Complaints
This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 212 total complaints in the last 3 years.
- 82 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Curbside Waste the middle of August, 2024. I scheduled new service for garbage and yard waste beginning September 6, 2024. I paid the first bill of $52.00 for **************** and I also paid $75.00 on a credit card for yard waste pickup through the end of the fall season. I was told my 2 bins would be delivered on August 31st. They were not! They were not delivered on Sept. 1st or 2nd. On Tuesday, Sept 3rd, I called to complain and was told the bins would be delivered that day. They were not! On Wednesday, Sept. 4th, I called again to complain. I was promised they would be delivered that day. They were not! I called on Thursday, Sept. 5th and was insistent that I needed the bins immediately because my garbage day is Friday and I need to get my garbage out. ****, told me that she could only get them out within 24 - ****************************************************************** garbage bags. The bins did not arrive Friday, Saturday, Sunday, or even Monday, September 9th. I am done. I do not want to do business with such a lousy, lying company. I want my account canceled and my $52 and $75 garbage and yard waste fees refunded to me no later than the 15th of September. I did not sign any contract with this company and they never advised me of any type of rules or penalties related to canceling service.Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have paid ****** to curbside waste they are saying payment has not been received. We have provided proof of payment from Bill pay with our bank and they will not pick up our trash still. I have asked to speak to a manager and the *** told me there was none. I'm not going to pay them again we have done everything they have asked and they keep saying they will escalate it. They have cashed our checks and not provided their service that is theft. I don't know how else to prove that we have paid especially since the proof is coming from my us bank account. Terrible customer service they are not willing to check email or maybe they do not know how I'm not sure but I need my trash picked up it is crucial. Don't know what else to do the company will not listen or does not care I'm not sure which.
Business Response
Date: 09/11/2024
Curbside waste will have management reach out ****! WE do apologize about this situation and will get this taken care of thank youInitial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for grass clipping service through November and they stopped picking up my grass clippings 3 weeks ago and they told me because I cancelled garbage service with them, that they do not have to fulfill there contract. The grass clippings is a separate contract that had to be paid in full in the Spring- which I did. They are refusing to refund my money and also not picking up my grass clippings. I want my refund and I want nothing else to do with this horrible, deceitful company!!Business Response
Date: 09/11/2024
CURBSIDE WASTE policy is you must have a trash account in order to have yard waste service this policy we have no problem opening your account back up if like please reach out if want thank youCustomer Answer
Date: 09/19/2024
I am rejecting this response because: Nothing has been resolved on our account. A "manager" finally called me back and she was going to talk to her Manager regarding a refund for our payment on the contract that they are not fulfilling. Again, I have not heard back from her like she had said she would call me back. We still have the grass clippings and can for them. We have paid for a service/contract and they are not giving our money back nor picking up the can.Business Response
Date: 09/24/2024
Curbside waste management has been in contact with customer and has been working on the matter thanksCustomer Answer
Date: 09/30/2024
I am rejecting this response because: Two different managers called me and told me that once they speak with their manager, they will call me back. I have never heard back, and I am still owed a refund for contracted service that they did not provide.Initial Complaint
Date:09/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple failed pick *** than promise to come in 1-2 days its been 2 weeks.When i try and cancel my service I get hung up on by their staff and calling is the only way to cancelInitial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We started with Curbside as our garbage hauler in June 2024. Our garbage has been missed more times than it's been picked up. When we call to complain, it's a call center with people that barely speak English. They tell you the same thing every time,"ok they'll be there soon to pick it up." This is a lie. Our garbage was to be picked up Tuesday, it's now Friday and our garbage hasn't been picked up. We called numerous times and I sent a couple emails...No Response! This is not a way to run a business or keep customers. We're very disgusted with **********************.Business Response
Date: 09/11/2024
Curbside waste will have management reach out asap we do apologize about this and will get this taken care of thank youInitial Complaint
Date:09/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was reached by curbside sales team to sign up for new service and I did. But my service did not start on time and I had to do multiple follow *** to get it started. Now, I paid for my annual yard waste service but my house is being skipped in the last 2 weeks. When I call, they either say driver is route or keep me waiting for ***** mins then redirect the call to voice mail. I just want them to pick up trash on time and respond promptlyBusiness Response
Date: 09/11/2024
Curbside waste will have management reach out ASAP we do apologize about the issue and will get this taken care of Thank youCustomer Answer
Date: 09/16/2024
I am rejecting this response because:
I called carb side 4-5 times again. They also called me after seeing this complaint. Every time I hear that they have informed dispatch team and tagged my house in GPS. The yard waste should be picked up in ***** hrs. Keep it outside but so far its not picked. I am not sure when the city is going to impose fine for keeping garbage out for so longBusiness Response
Date: 09/24/2024
curbside waste has spoken to the customer it looks like the issue has been taken care of thank youCustomer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was promised a locked in rate for 2 years on our bill but after only 1 bill the rate has doubled. When I try to call I am put into a que to wait to talk to a representative, after over 20 minutes of waiting it says you are next in line and then immediately goes to voicemail so there is no way to talk to anyone.Business Response
Date: 09/11/2024
Curbside waste does apologize about the situation and will have management reach out ASAP Thank youInitial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email signing up for a contract will start September 1st. The email was sent by ******* Aug 28th. We are to get our trash cans dropped off before September 6th pickup and WE HAVE NOT seen any trashcans. Call the site number for residential, on has voice mail and no one answers back. WE NEED TRASH CANs by Septermber 5th for 6th pickup as noted by ****** on the phone and email already been executed.Business Response
Date: 09/11/2024
Curbside waste does apologize about the situation I do see carts were delivered we will have management reach out to make sure everything is taken care of thank youCustomer Answer
Date: 09/20/2024
I am rejecting this response due to couple reason:
The initial complaint was no trash cans for first pick up. Had to use my neightbors trash can to dispose of first week of garbage.. After a week delay of the trash cans, the garbage was not picked for the next two weeks in a row Septerber 12 & 19. On the 19th , I have called to cancelled my service and should have email for followup of cancellation. Have not received any email. I want an refund of the initial $52.00 & trash bins picked up and I WILL not be changed any cancellation fees.
