Complaints

This profile includes complaints for Varsity Tutors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Varsity Tutors LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Varsity Tutors LLC

  8001 Forsyth Blvd Ste 1050 Clayton, MO 63105

  
• 

  Varsity Tutors LLC

  4525 Oak St Kansas City, MO 64111-1818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when signing up there wasnt a subscription, I informed the gentleman when signing up I only needed a month of services and was billed on subscription.

  

  Business Response

  Date: 08/20/2025

  Varsity is in receipt of the Complaint filed by ****** *******. Upon receipt of the Complaint, Varsity contacted ****** ******* and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using a Varsity Tutors plan October 2024-***** 2025. I had only a few weeks in May prior to taking a test. I spoke with a representative on the phone in mid-***** stating I no longer needed a plan but wanted to pay for eight more hours only. Meanwhile, I found that they have continued to charge me. I called to ask for a refund and was denied, and was refused a recording of the previous phone call. The representative confirmed that I said I wanted 8 hours total of tutoring, but still would not allow refund.

  

  Business Response

  Date: 08/13/2025

  Varsity is in receipt of the Complaint filed by ******* *****. Although Varsitys attempts to make contact with ******* ***** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April/May 2025, I purchased tutoring from Varsity Tutors specifically for my final exam preparation. I was explicit with the sales representative that I only needed the service for my final exam and had no intention of continuing beyond that. I was never informed that this would be a recurring monthly subscription. If this had been made clear, I would not have agreed, as I did not plan to use the service after my exam. The tutors assigned were unqualified so I had to change tutors twice but even after that my last tutor relied on Chatgpt because my tutor didnt know the course content themselves and was not able to teach me AND TAUGHT ME THE CONTENT WRONG so I almost failed my exam. After my exam, I did not book or attend any sessions. Despite this, Varsity Tutors charged my credit card for four additional months without my knowledge or consent. When I called to request a refund for these unauthorized charges, the representative refused to escalate my case to a supervisor and denied my request

  

  Business Response

  Date: 08/12/2025

  Varsity is in receipt of the Complaint filed by ***** *****. Upon receipt of the Complaint, Varsity contacted ***** ***** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one month of *****ing for 8 hours. I never received my 8 hours the first ***** simply did not show up and the second ***** quit after one session. I only used 3 hours before varsity tutors decided to charge me another 789 dollars for an additional 8 hours that I never agreed to and certainly wouldnt authorize based on the fact that I hadnt received what was agreed upon for the first month.

  

  Business Response

  Date: 08/11/2025

  Varsity is in receipt of the Complaint filed by ****** ****. Upon receipt of the Complaint, Varsity contacted ****** **** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up with Varsity Tutors, I was explicitly promised that a tutor would be matched to my daughter based on specific criteria I provided. I agreed to try the service for one month onlyfour sessions totaland made it clear, multiple times, that I did not want a renewing subscription.The tutor they assigned was a poor fit, and after just two sessions, my daughter chose not to continue. I accepted the loss of the remaining sessions and walked away, under the assumption that I had fulfilled my one-month agreement. Not once did anyone follow up for feedback or offer supportdespite assurances that they would.Three months later, I discovered that Varsity Tutors had enrolled me in an an ongoing subscription against my request and had continued charging my card for services we were not using and never agreed to. When I contacted them to cancel and request a refund, I was met with a flat refusal.This is not just bad customer serviceits predatory business practice, bordering on fraud. I expect a full refund for the unauthorized charges and immediate confirmation that my account is canceled. At the very least, Varsity Tutors should uphold the standards and integrity they claim to represent.

