Complaints
This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 215 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside waste has not picked up our trash for 2 weeks consecutively. When we called to discuss, the agent apologized but said they couldn't do anything about it but would have someone call us back. We did not receive any call back. This week again, trash has not been picked up but the driver came by and continued driving. Our bill is fully paid. I called customer service and after being on hold for 18 minutes was forced to just leave a message. We need our 2 weeks of trash picked up and service to continue according to our contract.
Business Response
Date: 11/20/2024
Curbside waste does apologize about the situation and would like to speak with you we have tried to reach out and will again thanksInitial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unethical business, won't return paid money for a service that wasn't even attempted. Dodging calls never calling returning calls or offering a solutionBusiness Response
Date: 11/13/2024
Curbside Waste does apologize about the miscommunication and will have management call youInitial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A balance of $214.99 was paid upfront to Curbside Waste for weekly yard waste services in 2024. On 10/24/2024, service was not provided. After many historical issues of not receiving service, the decision was made to cancel account effective on 11/01/2024 with a reconciled pickup within 2 business days of 10/24/2024 and final pickup occurring on 10/31/2024. Cans were arranged to be removed after account cancellation on 11/01/2024. Reconciliation pickup, and final pickup on 10/31/2024 did not occur. Curbside waste refused to send a driver on 10/31/2024 to pickup missed yard waste, claiming the account was already canceled, despite confirming cancellation was not effective until 11/01/2024. 20 bags and 2 cans worth of yard waste across 2 weeks of service must now be dealt with by the homeowner, despite payment for services not rendered. Homeowner went to business identified headquarter location (*******************************************) to find the building vacant and fenced off. Video evidence of lack of service is retained by homeowner, but file type is not supported.Business Response
Date: 11/01/2024
Curbside waste does apologize about this matter we have reached out to customer and have taken care of this thank youInitial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted Curbside Waste to pick up yard waste. I had them as my trash hauler, but I cancelled that in July, 2024 because they kept raising the price. On October 2, their yard waste driver stopped and told me that I was no longer on their map, and not eligible for pick-up. The yard waste contract is on a separate account and must be paid on April 1 for THE ENTIRE SEASON. Even though it is a separate truck and a separate cart, and their truck drives past here every Wednesday, they refuse to pick up. I called them and reached a bellegerent someone with no power to help and who appeared to be in some offshore call center. She claimed that because I cancelled the trash pick-up, I was no longer eligible for the yard waste service I had paid in advance for. This service is supposed to run until late November. Charging for a service and then not performing it just seems like theft.Business Response
Date: 10/29/2024
Curbside waste does have a policy that a customer must have a trash account to have a yard waste account there are many reasons why and we do apologize there is no way around that but we will have management give you a call to discuss this thanksCustomer Answer
Date: 10/30/2024
I am rejecting this response because:
They claimed that someone from management was going to call, but they have not. In any case, they made it clear in their written response that they weren't interested in making this right. They said "that a customer must have a trash account to have a yard waste account there are many reasons why and we do apologize there is no way around that." I cancelled the trash account because they kept raising the price. They are saying that there are "many reasons" without listing a single one. I can't imagine what they would be. Their truck drives past here every Wednesday. It's a separate truck from the waste hauler, a separate cart, and a separate ACCOUNT, which has already been paid in full for the year. But they made "a rule" that allows them to defraud their customers. This isn't ethical or even legal. Failing to provide a service that has been paid for is fraud, plain and simple. They have been stalling for a month - they failed to pick up again today (Wednesday).Business Response
Date: 11/01/2024
Curbside waste has spoken to customer and this is resolved thank youInitial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has been improperly billing for garbage pickup but not picking up garbage. Repeatedly hangs up on calls to company even when trying to make a bill payment. Have been told repeatedly a manager or supervisor will call back to correct account and no call received. Just contacted Curbside again today and was hung up on. Not acceptable. I have two weeks of garbage needing to be picked up!Business Response
Date: 10/29/2024
Curbside waste has spoken to customer and has taken care of the issue thank you
Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company left a message on my voicemail stating that I owed money for garbage service. Every time I called, I was either put on hold or informed that someone was not able to talk to me at this time. Once I did connect with someone, they told me I owed ***** from an unpaid bill in 2020. I asked for a paper copy, and was told that they could only send the copy to an email. I said ok - send to my email, and she then wanted to know what my email was. When I told her I didn't think I owed her anything, and they should have had my email, she then said she could mail me something. When I asked why it was from 2020, she had no good answer but told me there would be an explanation coming in the mail., something seems very fishy. ************ is the number that was called for this.Business Response
Date: 10/28/2024
Curbside waste will have management call you today to get this taken care of ASAP We do apologize about this matter thanksCustomer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:10/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Overcharged for services for several months in a row. Have been working via email and phone calls for over 6 months trying to get resolution and refund for overcharges.Starting in August of last year, I began receiving an additional charge of $56.99 every two months, over and above my collection charge of $120.88. I emailed several levels of customer service and attached the overage charges from my Discover bills for each of these months. I am looking to be refunded these service fees that total $341.94.Business Response
Date: 10/28/2024
Curbside waste does apologize about this matter and will have management reach out today to go over this situation thanksCustomer Answer
Date: 11/01/2024
I am rejecting this response because: As of 11/1 there has been no communication.
