt authorize based on the fact that I hadnt received what was agreed upon for the first month.

  

  Business Response

  Date: 08/11/2025

  Varsity is in receipt of the Complaint filed by ****** ****. Upon receipt of the Complaint, Varsity contacted ****** **** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ****