Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  
• 

  Curbside Waste, Inc.

  5450 W 126th St Savage, MN 55378-1248

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service for several months. Called several times and sent physical letters to their address as well as their PO Box. All letters have been returned to sender. When I call, I usually spend 45 minutes to 2 hours on hold before speaking with someone who claims I have to pay a $200 cancellation fee per my contract. I have asked to see this contract and if they can send it to me. They say it requires management to do so and will take ***** business hours. I have never received a copy of this contract I am supposedly under. All attempts to speak with someone who is actually based here in ********* are futile. While this is happening, I am still paying for a service I am not using so good for them, I think this is the point of their terrible customer service.

  

  Business Response

  Date: 12/16/2024

  CURBSIDE WASTE WILL HAVE MANAGMENT REACH OUT TO ASSIT WITH THE ISSUE THANKS 

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a deposit of $20 to a doorknocker in July, 2024 I cancelled the contract within 3 business days and was assured the deposit check would never be cashed. It was cashed 4 months later. I have been calling to get a refund for over 2 months, during which I was promised many times that the check was in the mail, only to find out the $20 was credited to my account, for future billing, which will never happen. My account has been closed in July, 2024. I cannot get anyone to send me a refund for a check that should not have been cashed to start with.

  

  Business Response

  Date: 12/19/2024

  Thank you for reaching out management will reach out to get this taken care of we do apologize about this thanks  

  Customer Answer

  Date: 12/19/2024

   I am rejecting this response because:
  Curbside Waste did reach out to me, but gave me the same promise they'd given me 6 times before, that a check will be issued. I've been hearing this promise since Oct. 2024. I have not received a refund, and will not close this complaint until I do. 
  
  

  

  Business Response

  Date: 01/07/2025

  Curbside has reached out to customer and is working with management  to take care of the matter thanks 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Curbside Waste about 3 months ago. In that time, they have not once picked up our recycling without us having to call them several times on the week of pickup. Even when we call them for pickup, they sometimes don't pick it up. We have gone one month without recycling pickup now. When we called last week after they didn't pick it up, they said they would send someone to pick it up and have a manager call us by 12/2/24. No one has called us and no one picked up the recycling. We have left several messages with the only people we can speak with requesting a manager to call us, and no one has ever called. When we said we were going to go back to our old waste management company, they said we were going to have to pay the cancelling fee of ******. Being they didn't honor the contract, we should not have to pay anything. This has been the worst experience I've ever encountered.

  

  Business Response

  Date: 12/12/2024

  Curbside waste does apologize about the situation and will have management reach out today to try to resolve the pickup issues thank you for reaching out 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2024: Christmas tree never picked up. Cut to size and put out on 12/26. Several calls and assurances it would be picked up but was not.2022-2024: Many missed pick **** December 2: missed pick up. The entire block. Put on hold for 30 minutes. Disconnected at 4:30 on the dot. No resolution.

  

  Business Response

  Date: 12/12/2024

  Thank you for bringing this to our attention we will have management reach out to get this issue resolved thank you 

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pick up for my compost was missed back in August. I called and they assured me I would get a maximum possible refund on my next statement. I had to pay $45 for it to be hauled away, because I needed the container for more compost. THERE WAS NO REFUND ON MY NEXT STATEMENT. I again called and she assured me it would be on the next statement. I just received the next statement again NO REFUND!!

  

  Business Response

  Date: 11/27/2024

  Curbside waste does apologize about this and will have a manager reach out to get this resolved thank you  

  Customer Answer

  Date: 12/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 16 phone calls, I am still trying to get my bill resolved. Unfortunately, I don't have the option to give Curbside a "0" rating. Talk about total incompetence in every way possible. This company couldn't give a c*** about their customers. I had an issue with a check that Curbside processed for the wrong amount; my records and the bank records indicated the correct amount was sent. It took me 11 phone calls (oops lets make that 16 phone calls and another "someone will call you back), 4 days, 3 "we'll have someone call you" backs, holding for up to 40 minutes on some calls, and 4 times after holding for over 15 each time the call got dropped; the persons I spoke to were totally incompetent (and of course the supervisor was never available to talk to me - lies). Total of over 2 1/2 hours on the phone (well let's now make that 3 1/2 hours, as I just held for another 59 minutes only to be told by the same incompetent woman to call a different number); like I don't have other things to do. AS OF RIGHT NOW, THIS MORNING, THE MATTER IS STILL NOT RESOLVED, AS I HAD TO LEAVE ANOTHER MESSAGE.Second, I get my statements by mail and pay them within a week of receiving every month, and always between ***** days before they are due. For some reason, I always get a late fee. Last month ** received my payment (that was due on the 10th) on the 1st of the month, and I still got a late fee that could not be reversed. How the h*** is this possible? Again, the umpteenth person I talked to could not comprehend this!!! When am I supposed to pay my bill, before I even receive it? ABSOLUTLY RIDICULOUS!!! CURBSIDE IS AN ABSOLUTELY JOKE OF A COMPANY. Curbside Waste 1.4 (158 reviews) Claimed Junk ***************** Open8:00 AM - 4:30 PM

  

  Business Response

  Date: 11/27/2024

  Curbside waste does apologize about the issues you are having and will reach out to try to resolve this thank you

   

