Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  5450 W 126th St Savage, MN 55378-1248

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to charge me $200 early termination fee when I never signed a contract.

  

  Business Response

  Date: 10/06/2025

  Thank you for bringing this to our attention We do apologize about the confusion and frustration with this matter we will have management look into this and reach out to you Thank you 

  Customer Answer

  Date: 10/07/2025

   I am rejecting this response because it does not provide any response on why they will do to satisfy the issue other than call me back.  I can respond when I understand more what the resolution will be and if they will provide the signed contract or not.
  
  
  

  

  Business Response

  Date: 10/16/2025

  Curbside waste has spoken to the customer and cleared up the confusion on this matter and would love to do business in the future Thank you

  Customer Answer

  Date: 10/16/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As other complaints state, this company does door to door sales with high pressure, and then claims the quote they provided was a service contact that cannot be cancelled. After a year of spotty trash collection, they doubled our price and claimed our 'contract' had an intro rate, and that we would not be able to cancel. The *** I spoke to claimed a manager would call, which I am still waiting for. They have been unable to provide the 'contract' that we allegedly signed.

  

  Business Response

  Date: 10/06/2025

  Curbside waste is sorry to hear of this and will reach out to you to discuss the matter Thank you 

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young lady came to our door and sweet talked us into switching from our current service at Dicks Sanitation to their service and they were giving us great rates and a great deal. Delivered our cans way ahead of time. Provided us our first service...then missed the next pickup. When I called they claimed someone came that morning. Nobody ever came. They scheduled a separate pickup. The following week they came and then didn't come again after that. Sitting with garbage for weeks now. REGRET switching over. Call to try and talk to someone and I am caller #**. Does not surprise me. Cancelling my service today.

  

  Business Response

  Date: 09/26/2025

  Curbside waste does apologize about the issues with pickup and the rocky start This is not the way we want to start service and will have management reach out to go over the issues and get the issue fixed thank you 

  Customer Answer

  Date: 09/29/2025

   I am rejecting this response because: I had reached out before this issue and both times was lied to about my pickup being made. Also, both times, neither party seemed to care or seem empathetic to the fact that they had not done their job and tried to tell me that I needed to pay them $200 to cancel a service that I barely had. They only picked up half the time leaving us with piled up garbage for 2 weeks. I want full cancellation with no fees and I also want the $50 fee that I had to pay to my previous garbage to cancel with them to switch to Curbside that Curbside said they would pay and did not. Plus the $35 I had to pay to get my old service back. 
  
  
  

  

  Business Response

  Date: 09/30/2025

  Thank you for the response Management has reached out and upon looking into this you are not the owner of this account, but I do see that there is an account at the address that you have provided and upon looking in to details this is a signed contract with a Cancel Fee Unfortunately we will not be paying for no transfer of service and also we do need to speak to the owner of the account to go over the cancel and cart fees Also if we are trying to work on the cancel fee we do need a response I will personally reach out again as I have had no response  Thank you 

  Customer Answer

  Date: 09/30/2025

   I am rejecting this response because:
  I am the owner of the account. So not sure who you think youre talking to. I signed up and I received a bill. IN MY NAME. 

  I will not be paying you a ***** now or ever. And I am working with a group of neighbors who are helping me make this very public  

  
  

  

  Business Response

  Date: 10/06/2025

  Curbside waste has left several messages to the number on file and will reach again to try and get things figured out Thank you 

  Customer Answer

  Date: 10/07/2025

   I am rejecting this response because: This is absolutely not true. Curbside claims that my name is not the name on the account, YET they just sent me a bill less than a week ago. Not to mention, I am the ONLY name on any accounts at the property. I have 5 individuals who have not hopped on board with the same issue. Curbside went around our neighborhood begging for us to switch garbage service. Sadly, we all did. And we all had the same issue. They picked up once and didn't pick up the second time. 3 of us had overflowing garbage because we had to wait for someone to come out and remove it. The first time it happened, they lied and said it was picked up. Even gave a day and time that the driver did so. This was a lie. My husband is home all day and we can see all activity on the street. They never came. Sent a driver 3 days later. Next service was picked up. The service after that was NOT picked up. Called again. Lied to and told they were there. Then admitted they were not. This time they didnt send anyone out to get the garbage picked up. When I called the young man almost seemed like he thought it was funny! Nobody wants a service that only performs 50% of the time. Because of this I have cancelled my service with Curbside and gone back to my original garbage hauler. Curbside thinks I am going to pay them $200.00 to cancel my service and that is insane. I am not paying a ***** for a service I only got 50% of the time. And everyone I talked to has told me about their bad experiences as well. The only resolution I will accept is to be 100% done with them and $0.00 owed. This is your scam. Deliver cans, work 50% of the time and when you upset people, force them to pay you $200 to leave. Not happening. I'm done with this service and I am not paying you anything. And I will take this to channel 5 if you keep harassing me for money. 
  
