Reviews
This profile includes reviews for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 422 Customer Reviews
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Review fromMary B
Date: 04/12/2024
5 starsI had questions about my yardwaste service and Roxy was so helpful and pleasant getting it straightened out! Its often a wait to talk to someone, but having a nice person to talk to makes it a lot better!Review fromCarolyn K
Date: 04/09/2024
5 stars******* was AMAZING! Life would be so much better if every customer service person were like her! She's a keeper and deserves a raise :-)Review fromJoseph K
Date: 04/09/2024
5 starsI have had Curbside for both trash pickup and yard waste pickup for several years. Their pickup service has been very reliable and their customer service has been very helpful. ***** handled a billing issue for me recently and I was happy with how she handled it. I will continue to use Curbside for trash and yard waste pickup.Review fromInna T
Date: 04/09/2024
5 starsRepresentative **** is Always Helpful and Awesome -Thank you for the **************Review fromCheryl M
Date: 04/06/2024
1 starI changed garbage companies and after 2 phone calls and 1 email (no response) they have yet come to pick up the yard waste and garbage containers. I was told 4/1 twice and they are still at the end of my driveway. Poor customer service and very long wait times when calling. My neighbor is also having the same experience.Review fromDanny P
Date: 04/04/2024
5 starsI have been a long time loyal customer and Theresa ******** provided me with exceptional customer service. She was able to answer my questions and empathized about certain concerns of mine she was able to resolve my issues in a very fast and professional manner. I would highly recommend giving curbside waste a try for your disposal needs.Review fromKristin K
Date: 03/21/2024
1 starI was going to go with curbside waste for my new garbage service because I was quoted by Mitch there 12 a month for 1 year and first three months free. When I went to set the date for my new can to come the lady told me a different price and wouldn’t honor what Mitch said. She was very rude and said she was the manager there. Two weeks after saying I wasn’t going with there service I pull out of my driveway to find a yard waste bin and garbage bin at the end of my driveway. I have emailed the company twice and left a voicemail for them to pick up there can with no communication. Very bad customer service. Would not recommended them for garbage service.
Curbside Waste, Inc.
Date: 03/27/2024
******* - Thanks for letting us know about your experience. I will go over it with ***** and our CSR supervisor and get the can pickup. Sorry for the issue.Best,****Review fromTy B
Date: 03/20/2024
1 starThis company is fraudulent! My bill was increased for a service I was never offered and when inquired was told I would have to wait 2-3 weeks for a bin for something I already was charged for, I then asked to cancel my service and was then told I was under contract however my 2 year contract that I signed was up last year, they claimed the contract was auto renewed but I never agreed to this or was informed. They then threatened me with a 200$ cancellation fee, this practice seems fraudulent and predatory. Ultimately my contract was cancelled without fee because I refused to be strong armed into a fraudulent contract.Curbside Waste, Inc.
Date: 03/27/2024
Ty,Good morning - Promotional rates are good for one year, after that regular standard rates apply. I do not know why you would have to wait 2-3 weeks for a bin unless that was stated during the interaction. We have 2 full time can deliver drivers each day, we can deliver within ***** hours. We did cancel your contract without a fee that you agreed to when the contact was signed in good faith. Have a great day, good luck with your new provider.Best ****Review fromTom F
Date: 03/18/2024
5 starsTeresa helped with all problems I was having , you’re lucky to have her as an employee!Curbside Waste, Inc.
Date: 03/19/2024
Thank you for the review. ******* is great we will pass along the message to her,Curbside Waste, Inc.
Date: 03/27/2024
Thanks for the kind words - I will make sure she knows..Best ****Review fromM. B.
Date: 03/14/2024
2 starsWe have been a Curbside customer for many years, and they have done a good job for the most part. We recently downsized our garbage can, and after several weeks of waiting for the new, smaller can, it was delivered. Unfortunately, they did not take the larger can at that time, and each week, we put the unused can out for pickup. We have spent the past 3 weeks requesting (many phone calls and emails) that they pick up the larger can. Each time we communicate with Curbside we are told that it will be taken care of, but it never happens. We are now considering canceling our service just to see if that is a way to get them to pick up the can(s).
And for what it's worth, sitting on hold listening to the constantly repeating message for 30 minutes each time we call and are put into the queue to speak to a customer service representative is mind-numbing.Curbside Waste, Inc.
Date: 03/18/2024
We will have someone call you.M. B.
Date: 03/28/2024
The Curbside customer service team was very helpful, and I appreciate their follow-up and help in resolving the issue. I would suggest getting a call-back system so customers can be called back instead of having to wait on hold. In the end, they resolved the issue, and based on their past performance, we will continue to be customers.
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