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used garbage and yard waste services for 3 years (*********). Middle of last summer they emptied the yard waste cart and broke the wheels off of it. Left it laying in the street. I emailed and they said next week it will get replaced. It didnt. I emailed every week for a month. Every week they claimed it would get replaced with a working bin. It didnt have wheels, so I couldnt use it yet they continued to dump the empty bin because it was at the end of the driveway. By the time they finally came and fixed it, there was a thread of 14 emails back and forth. I decided to switch companies after that experience. Never did they say that the yard waste service would automatically be cancelled with the trash service (this was in August), even though I prepaid for the whole season through November. After calling multiple times and being 14th caller, and having the calls dropped, they said we dont do refunds. It took them another month to pick up their empty trash bin. Now I am trying to get them to pick up their yard waste bin, which I paid almost $300 for the season, and they are treating me like a criminal because it has leaves in it. I have told all of my neighbors to switch to other companies, and luckily Im seeing fewer and fewer green bins on my street. Would never use Curbside again, they are a disorganized, rude mess.

  

  Business Response

  Date: 11/27/2024

  Curbside waste does apologize about the situation we will have management reach out to resolve the issue thank you 

  Customer Answer

  Date: 12/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since August 5, ********* have failed to pick up my trash six times. They have failed to pick up my yard waste over a dozen times. The say they want you to call them to let them know when something isn't right but they keep you on hold for at least 20 minutes and when you get through they hang up you. The better business bureau has received over 100 claims saying this exact same thing. This is a pattern of terrible business practices. There are nine full yard waste bags in my front yard right now that may or may not be picked up tomorrow after they "forgot" today, November 19, 2024

  

  Business Response

  Date: 11/27/2024

  Curbside waste does apologize about the pickup issues and looks like we have spoken to you and will reach out again to make sure everything is taken care of thanks 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my house on 5/1/24 and the new owner took control of my garbage on 5/1/24. Prior to this date I called and cancelled my garbage account and informed them once we went into escrow. We also had a 90 day close which gave everyone time. I don't have the exact date I called, but I told them my service was stopping on 5/1 and the new owner was taking over and keeping their service. They have continued to auto charge my **** the last 6 months (4 billing cycles) and now won't refund me for their mistake. To make this more crazy, they have been double charging the new owner and I of my old house since 5/1. This is fraud and they should be responsible. I have called and talked to the same agent who takes notes and then tells me someone from management will call me back. Nobody ever calls back. So I tried calling them back over a week after they were suppose to resolve the issue of auto charging my card for 4 billing cycles only to find his manager won't refund me. DO NOT DO BUSINESSS THIS COMPANY, THEY ARE CROOKS AND WILL STEAL FROM THE AVERAGE PEOPLE.

  

  Business Response

  Date: 11/20/2024

  curbside waste apologizes about the situation and unfortunately looks like your account was not closed nor did you stop your auto pay we will have management reach out in regards to this situation  thank you 

  Customer Answer

  Date: 11/20/2024

   I am rejecting this response because: They have been telling me for almost 20 days that management is going to reach out and nobody does.  They don't care about out this issue and again they are blaming me for their mistake.  Issue me a credit first and then I will think about talking to management.  ************** wants to do is hide behind their phone agents and not deal with actual faults they are making.    
  
  
  

  

  Business Response

  Date: 11/27/2024

  Curbside waste will try to reach back out to try to get this resolved thank you

   

   

  Customer Answer

  Date: 12/05/2024

   I am rejecting this response because: I don't know if i am missing something here, but they have been telling me they are going to contact me since day 1 when I called and noticed they were still charging me 6 months after I sold my house.  NONE OF THESE UPPER MANAGERS CALL BACK OR HAVE YET TO CALL ME.  They are wasting my time and yours.  I will say this one last time, CURBSIDE needs to refund all of the charges to me and then call me back.  This is not a difficult thing todo, they are just an awful business trying to scam people and hoping people just give up.   
  
  
  

  

  Business Response

  Date: 12/06/2024

  Curbside waste has account closed know and will try again to reach out thank you

  Customer Answer

  Date: 12/09/2024

  If they are now saying my account is closed but they mentioned for the last few weeks they would reach out and STILL HAVE NOT CALLED OR MADE THIS RIGHT.  How would you expect me to accept anything from these people.  These little managers that hide behind their junior phone staff are a complete joke.  Refund my card.  I don't know how many times I have to say this.  Quit wasting my time.  
  
  
  

  

  Business Response

  Date: 12/12/2024

  Curbside waste does see the account is closed and has tried to reach out we do apologize that we our unable to reach you we will try again today so we can resolve the issue thank you 

  Customer Answer

  Date: 12/12/2024

  STOP LYING!!!

  I have not been contacted by anyone, you guys continue to say this.  My cell is ************ which is the number you have had from day 1.   

  Again, refund my credit card for the charges!!! It amazes me how you people continue to lie to the BBB by saying you will reach out to me to resolve the issue.  Your ** phone staff uses this same trick and since you give them no power to resolve actual refunds for your mistakes its a complete waste of time.  

   

  
  

  

  Business Response

  Date: 12/13/2024

  Curbside waste has reached out several times and again today to the cell number you left here we do not refund prepaid services per policy I am not sure what the situation is with your requesting this but please respond to my voicemails when available so we can try to resolve this thank you 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miss pick **** I called and they said they would pick it up the next week, Curbside is the worst, my bags and cart is still at the end of my driveway.

  

  Business Response

  Date: 11/20/2024

  Curbside waste apologizes about the rough start up and has reached out to make sure the customer is taken care of just waiting for response from customer thanks