Reviews
This profile includes reviews for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 422 Customer Reviews
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Review fromKay C
Date: 01/02/2024
5 starsTheresa was terrific! She was very receptive, polite & courteous. She was also very professional & helped me with a solution to my problem. I always recommend Curbside Waste & their wonderful staff!
Curbside Waste, Inc.
Date: 01/03/2024
Thank you for the great review! We will pass along the message to *******!Review fromKelsey L
Date: 12/29/2023
5 starsGreat customer service - got all my questions answered. Thank you!Curbside Waste, Inc.
Date: 01/03/2024
Thank you for the review! Also thanks for being a Curbside customer!Review fromchris F
Date: 12/27/2023
1 starOn 12-26-23 I contacted curbside customer service to cancel my service no longer in contract.
I contacted customer service to have my trash service cancelled and the rep told me they would go ahead and cancel service and my last trash pick up would be January 29th and they would pickup my empty trash can Febuary 5th. The rep informed me that I would need to pay through the month of January for one month of service which would be $33.95 and I said no problem. I asked the rep to send me an email confirmation in which she stated I would receive one by the end of the day yesterday. I never received an email confirmation of cancellation so I called back 12-27-23 spoke with a different rep which confirmed my cancellation details but then said that I would need to talk with the original rep I spoke with originally to get a confirmation? No the original rep told me that everything was taken care of as of 12-26-23 and service was cancelled. This time the original rep said she spoke with her supervisor and said she had to charge me a $200.00 dollar cancellation fee which I told her that I am no longer in a contract and I also told them ahead of time and agreed to pay for the original last 30 days service which is $33.95 to close my account. I asked to speak with the reps supervisor in which she told me that she is busy? I have been on the phone on hold with this company for over an hour each time giving me the impression as a customer that they do not value you as a customer and try to keep you hostage with trumped up fees. By the way they sent my bill out with no notification of any price changes or how much it would be changed for the new year of 2024 to find out that they tripled my bi monthly trash bill and I did not agree to this!. I am no longer in a contract and I no longer want or recommend curbside waste services and I am extremely disappointed in the horrible customer service and deceptive practices. Curbside stop playing games with your current customers!Curbside Waste, Inc.
Date: 12/28/2023
Someone from our office will be calling you todayReview fromPa M
Date: 12/27/2023
1 starPROPERTY DAMAGE - NO RESPONSE FROM PEOPLE BEYOND CUSTOMER SERVICE PHONE WHO ARE APOLOGETIC AND PASS THE MESSAGE ON!!! 6 WEEKS!
My neighbor had a dumpster placed in our shared driveway. When it was picked up the Curbside Waste Driver crashed into my house gutter on the corner damaging 2 sides of the house gutter. This was on November 10, 2023. I have been talking to the customer service people at curbside who have communicated to the appropriate person (think his name is Nick) about this issue and absolutely nothing has happened. No one has contacted me (phone, email or in person) and it is now over 6 weeks. Ring camera (2) video, pictures and no response. So incredibly disappointed in a local company not caring at all about customer service - especially when they were the ones that did the damage. They must carry insurance that would cover the damage but can’t take the time to provide one of their current customers (yes I have waste removal with them) any sort of next steps on resolving this issue.Curbside Waste, Inc.
Date: 12/28/2023
Someone will be out today to get a solution together to fix this. Sorry for the inconvenience.Review fromNatalie D
Date: 12/26/2023
5 starsCurbside has been amazing! We are going into our 4th year with them. I have had to call one time in the last 3 years because the driver missed our house. It was a sub and they didn't realize we had walk up service. We didn't get charged for having extra bags the next week. Like other garbage companies, they have initial promotional pricing and after a year or 2 it goes up and you have to call and ask for it to be lowered about once a year. That seems to be the norm in the industry. Every customer service representative I've talked to has always been polite and very helpful.Curbside Waste, Inc.
Date: 12/27/2023
Wow! Thank you for the review. We appreciate your business and happy to hear you are a satisfied customer! Thank you again!Review fromTara J
Date: 12/21/2023
1 starHorrible service!!! My payment would never go through so then my service would lapse until I called them. After months of this I called to cancel. 2 weeks went by and they still did not pick up my can so I called again. They told me I never canceled and had to pay again. Worst customer service ever!!!!!!Curbside Waste, Inc.
Date: 12/27/2023
Hi **** - Can I please have your address so I can look into this?Review fromcha y
Date: 12/20/2023
1 starSigned up for service for the smallest garbage bin for $15/month. 1 year later the charge shoots up to$100 a month for the smallest bin. Called to cancel service and was told ($15/month) it was JUST a promotion cost. I don't remember any sale promotion going on. I was charged average $100 for two years.
They need to make it clear that the regular charge after certain weeks/months/years that the service will jump up.Curbside Waste, Inc.
Date: 12/21/2023
Sorry for the issues. You had a promo rate for a year and then the price went up after your promotion was over.Review fromJames R
Date: 12/18/2023
1 starDo not use them canceled service in September now December and still have not picked up there can.left it out for 3 weeks and was told to move it in by the City of Crystal.4 months just a joke should have payed them the way we got service.Curbside Waste, Inc.
Date: 12/20/2023
***** you cart was picked up on 12/19/23. We made attempts on 10/3/23, 11/7/23, 12/12/23 to remove the carts and the carts weren't out. Sorry for the inconvenience. Good luck with your new haulerReview fromEric F
Date: 12/11/2023
5 starsJade was wonderful to work with setting up my new service!Curbside Waste, Inc.
Date: 12/14/2023
Thank you for the review! We will pass along this message to ****Review fromP. K.
Date: 12/08/2023
1 starI recently switched to Walte's due to Curbside's consistent overbilling and poor customer service. The owner Deon Richardson is rude, arrogant, and has no place in the customer service industry. Choose ANYBODY but Curbside for your refuse needs.Curbside Waste, Inc.
Date: 12/14/2023
Sir you came to the office yelling, screaming, and calling our reps names. I just asked you nicely to leave, Sorry for your billing issues and poor customer service. Please contact us when ******* raises your bills.P. K.
Date: 12/19/2023
************************,I came in to return your trash recepticals that you failed to pick up for over a month after your services were terminated. I was very diplomatic and was neither loud or rude. You Sir are a liar and a cheat. I have pity for the customers that choose you for their refuse needs.
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