  
  

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door solicitor came to my home representing Curbside Waste in early August. He told me the price for waste removal which was attractive, he also stated that I would NOT be charged for yard waste for this year since I already paid my other service provider. He also stated the cost for yard waste removal would be $200. I agreed and signed the paper he had assuming it read the same as what he told me. My bad I did NOT receive a copy of that contract at the time. I was billed $99 for yard waste removal for this year. I called the company 4 times to try to get resolution. They sent me a copy of the contract that did not match what he told me. The first 3 times I called I was told it would be reviewed & someone would call me back. Nobody did. The last time I called I was told that it would be put on the action list for the Manager to review & I would get a call in 2-3 days. That was two weeks ago.

  

  Business Response

  Date: 09/26/2025

  Thank you for reaching out we do apologize about the confusion and frustration with this matter we will have management reach out to get this taken care of thank you 

   

  Customer Answer

  Date: 10/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Company contacted me and issued credit for the $99 yard waste invoice.

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have my credit card number on file for automatic payment. I told her to take it off the file and I am afraid they are going to charge me.

  

  Business Response

  Date: 09/26/2025

  Thank you for reaching out and we will have someone from management reach out to you but just to confirm yes this information is true if you have a contract and there is a $200.00 cancel fee then yes you can cancel and will be billed that fee Also if we delivered trash carts and now you want them removed again there is a FEE it does cost the company to deliver and remove carts and upon looking into this account it looks like yes you did sign up with a sale *** and this is all correct information again we will reach out to go over this thank you 

  Customer Answer

  Date: 09/29/2025

   Better Business Bureau:
  
  

  The case of ******** has been resolved

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had door to door sales person misleading by total cost of service. We cancelled the service immediately. After cancellation problems picking up the containers. I have called numerous times and everytime the answer was they will be out today. We have a city ordinance that containers cannot be left at the end of the driveway empty. Very unreliable company.

  

  Business Response

  Date: 09/24/2025

  Thank you for reaching out I do see this account is closed with a zero balance and carts were removed thank you 

• Initial Complaint

  Date:09/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started when we got "sold" a service from a door to door salesman that came multiple times a week. Ended up agreeing to the service on the spot, and that was where the mistake was. I did more research, online and from a former employee of a different waste company that said they had shady practices, and that he would recommend just sticking with our current company, even though it is at a much higher price rate. I tried contacting them via the "contact us" form they have on their website to cancel. I never received a response as they "never got anything" on their end. Regardless, I got a bill via email for the first month. I emailed back and said due to customer service, I wanted to cancel, and that I tried contacting them previously but got no response. In their contract, it says there will be a $50.00 cancelation fee if the service was canceled due to price shopping. It wasn't, it was due to customer service reviews and my own personal experiences. Reporting to BBB was one of my last options after getting threatened that this will be reported to collections if I didn't pay the cancelation fee. It must also be noted that these bins were never used at all, as I tried contacting them prior to them placing the bins at my house, and got no response.

  

  Business Response

  Date: 09/18/2025

  Thank you for bringing this to our attention and upon looking into this matter yes it does look like carts were delivered and need to be removed also a signed contract with details on requirements of canceling we will have management reach out to you to discuss this with you Thank you 

• Initial Complaint

  Date:09/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pricing practices are unfair.There was not a promotional rate for one year. I have my copy of the sales form and the contract. There was a 6 month promotional rate (free), and then $25 per month thereafter.There was a 1 year price lock. And I expected a minimal price adjustment. Bit my cost was doubled.Deceptive pricing practices:- 0$ for 6 months (promo)- $25 per month thereafter (1 year price lock)- Increased to $50 per month as soon as the price lock expired. - Then offer me $30 per month because I called concerned about the increase. -$200 cancellation fee if cancelled within 2 year contract period. - These are deceptive pricing processes and I can longer in good faith continue a business relationship with this company. Therefore I am asking for my $200 cancellation fee to be returned to me.

  

  Business Response

  Date: 09/09/2025

  Thank you for reaching out MANAGMENT has reached out to you and waiting for a return call so we can go over your account upon looking into this matter no cancel fee has been paid nor added to the account at this time we look forward to speaking with you when you are available thank you 

• Initial Complaint

  Date:08/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door solicitor for curbside sold us on switching waste contractors. Curbside delivered bins months before current provider contract was up so we had bins removed and communicated the correct change over date. Curbside bins were never delivered and so we stayed with current waste company. Although Curbside has never provided waste pick up they have been sending bills. I have contacted them by phone and mail explaining we don't owe anything because they have never provided any service.

  

  Business Response

  Date: 08/26/2025

  Thank you for reaching out to curbside waste we do appreciate you bringing this to our attention and apologize about the matter someone from upper management will reach out and get this handled thank you

  Customer Answer

  Date: 08/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Satisfactory resolution will require prompt credit on erroneous invoice which should be mailed as proof the matter has been handled by upper management.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** stopped by and said they would email me a QUOTE. Instead I was emailed a service agreement stating service would start on 9/1 with service fees. I did not authorize starting this service. I only authorized a quote. I do not want this service and am not paying for it.

  

  Business Response

  Date: 08/07/2025

  Curbside waste does apologize about the confusion on this account I do see this account has been closed and management has reached out to confirm this thank you 

  Customer Answer

  Date: 08/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.