Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are multiple issues.1) Earlier this year we witnessed their garbage truck pick up a garbage bin (not ours), move forward a few feet, pick up the yard waste bin and dumped it into the same truck. It is my understanding that this is against the law MN Statute 115A.931, but we don't have any video evidence, so we just decided to cancel our service with them.2) We contacted them via phone to cancel our service, but with extensive hold times, I sent an e-mail instead. On May 31, I notified them of our intent to cancel service at the end of our billing cycle (June 30). The next day they responded, asking why. I tried to call again, but because of long hold times, I settled for another e-mail, on June 3rd, I explained the yard waste issue, the poor customer service of not being able to get a hold of them on the phone and asked that they verify the cancellation of our service. No response. On June 10th after trying to call again and with long wait times, I wrote another e-mail asking how/when they would pick up the bins and to clarify outstanding balances. No response. July 25 I wrote them AGAIN. At this point I was deployed and was not able to call. I informed them that we had been setting our bins out to be picked up and they weren't picked up. I asked when they would be picked up. Also, I logged into my account and saw that they had billed me for July/August. Finally on July 28th they contacted me and let me know that there would be an early cancellation fee, and they asked again why I was cancelling. This should have been pointed out as part of their June 1st response, so it could have been resolved before I deployed. 3) This spring, we didn't ask for yard waste service, we didn't pay for yard waste service, and we didn't get yard waste service, but they are expecting us to pay for yard waste service. To add insult to injury, their potentially illegal collection of yard waste is the reason we were trying to cancel in the first place.

  

  Business Response

  Date: 09/29/2022

  Hi ****- We have you canceled out the system now. We are removing the carts today. We will credit your account to a zero balance. Sorry about our phone issues in the past those have been corrected this month our wait times are under 5 minutes. And we do send a yard waste truck to Roseville 5 days a week. Thanks

  Customer Answer

  Date: 10/03/2022

   I am rejecting this response because:  Despite the response from the business, as of 10/3/2022 the bins have not been picked up and our account online still shows a balance of $101.15 for trash collection and #***.58 for yard waste.  If there is any confusion, the address is *************************************************************** **.  The bins have been out every day since we received the response.  The trash account number is ********, and the yard ********************** account number is *********.  
  
  
  

  

  Business Response

  Date: 10/04/2022

  Last week was the last week for service. Carts are scheduled to be removed today 10/4/2022. And the carts are removed now. The balance remains on the account rather you pay it or not.  

   

  Thanks,