Complaints

This profile includes complaints for Varsity Tutors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Varsity Tutors LLC

  8001 Forsyth Blvd Ste 1050 Clayton, MO 63105

  
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  Varsity Tutors LLC

  4525 Oak St Kansas City, MO 64111-1818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tutoring package from Varsity Tutors for my professional certification in the amount of $5,472. This package was intended to support my preparation for the remaining three licensure exams and included 12 hours of tutoring as well as access to on-demand learning services such as diagnostic exams and practice questions.However, one of the four exam sections underwent a significant change. It was restructured into a discipline-specific exam, offering candidates a choice among three different subject areas. Given that this is a newly introduced section, there are currently limited resources available to adequately prepare.Despite this, I was assured by Varsity Tutorsboth verbally and contractuallythat I would receive full tutoring support and access to on-demand learning resources for all exam sections, including the new discipline-specific one. Unfortunately, the subject area I selected did not include the promised on-demand services, and the tutors were not adequately equipped to support this new material.Due to the lack of appropriate resources and qualified tutoring for this section, I ultimately decided not to proceed with the tutoring for it and requested a partial refund of $1,800. This request was based on the fact that the services I was promised could not be delivered in full. Despite bringing this issue to customer service multiple times and clearly outlining the discrepancy, I was told that nothing more could be done.This experience has been incredibly frustrating and disheartening, especially given the financial investment I made to help advance my career. I believe a partial refund is a reasonable request under the circumstances.

  

  Business Response

  Date: 07/23/2025

  Varsity is in receipt of the Complaint filed by ****** *********. Upon receipt of the Complaint, Varsity contacted ****** ********* and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with multiple agents over the course of the past few months about issues with Varsity Tutors, namely multiple incidents in which my son was left waiting for half an hour or more waiting for a tutor that never logged on. I expressly remember discussing with one male agent who pushed me to pause the membership so we could use up the remaining hours but assured me that once the membership was paused, it would not renew again and that this would result in what I'd wanted in the first place, a full cancellation.The pause only stayed in effect for around two months; I received a billing charge today despite the fact that I'd spoken with an agent who told me I wouldn't have to worry about this happening. I called with Varsity Tutors about this problem and their email response is somewhere along the lines of "we can't give you a refund per our terms of service" (which, for the record, don't even load on any of our devices). So not only has my son not been able to use the hours that we paid for because of consistent absences from tutors, but we have been charged for another round of hours despite my conversation with multiple agents about cancellations.I can forward proof of tutors consistently being absent during my son's membership, though we weren't even able to document every instance because there were so many.

  

  Business Response

  Date: 07/23/2025

  Varsity is in receipt of the Complaint filed by **** ****. Although Varsitys attempts to make contact with **** **** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just scammed out of $1200 dollars for services that were never fulfilled in which I signed up for. I was assisted over the phone by a sales *** who informed me of the one time charge of $****** for 8 hours of tutoring for the month of June. No one informed me that this was going to be a membership when I spoke with the sales associate. I had 8 sessions and only used 2 which 1 of the 2 session's my tutor fired herself and credited back that session due to what I needed to learn on excel was out of her scope. Varsity tutors still has yet to find me a tutor that can assist me with the type of training I was lead to believe they had the ability to help me with, when I originally decided to move forward with payment. I had already considered this a lost of money when today I see a charge for an additional ******. When I called Varsity tutors their support team refused to help me in anyway saying I signed their contract for a membership. I asked if they can pull the recorded call because I was helped by their sales associate who walked me through that contract and was reassured this was for the 8 hour/sessions only. No one mentioned a membership anytime during the phone call. At this point I told them I don't even want the refund for the 7 other sessions I still have yet to receive but that this payment taken today on June 27th needs to be refunded back. Varsity tutors refused to assist any further stating they would cancel my membership and thats all they could do. The website and the sales *** are very misleading in what they are able to offer as well as the cost for the service. The company would not allow me to speak with a supervisor or anyone else to dispute this matter. At this time I want the full amount refunded back due to the company's lack of interest to assist with this matter at all.

