Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  5450 W 126th St Savage, MN 55378-1248

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home on April 14, 2023 and contracted with a different waste removal company. We requested the 3 Curbside cans be removed as soon as possible and have left them at the curb for the past two weeks. We have called 2 or 3 times and have waited on hold for minimally 20 minutes each time and are told that they are busy and will get them "next week". Next week has come and gone and the cans are still here. They are in the way of our cans that we have contracted for and we do not understand why it is taking so long for these 3 other cans to be removed. Our complaints fall on deaf ears. After this experience, and reading some of the other reviews, we are very relieved that we did not contract with this company. Furthermore, should anyone ask our recommendation for a trash removal service, you can be assured that Curbside NOT be recommended, but will be strongly discouraged.

  

  Business Response

  Date: 05/03/2023

  Sorry about the issue. We just removed the carts today.

  Customer Answer

  Date: 05/03/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The cans are finally gone, thus concluding our business with Curbside.  However, we are very displeased with Curbside's response time, and overall customer service.  Almost immediately after submitting this complaint on Friday, April 28, I received a call from Curbside assuring me that they would pick up the cans that same day (April 28).  They did NOT pick up the cans until today, May 3.  Why go to the trouble of calling and lying to us?  Needless to say, they will not be getting positive reviews from us.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with Curbside about 6 months ago, I have to call every week to remind them to pick up my trash......They say they will fix this but nothing happens.

  

  Business Response

  Date: 04/19/2023

  We will have someone call you from our office today.

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the date of this transaction is 4-1-2022. I received an offer from Curbside Waste for garbage removal and recycling (Please review the Curbside document I have included along with their bi-monthly billing receipts).The offer states a 2 year pricing, flat rate, with no price increases. They over charged me for the first year of service. My agreement was for $13.00 for garbage removal. and $7.00 for recycling every month ($20.00/month total). On the receipts you can see where I was overcharged and they did admit the mistake. Curbside is now saying the price lock was only good for 1 year, not the 2 years as their ad said, and they want to raise my rate. I would like help getting credit for the first year 0ver payment ($16.93), and get my rate back to $20.00 a month like their ad states.My Customer number is: ********* 2

  

  Business Response

  Date: 04/18/2023

  Someone from our office is calling you today. Sorry for the issue.

  Thanks

  Curbside Waste

  Customer Answer

  Date: 04/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled Curbside Waste on 3/30/23 and was informed I was under contract. I was canvassed door to door and was never told of a contact. No other trash companies in my area have contracts so this is not normal business practice which one should assume without being told. This was shady salesmanship and I do not want to pay the 200 dollar ETF. I have spent hours trying to get ahold of a manager and was promised a manager callback which has not happened. Deceitful business practices.

  

  Business Response

  Date: 04/07/2023

  We will have someone call from our office now- and fix this. Thanks

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very frustrated with this company. I signed up for it to your contract. They have not picked up my trash since last summer. Which is just fine cuz I went with another company. But they refused to come and pick up garbage cans. Then they took out a 80 some dollars for February's February March pick up. Which I was no longer under contract. I just want to come get the cans and they keep blowing me off telling me they'll be there on Wednesday on Wednesday on Wednesday. How many Wednesdays?.

  

  Business Response

  Date: 03/16/2023

  Both carts removed today. We normally leave the carts at the house when someone moves out - in hopes the new residents signs up for service. Clearly no move out was done, and someone just said that to get out of a service agreement. Thanks

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended because of very late payments. I have begun to repay my debt but have been informed that even though my account is suspended I will continue to be charged even though I will not be recieving garbage service at the rate of $102 monthly

  

  Business Response

  Date: 03/10/2023

  We will have someone call you from the office to explain your invoice. But you monthly bill is ***** a month not ****** a month. And we bill every two months. Again someone is calling you from our office now

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Curbside through a 3rd party for trash service starting in Feb. I received a **************** Agreement in the mail for the contract. It's now been 3 weeks and we haven't received a bin yet nor had trash picked up. I checked repeatedly with the 3rd party service and they assured me multiple times that the contract went through and that my bin would be delivered shortly. I called Curbside today and they said they did not have an active account for me and that I'd have to wait until a manager came in next week who could check the status of my contract. That would make it a full month without pickup, meanwhile my trash has been piling up. I would like Curbside to deliver a bin and honor the contract.

  

  Business Response

  Date: 02/23/2023

  We will get you a cart today.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Curbside three different times and emailed once to have them cancel our services. On the third call they finally agreed to cancel our services and told them that we have a balance we need to pay off. We have auto pay set up and they take out the money 2 months before services are rendered.

  

  Business Response

  Date: 02/23/2023

  We will have someone contact you today.

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just this past Friday Jan. 20, 2023 my garbage trash didnt get picked up. I called on Monday Jan 23 asking about why it had not been. I was told that I had an overdue balance of like $500 and had not paid since Oct 2021. I had signed up for autopay and was never aware of my **** card being expired as this issue would have never happened. I explained that I never once got an email, phone call, or billing statement letting me know this issue. I have talked to two customer service reps and then asked to talk to someone higher up. This person left a voice mail for me today stating that Id have to still pay 417 and would remove 2 late fee charges to unlock my account. Im appalled that your company would not contact customers when cards on autopay dont go through like every other business. Im requesting that my bill be cleared and the late fees as well to continue business with you. Id be gladly able to give my new card number for future service. I think this should not happen to other customers and have them expect to pay in full once their accounts get this large.

  

  Business Response

  Date: 01/24/2023

  We will have someone call you from our office. Thanks ****

  Customer Answer

  Date: 01/26/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was completed and resolved from Curbside on Jan. 26. 2023. 
  thabk you so much for your help! 
  

  ************************;

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my contract with Curbside Waste in the fall of last year. I made sure to ask if I would continue to be on autopay and verified my bank info with the customer service agent helping me. When my next bill came due it was not taken out by autopay. I called and paid by phone, re-established autopay and verified my bank info. Again, when the bill came due it was not taken out. I called again and repeat the steps. Somemtimes my wait time exceeds *********************************** sometimes I get an answering machine which no one returns calls from. This has gone on and on wasting a lot of time both for myself and the customer service agents I work with each time. Each time I'm told they fix it and each time it is not working. I have been unable to find anyone willing to look into it further or let me talk to a manager. Paying by phone each time they don't fix autopay is not an acceptable solution. I finally tried sending an email and let the company know if no one responded I would have to file a complaint with the better business bureau. No one has responded. So that is what I'm doing today. I'm done wasting my time and done being given the run around and tired of chasing them to pay them.

  

  Business Response

  Date: 01/18/2023

  I will have the office manager call you.

  Customer Answer

  Date: 01/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A supervisor, *******, did call me and helped to resolve the issue I've been trying to straighten out for months.  She also gave me her direct email in case I don't see the same result in the next billing cycle.  This has been a great help and a good solve.  Thank you.