******** ******
Business Response
Date: 11/12/2024
Curbside waste has reached out to the customer and is working with them
Initial Complaint
Date:10/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door knocker came to my door and we discussed possibly switching to curbside. I mentioned I wanted to talk to my current company a month later I received a curbside dumpster bin near my garage. I never allowed anyone on my property and I called to cancel any services. I left a voicemail explaining that I wanted to cancel service yet they are still insisting that I pay a $240 cancellation fee. This is extremely unethical and an absolute scam.I want the dumpster bin removed from my house and my service canceled. If this was handled better, I may have considered their services and the future future, but I will no longer ever consider using their services.Business Response
Date: 10/18/2024
Curbside waste does apologize about the miscommunication and has spoke to the customer and resolved this issue thank youCustomer Answer
Date: 10/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22433654, and find that this resolution is satisfactory to me.Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside waste not picking up trash and recycling on scheduled pickup days. They offer no explanation or resolution and lie when they say they will pick up by the end of the dayBusiness Response
Date: 10/08/2024
Curbside waste does apologize about this and will have management reach out ASAP to make sure this is taken care of thank youInitial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Original date July 31st. Pd $17.00 for yard waste bin for rest of this yr and next. I agreed upon a 96-gallon garbage can along with 95-gallon yard waste bin. I agreed to pay $17.00 per month a total of $34.00 every 2 months that included taxes and fees. It took that deal for me to even consider leaving my garbage service because I was happy with them except expensive. I didn't start service until 10.01.24. I received a bill for $50.00 which I found very odd, I did pay it and thought I would call **************** to discuss discrepancy. When I originally signed up, I called Curbside Waste to discuss the offer I received and was advised that my offer would be honored and no problem. We received our garbage cans, and they were filthy! I called the **************** and stated I'm a new customer and I'm rather shocked that we received filthy cans as new customers. She advised that after I first pick up, leave the cans out and new ones would be delivered. Our first pick up on 10/01/24 the night before we put our cans right on the side of our driveway completely on the end. The yard waste bin was picked up but not garbage. I've called numerous times, emailed numerous times. Unable to contact Manager per my numerous requests. I'm completely being lied to regarding my account because when I called, I was advised I owed 50. something on *****, nothing was showing on ****. I had to prove my payments. The charge are inaccurate to begin with. I had to get contract out to make sure of amts. Every day they say, I'm scheduled for a pickup that day and nothing gets picked up. Thru email they're now saying my garbage was picked up on Tuesday @ 2:15., this is beyond NOT true. I've had numerous experiences with this company this week and nothing is being honored, nothing is being done they have said. Very unprofessional and completely unreliable! Not honoring the amounts! They completely say whatever they want w/o Accountability!Business Response
Date: 10/08/2024
Curbside waste does apologize about the confusion I do see your trash is $17 a month but you do live in Hennepin co so there is a mandated fee for Organics that is a additional fee added to trash We will have management reach out to go over everything thank youCustomer Answer
Date: 10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22381399, and find that this resolution is satisfactory to me.
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