  

  Business Response

  Date: 07/10/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Upon receipt of the Complaint, Varsity contacted ****** ****** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Varsity Tutors for misrepresentation of services, poor academic support, lack of professionalism, review suppression, and difficulty with cancellation. I paid $639 for calculus tutoring in May 2025 and received services that failed to meet basic expectations. On May 6, 2025, I enrolled for help with college calculus. I was promised expert, personalized support. Instead, the tutor constantly canceled or rescheduled due to a second job. The few sessions I attended were disorganized and unhelpful. I failed the course and am now forced to retake it. After another bad session, I tried to cancel on May 20. I couldnt reach anyone by phone and had to send multiple emails before getting a reply three days later. When I finally spoke with someoneafter being sent a direct numberI was pressured to stay enrolled and told to transfer my remaining hours to a family member. I had to insist multiple times before they finally canceled my accountall within the same month I started. The platform also featured games and digital tools that were irrelevant to my coursework and never used by me or my family. Though promoted as helpful, they added zero value to my tutoring. After this frustrating experience, I posted a fair, detailed review. Varsity Tutors removed it, claiming it wasnt genuine. Thats a lie. My review was 100% truthful and based on my lived experience. Instead of resolving the issue, they pressured me to add more detail instead of offering a refund. That felt like intimidationnot support. Worse, I used money my parents loaned me to pay for this service. I cant afford to repay them while also covering college expenses. This turned an academic failure into a financial one too. I am requesting a full refund of $639 due to poor tutoring, false promises, lack of access to help, pressure during cancellation, and removal of my honest review. I was misled, failed, silenced, and financially harmed. Varsity Tutors should be held accountable.

  

  Business Response

  Date: 07/10/2025

  Varsity is in receipt of the Complaint filed by ******* *****. Although Varsitys attempts to make contact with ******* ***** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 07/12/2025

  The problem is resolved.

  Customer Answer

  Date: 07/12/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 8 tutoring sessions. Was not informed that this was a reoccurring charge. I was charged for a second set of 8 sessions, which I did not request. i called 3 days after noticing the charge hit my card and was told they have a strict no refund policy.I only used 4 of my initial 8 sessions, but was then billed for an additional 8. they are unwilling to refund the second charge.

  

  Business Response

  Date: 07/02/2025

  Varsity is in receipt of the Complaint filed by **** ******. The concerns raised in the Complaint related to his experience on Varsity platform, and the related request for a resolution, were already under review at the time the Complaint was received, and Varsity has provided what it believes to be an amicable resolution. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Varsity Tutoring on May 20th or 21st to setup tutoring for my high school aged daughter. It was very disappointing because it was virtual only, but we decided to use the company anyway. I was told that it would be $349 for 4 hrs. and nothing was ever discussed about a membership fee or that it would be recurring. Then today 6/20I received a pending charge from my bank for $868.14. I called Varsity Tutoring on the phone and they told me that they were charging another membership fee of $349, plus $519.14 for 4 hrs. from last month. I was told the $349.00 ($87.25 hr.) is also owed. Now they are saying that was the membership fee that they failed to disclose. Not only was this not as helpful as we hoped, but we ended up using Mathnasium Round Rock which was in person and $400. for 5 hrs.. (80 hr.) which I thought was a better price because it wasn't just virtual. Looking on line from employees on **** today, they state that Varsity Charges $60 an hour, which makes me feel like I over paid as well for the $349 amount. With the pending charge to my bank, it will be a total of $1217.14 paid for 5 hrs. of tutoring which is criminal without consent. I am very disappointed that I was charged a membership fee after stating that we only needed tutoring for two days, being charged for 4 hours of tutoring that was never used, being charged for a new membership renewal fee and charging my bank account without sending a written letter for approval of charges.

  