Business Response
Date: 09/24/2024
Curbside waste has spoken to the customer and is working on getting the issue resolved thanksInitial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
/After having the service for 5 months, I called to cancel 8/30/24. The *** on the phone continued talking over me, I asked her to let me finish and cancel service to set up pick up of cans. She refused to set appointment, she insisted I need to pay 200 fee and would not cancel and said would continue to bill until I pay the $200-cancellation fee. *** stated on phone she could not provide me the contract with verification of a fee, I said i still want it cancelled, she aging became rude I stated I'm not being rude to you, stop talking over me and take turns- I requested to speak with a manager and she kept interrupting me until I demanded to speak with a supervisor when then she hung up on me. I tried calling again- another *** I asked for a supervisor, she kept me on hold for 15 min. I then sent an email again requesting end service and set up pick up.After being treated like this, ********** stopped as requested via phone and email as of 08/30/24 and I am not paying a 200$ fee. If the fee is for pick up cost- I will bring the bins in myself.Business Response
Date: 09/03/2024
Curbside waste does apologize about the issue here I do see customer is in contract for 2 years they should have this on their contract they have I will have management reach out to them thanksCustomer Answer
Date: 09/03/2024
I am rejecting this response because:
Your Curbside Waste Invoice for Account ********* 2
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MK
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To:****************************************
Tue 9/3/2024 9:42 AM
Per our conversation ( ******* ) , with having service for 5 months I requested a pickup date of bins, you stated a work order can take 7 days to pick up bins- I'm requesting confirmation of that pickup date - as clearly we were unable to hold a conversation in a civil tone. As you stated 'Im no longer a customer- again why should that change how you talk to someone and what response do you think that would bring?
Based on your response to what the $200 fee is for your 3rd party contract- by me cancelling service at lower rate- it saves you money. Your statement was a contradiction.
I will pay balance in full (LESS THE $200.00 CXL FEE) as you also stated you " IF I can ASK WHY to try to waive it"
Tells me it's a fee that is waivable. I am definitely unsatisfied with our service, lack of communication, rude customer service, there for no longer a customer.
Again, the initial phone call with your *** on the 30th, you should have pulled the call and done that before asking me to re explain instead of the frustration of the call.
Sincerely with regards to this being a coaching moment in public relations.
Only contact my mail- DO NOT CALL ME, please send the email for bin pick up date as I requested.
*****************Business Response
Date: 09/11/2024
Curbside waste has removed the carts and closed account we do apologize about the way you feel we will not be calling this customer calls were pulled and this is not expectable thank youCustomer Answer
Date: 09/11/2024
I am rejecting this response because:
No response to the 200$ fee being removed in my final payment as I stated in email.
I pulled statement, $200 fee thats $222.50as I stated I will submit payment for that amount-200 fee
total of $22.50 as paid in full
will be included in memo.
Initial Complaint
Date:08/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside Waste and I agreed to a bi-weekly price for there services via a written agreement. Curbside waste send me an invoice for an amount greater than the agreed upon price, breaching the agreement, before they had ever even supplied their service. When I called to have them take back their bins i was told they will charge me $200 because I wanted to cancel the agreement that they had already voided. Classic bait and switch. Resolution of this will require no charges to me and the prompt removal of their garbage bins.Business Response
Date: 09/03/2024
curbside waste does apologize about the issue with this situation we have closed account with no fees and reached out waiting response thank youCustomer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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