  

  Business Response

  Date: 08/08/2025

  Varsity is in receipt of the Complaint filed by *** *****. Upon receipt of the Complaint, Varsity contacted *** ***** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a bait and switch company. I signed up for 4 hours of tutoring for the month of July only. My tutor was a no show for 3 of those sessions. I was then charged ****** for August because the company then claimed I had 7 hours and 25 minutes of tutoring. I took advantage of instant tutoring, but not 6 hours and 25 minutes worth. I did not authorize any payment for August. When I called to request the membership be cancelled, I received an email stating the membership is cancelled as of 1 Sept, instead of 1 August like I requested. I called back to request an email stating I cancelled the membership as of 1 August and my request was denied. The agent assured me the **** is cancelled though. I find this company suspect.

  

  Business Response

  Date: 08/08/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Although Varsitys attempts to make contact with ****** ****** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the quality of tutoring and the dishonest sales process at Varsity Tutors. I have used them before for my oldest son and the process went well. I signed up for a set amount of hours and only paid for those hours. I was told this time that I would be paying for 16 hours of tutoring ONLY. I later realized that I was charged $639 a month for three additional months that I did not agree to and they stated I had purchased a membership. I explained that I never agreed to a monthly membership, that I was sold 16 hours of tutoring only. They refused to refund the $1917 and said I should have read the small print on the contract. I said maybe they should have sales people that tell the truth and are honest. Additionally, the tutor assigned to my son cancelled sessions on a regular basis and the content was very inconsistent. I feel that this was a very dishonest process and a scam and I will never use them or recommend that they be used again by anyone.

  

  Business Response

  Date: 08/08/2025

  Varsity is in receipt of the Complaint filed by ***** ******. Upon receipt of the Complaint, Varsity contacted ***** ****** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/18/2025

  This matter has been resolved and the company refunded my money. Thank you.

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 5th, 2025 I sought out tutoring for one of my children and reached out to Varsity Tutors. I spoke with a sales representive specifically about one time tutoring for an upcoming AP exam in one month. They recommended a package of 4 hours of tutoring. I specifically asked if this would just be for a one time package and told yes this was just for a pre AP exam package. After the 4 sessions were used I have receive zero corespondance from the company. No services were shown to still be active in the account and no services were used past the inital month. I was orginally charged over the phone and was charged for $349 what was sold to me as one time package. I never was sent a contract to sign or told that there were be recurring charges. Fast forward three months I noticed that there were new charges on my CC. I have contacted the company three times without any response. There isn't even anywhere in the account where cunsumers can unenroll themselves in the system. I am asking for a refund of three monthly charges totaling totalling $1047 and assurance there will no other charges made to my CC.

  

  Business Response

  Date: 08/13/2025

  Varsity is in receipt of the Complaint filed by ********* *******. Although Varsitys attempts to make contact with ********* ******* in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2025 The only way to contact for service is to call the main company and they explain how to set you up with tutoring. My college aged son asked for ONE month of service only. They proceeded to sign him up for monthly billed service. There is no way to cancel on the website. They didn't even tell him it was monthly billing or that he would have to cancel. He just noticed it on his credit card statement. This is a clear case of predatory pricing practices. This should be addressed legally against this company. They billed him $349 for the past 3 additional months that he didn't use the service, didn't know he would be charged, wasn't told to cancel or how.

  

  Business Response

  Date: 08/13/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Upon receipt of the Complaint, Varsity contacted ****** ****** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date July 27, 2025 Request a refund of $479 billed at midnight on 7/26/25 Made a request for a 1 month contract for my granddaughter who was visiting for that period. I explained we did not need the service after that time because I would not have control of the childs participation when she returned to her mothers care. I explained a previous attempt for tutoring resulted in wasted funds as the childs mother did not cooperate. Today 7/27/25 I received notice on my credit card that Varsity Tutor billed me for a new billing cycle. I called Varisity Tutors and was told I should have read the paperwork and cancelled a week prior to 7/27/2025. Those specificity were never made known to me. They focused they give credit for unused time instead of the true cancellation policy I would like a refund of my $479.00

  

  Business Response

  Date: 08/01/2025

  Varsity is in receipt of the Complaint filed by ****** ********-******. Although Varsitys attempts to make contact with ****** ********-****** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.