  Business Response

  Date: 07/02/2025

  Varsity is in receipt of the Complaint filed by ****** ********. Upon receipt of the Complaint, Varsity contacted ****** ******** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, I spoke with ****** ***** over the phone, a sales representative at Varsity Tutors. I purchased a four-session package for $350 with the intent to start small and see if the service met my needs. During the sales call, I was explicitly told that a satisfaction guarantee refund would be available if I was not happy with the tutoring. This promise was a key factor in choosing this business. The experience was extremely disappointing. Had to replace tutor, then new tutor repeatedly canceled sessions, which caused major delays and stressespecially given that my sessions were time-limited and set to expire. Despite attending the sessions that did happen, my test scores did not improve, and the support I received was inadequate.When I attempted to invoke the satisfaction guarantee, I was told it only applied to Professional Studies clients, an exclusion that was never mentioned during the sales conversation. This is a bait-and-switch tactic, and the guarantee was clearly misrepresented to secure my business.Worse, I was unknowingly enrolled in a recurring monthly subscription, something that was never disclosed to me. I was charged a second $350 payment without my knowledge or consent, bringing the total to $700 for a service that failed to deliver on its promises.This is a clear case of misrepresentation, unauthorized billing, and deceptive business practices. I am requesting a full refund of $700 and a formal investigation into Varsity Tutors sales and billing practices. I urge the Better Business Bureau to take action to protect other consumers from this misleading and unethical behavior

  

  Business Response

  Date: 07/01/2025

  Varsity is in receipt of the Complaint filed by ***** ****. Upon receipt of the Complaint, Varsity contacted ***** **** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varsity Tutors making recurring charges to my credit card and they are unable to look up where in their system to cancel it. I never contracted with them or authorized charges.I also provided them my phone number which they said they found no account in their system under.This left me with no direct option to resolve with them forcing me to work through my bank.

  

  Business Response

  Date: 07/03/2025

  Thank you for the extension. This complaint is no longer visible to us in the portal to submit our response, so please accept the following:

  
  

  We have communicated with Mr. ***** regarding the next steps to resolve his issue, and it is our understanding that he is working with his credit card issuer in the chargeback process, which we believe will resolve the underlying issue of the unknown charges to his card. If Mr. ***** has any additional questions he may contact us at this email address. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel free to contact us. 

  
  

  
  

  Thank you,

  ****** *****

  Sr. Corporate Paralegal

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Varsity Tutors for a financial class. I had called to cancel the membership as I had only used 2 out of the 4 hours. I spoke with someone from the company. They didn't want me to cancel and advised I pause the membership. I told them I didnt think I was going to need them any more as I only had one more accounting class and likely wouldnt need tutoring. They pushed on pausing and I agreed. I set a reminder to call on 6/16 as that was the day she told me to call and could cancel if I wasnt going to need it. I called and was told the pause was for one month, and they cannot refund my money. I told him the *** had recommended I call on 6/16 to cancel he said it was too late and that I was charged already on 6/16. He kept trying to talk me into using the 4 hours and offering that someone in my family could also use it. He also let me know that I would have access to a summer program if I needed anything. I requested and am still requesting a refund for the 349 dollars as I do not need the tutoring.

  

  Business Response

  Date: 06/20/2025

  Varsity is in receipt of the Complaint filed by ***** ****. Although Varsitys attempts to make contact with ***** **** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Varsity Tutors for Unauthorized Charges and Refusal to Refund To Whom It May Concern:I am writing to formally file a complaint against Varsity Tutors regarding unauthorized charges deducted from my account and the companys subsequent refusal to issue a refund.On June5,2025, Varsity Tutors deducted fees ($830) from my account that I did not authorize. I did not agree to these charges, nor was I informed in advance that my account would be billed. Upon noticing the unauthorized deductions, I immediately contacted Varsity Tutors customer service to request a full refund and an explanation for these charges.Despite multiple attempts to resolve this matter directly with Varsity Tutors, the company has not refunded the unauthorized fees. Their representatives have not provided a satisfactory explanation or resolution, and I continue to be out of pocket for services I did not agree to purchase.This experience has caused me considerable frustration and inconvenience. I am seeking the following resolution:1.A full refund of all unauthorized charges deducted from my ***************** confirmation that no further unauthorized charges will be made.3.An explanation for how these unauthorized charges occurred.I am providing documentation of the charges and my correspondence with Varsity Tutors as supporting evidence.Thank you for your attention to this matter. I hope the BBB can assist in resolving this issue fairly and promptly.

  

  Business Response

  Date: 06/18/2025

  Varsity is in receipt of the Complaint filed by ****** *********. Although Varsitys attempts to make contact with Mr. ********* in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint with Mr. ********* should he wish to do so. Mr. ********* may contact Varsity's customer experience manager at the phone number that was provided to him in the email dated June 13, 2025, to further discuss his concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.