Complaints
Customer Complaints Summary
- 204 total complaints in the last 3 years.
- 102 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, Your sales guy came to our home on June 4th, I asked him to send the quote to compare with current provider. He took my information but instead he signed me up for garbage disposal.When I saw the email, I called the curbside garbage disposal to cancel my subscription. They agent confirmed that my service is cancelled and all is taken care off. I asked them to send the cancellation confirmation email, they agreed but never ********* I see that the garbage cans are delivered to my home, I tried to call them again but the wait time in the queue keep increasing.
Business Response
Date: 06/10/2025
Curbside waste does apologize about the situation, and I do see the account was closed out with a zero-balance management has reached out to go over this and is awaiting a response thank youCustomer Answer
Date: 06/14/2025
I am rejecting this response because:
The both the garbage cans are still in my driveway and no attempt is made to take them out of my property. It is causing inconvenience while driving in and out our my house.Please pick them up asap, city of ********** issues tickets to homeowner for leaving the trash cans visible.
Business Response
Date: 06/19/2025
Curbside has reached out to the resident, and we do see this account is closed and carts are removed thank youInitial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved at the end of June last year and canceled our service with them. They sent an email back saying we would have to pay for a month, since we didn't give them 30 days notice, which was fine and understood, however, they charged me for services i wasnt using 2 more times. I called them and they canceled my service, but I never received a refund for the extra months I was charged. I've emailed, I've called, and I've left a bad review trying to get a refund for those 3 extra months, to no avail. I just want my money back.Business Response
Date: 06/10/2025
Thank you for reaching out in regard to your closed account per policy we do not refund prepaid service and upon looking into your account it looks like you had set yourself up on autopay and that was not canceled we will have management reach out to you to see how we could move forward with that thank youCustomer Answer
Date: 06/19/2025
I am rejecting this response because:
This is the same response I got a year ago and no one ever called or reached out to me until I left a bad review, and they still didn't resolve my issue.Business Response
Date: 06/20/2025
Curbside waste management has reached out and is waiting for a response thank youInitial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about Curbside Waste, and the shady business practices they use and false contracts used to blindside the public to use their services. On the evening of 4/21/25 **** ****** showed up at my door and offered on behalf of Curbside Waste $25 a month trash service for a 95 gallon can for a one year contract. The service agreement clearly said monthly charges include sales taxes and fees and also clearly says its a one year contract. When I called Curbside Waste the next day business day, 4/22/25 and spoke with ***** she argued with me and said this was a two year contract and the fees increase steeply after one year and additionally the $25 a month did NOT include sales taxes and fees. I immediately cancelled the contract with ***** and she obliged and cancelled the contract and said there would be NO fees charged. On the evening of 5/28/25 I arrive home from work to find a Curbside Waste garbage container on my curb. This can is abandoned junk on my property, it's unsightly and I want this removed from property immediately. The neighborhood is aware of the way you try to conduct business. You should be embarrassed that you conduct business this way. DO NOT INVOICE ME. DO NOT CHARGE MY CREDIT CARD.Business Response
Date: 06/10/2025
We do appreciate you reaching out in regard to this situation and Curbside waste does apologize for the inconvenience and the miscommunication on this account setup Upon looking your account was closed with NO FEE AND CARTS WERE REMOVED *************** has reached out to go over the situation and is waiting for your response again we are eager to get your input on this so we can go over the details with sales management thank you for taking your time to reach outInitial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered trash service from curbside waste back in 2019 ******** services about 2021. I have asked for curbside waste multiple times to come retrieve their trash cans off my property and they will not remove them. I have spoken to ******* the manager there several times and she refuses to have the 96 gal trash bins removed from my property and says they are my responsibility to get them returned to the company. Curbside waste dropped them off at my house and no where in my contract did it say that I would be responsible for returning 96gal trash bins. I would just like curbside to remove their property from my property.Business Response
Date: 05/22/2025
Thank you for reaching out I do see we have tried 4 times to remove the carts we will have management reach out again to resolve this matter thank youInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside had their representative come to our home last summer (early July 2024). And sold us their services. The price was shown on the contract as $20 per month. This was specifically clarified and discussed that the monthly price was a total of $20 which meant that price included various taxes and fees. I even asked specifically about the new (new at the time) Hennepin county food waste fee and was told that was also included in the price I was quoted. Curbside has never acknowledged this and continues to overbill me. My wife was present and the details discussed were very clear at the time. Also their contract says the price and says taxes and fees are included which to me clearly says that those taxes and fees are included in the price quoted. I have cancelled my service as of April 7th and am waiting for them to pick up their container. They have continued to serve my house even though I have another service provider now and want to charge me additional fees for cancelling a contract they never complied with. They also have charged late fees which are not in the contract for an entire months worth of service. I do not consider them late when they have not finished performing the service yet. I expect them to reduce my bill one final time and pick up their container. I would not have bothered changing the service I had with Ace if the Curbside representative was honest with me about pricing!!!Business Response
Date: 05/22/2025
curbside waste does apologize about the issue and has closed your account upon speaking with you unfortunately we do need to follow regulations on Organic pick-up charge thank youCustomer Answer
Date: 05/27/2025
I am rejecting this response because:
I would like a final bill with only the organic pick up charge on it. No other taxes or fees. Then I will pay the organic pick up charge only.on previous bills it shows as $14.82 for two months I had no more than 8 months September - April
total of $59.28
Thank you.sincerely
***** ********
Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved into our new home on Friday, April 18th at 10:45 a.m.; the Curbside Waste garbage and recycling bins were there on the curb near the street. At some point, when the bins weren't picked up yet, I went to move them off the curb and realized they were full - from the former owner, NOT us. So I left them on the curb and thought they'd be emptied the following trash pick up week and then removed. They were emptied, but they were not taken away. I don't recall the exact sequence of events, but I have now called them twice (they called and spoke with me after my 2nd call in which they then threatened to charge ME if they weren't empty), and emailed them twice and later had contact on the Nextdoor App with someone named ***** who at first said she worked for them, but then later said she was an "occasional sales **** for them but could help me if I gave her our address. Soon after I received an email from customer service saying the bins would be picked up - I'm not sure if this was from ******* contact with me or from my initial email. Last night (Thursday the 8th) they were STILL not picked up. So I emailed them again and demanded they pick them up. I also messaged them directly on the Nextdoor app and reiterated they needed to be picked up or I would be charging them a storage fee. At any rate, it's been OVER 3 weeks and they still are NOT picked up. We have ACE - we used their bins for our trash and recycling and NEVER once used the Curbside Bins. At this point, I will be contacting a lawyer and charging THEM a $10k storage fee for NOT picking up their bins and leaving them on our property.Business Response
Date: 05/16/2025
Curbside waste has reached out to try and get more information on the property like an address of the property we do apologize and would like to get the matter taken care of ASAP waiting on response thank youInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a home and Curbside is demanding a disconnection fee for retrieving their bins, despite my decision to use a more affordable trash service. I have no contract with them, yet multiple representatives insisted I owe a fee for the previous residents' bins. I will never use Curbside and will urge others to avoid this predatory company, and I of course won't be paying them a single cent. I know I owe them nothing.Business Response
Date: 05/06/2025
Curbside waste does not show this information I see you called and we will be removing carts with no fee please reach out if you need anything else thank youInitial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbwaste never pick up organic waste that I signed up for all the period they were suppose to pick it and they have been charging me for it. I reported it to them but nothing has been done.Business Response
Date: 05/06/2025
Curbside waste is not responsible for Organic pickup in your area Management has reached out please respond so we can go over this and get you any information that we may have to try and assist you with this thank youInitial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use Curbside for Trash and Yardwaste pick up. For yard waste they charged me $279 on April 2nd. Today (4/29) I called to cancel that service and was told I could not and they would not give me a refund. They stated they started picking up yardwaste on the 21st, even though my bins wouldnt have gotten picked up until tomorrow. This has to be a scam.Business Response
Date: 05/06/2025
Curbside waste does have a policy for no refunds for prepaid service please check the back of your invoice Upon looking it looks like you had your yard waste account on autopay we did go ahead and close that account and did transfer funds to your trash account as a courtesy please reach out if you have any other questionsInitial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about Curbside Waste, and the shady business practices they use. Curbside is spiking rates on people using auto billing in hopes no one catches it, or complains then blaming computer error when they get caught and then raise the ******** is given that business set the price of there services and adjust them as they see fit. Unless there is contract with a fixed price like in this case.Curbsides door to door sales offered $25.00 for every 2 months for the 1st year. and 3% price increase after first year of a 2 year contract. Majority of our block singed up.This rate only lasted two billing cycles later or 4/mo. They then billed everyone at $76.00 every 2 months, All the people with auto billing payed $76 until they caught it.I called for them to correct my bill, oops computer error $34 is the new lowest price, I told them it was supposed to only go up 3% after a year, and thats 6 months from now, they didn't care and increased price 100% over 2 years Curbsides method continued this every billing cycle from then on.$78.00 oops computer error $36.00 is the new price. price. Next **** $79.00 oops computer error $45, is all we can do. Next Bill $80. oops computer error $58, is as low as we can go, 2/mo later bill $85 oops computer error $68, is the best price, and so on up to $125 I canceled. Most of our block has canceled service with them due to this this predatory tactic, Myself and a few other neighbors still have orphan trash cans sitting empty on the curb from closed accounts. I called twice and emailed. They claim the driver had no access to pick up. This is another lie. Anyone with ****** maps can clearly see on street view the ****************************************************** along with surrounding neighborhood for that matter, most everyones trash cans are sitting in front of homes unobstructed, Including mine. The way I see it this is Bait and Switch, and a form of theft that is currently affecting 1000's of people ThankyouBusiness Response
Date: 05/01/2025
Curbside waste does apologize that you feel this way we will have management reach out to go over the account with you thank you
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