Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for garbage services in December of 2020 and was told $28.00 for 2 months of service and guaranteed for a year. After a year, the price was almost doubled. I called again and talked to the owner? He agreed to continue the $28.00 for another year. After 4 months, my bill more than doubled! I called again, this time they would only agree to $31.50 for a year even though I was told $28.00. After 4 months my bill then went up AGAIN! To $38.02. I paid it as I figured it wasn't that much more. Well, after another 10 months they raised my bill again almost doubling it!! This time I called and the best they could do was lower it to $44.36 and told them I would have to cancel as I just cannot afford this anymore. The customer service rep then told me I would still have to pay the bill and they have to have 30 days notice! And, they would also charge me for picking up the garbage container!!!! I informed her that I was NOT going to pay them as I could not afford it and will be ending service! At this time I have only had my trash picked up twice during this billing period. When I started to ask her questions and to verify what she was telling me, she then hung up on me! So, I have now decided to give 30 days notice of which I emailed to them TODAY. My service will end on December 14th. I then prorated my current bill and submitted payment of $34.51 to them for the 7 weeks of service I will be using during the 30 days. I am NOT going to pay the remainder of a bill for service I am not using. I have also repeatedly been charged a late fee by this company for a bill that is due less than a week after receiving it in the mail! I want to make sure that my balance is now "0" and I will be receiving service THRU December 14th, 2023 and NOT charged to remove their trash container. My customer # is **********

  

  Business Response

  Date: 11/16/2023

  Hi sorry for the billing issues. Our office manager will call and get this fixed today.

  Customer Answer

  Date: 11/20/2023

   I am rejecting this response because:
  THERE IS STILL A BALANCE OF $9.85 SHOWING ON MY ACCOUNT! I HAVE PAID FOR GARBAGE PICKUP UP TO AND INCLUDING DECEMBER 14TH (30 DAYS) AT WHICH TIME I WANT THE GARBAGE CAN REMOVED. I WILL NOT PAY FOR SERVICE AFTER THIS DATE! CURBSIDE WASTE DID CALL ME, BUT STILL HAVE NOT ADJUSTED MY BILL TO "0". 
  
  

  

  Business Response

  Date: 12/01/2023

  We will credit off the **** dollars today.

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to cancel my service because my association is providing trash pick up from another company. If it wasnt for that, I would gladly continue with curbside. When I called 2 weeks ago to cancel the representative told me that I needed to pay a $200 cancellation fee because I have a contract. I told them that I never signed any contract. And if there was such a contract, please send it to me. I called back today to try and cancel again. They said my service was canceled but my bins will not be picked up until I pay the $200 bill. I reminded them that I never signed any contract and inquired about them sending it to me. The representative told me that they have not done it yet but they will do it Monday. This is not a good business practice. Im being forced by my association to cancel so if there was such a fee, it should be waived. Or bill it to the association. As a matter fact, when I signed up for service with this company, the representative made me come on BBB and leave a positive review, screenshot it and email it to them before they would give me a lower rate. That shouldve been a red flag at the time but I agree because I wanted that lower rate. Now that Im trying to cancel I finally see the writing on the wall.

  

  Business Response

  Date: 10/03/2023

  Sorry for the issue. We will have someone call you from our office to get this fixed.

  Customer Answer

  Date: 10/05/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1, 2023 is when I started service today is Monday, August 14. I had to call them every week but one to why my garbage not being picked up. This past Friday it was not picked up I called again. She told me it was gonna be picked up on Saturday and it was not, it is now **** on a Monday and its still not picked up. I I called and asked to speak to a manager or the owner she right away wanted to know the address and then told me it will take 12 to 48 hours for a manager or owner to call me. She told me a manager was there, but it takes that amount of time for them to call, how sad. I want to end my service again. She told me I need to speak to the manager. I have a voice message from them stating that it is a one-year lock rate agreement and that there is no contract, but it sounds , like I am obligated to the one year which in service like this if you call it that because they have not picked up my garbage that is not service that is not their commitment that is not their advertising to what they are going to do and here I have to call every week I am very ****** off as I believe anybody would be I have surveillance cameras to prove this stuff and here they want their driver to take a picture . As I was writing, the manager called me and explained to me that the code wasnt being processed to the driver. Funny how I have to call every week. The manager told me the garbage would be picked up today. I called at 3 PM because my garbage was not picked up yet, the person I spoke with said the trucks are out till 6 PM and I am scheduled. Its 6:15 PM now and garbage was not picked up two people lied to me today and this is not sitting well with me. All I wanna do is end my service with them but they state I am in a year contract Verbal contract. Id be happy in quitting service with them for lousy service and lying to me. Ive had enough you tell me what to do next because Im ready to talk to a lawyer.

  

  Business Response

  Date: 08/15/2023

  Sorry for the inconvenience. I will personally dispatch someone there today to get it picked up by 3. I will also have the office manager give you a call. Thanks

  Customer Answer

  Date: 08/15/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Was picked up at 3:16 PM. Well see what happens next week. Thanks.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/23 Curbside cashed my check for $82.69. I sent the check by mistake through ***** ******************* Pay. I stop the pickup of my garbage at *************************** on June 30, because I moved to ****** on June 30. I waited for the check to arrive by mail and then called Curbside for a refund or the return of the check. I was told that Curbside **************** does not do refunds that I was to go through ***** Fargo. **************** said that since the check was cashed they could do nothing to get my money back.I called Curbside back and talked to the manager (mostly spoke in anger) and asked for the number for the President or Accounting. She said customer service is not authorized to give out those numbers. She said in fact that they did not have the numbers available to them to give out.I think that this policy is a deliberate program to slow down the return of funds to the rightful owners. We have to go to 3rd parties to help us have our money returned. I believe this violates the BBB standards of accreditation. This policy is not truthful, transparent, responsive, breaks promises, and lacks integrity.There is no organization that I work or worked for that did not have a refund policy, gave the client a recourse to talk to accounting/refund team, and blocked attempts to talk to the president of the company.I want the BBB rating changed, because it is obvious that the policies of Curbside are deliberate. That shows that keeping the money is more important to them. The we are friendly company advertisement program is just that advertising and not sincere.

  

  Business Response

  Date: 08/02/2023

  Good morning,

   

  Per Curbside Waste agreements and the client paying the invoice, they agreed to no refunds on prepaid services.  This is standard practice in the waste removal industry.  If there is an extra pickup of a bulk item needed from the move, we would gladly pickup, or the credit going to a product dumpster.

   

  Best,

   

  ****

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called Curbside to cancel my service for end of July since I was moving and would no longer need a garbage removal service. I was told that I was under a 2 year contract and would have to pay a $200 fee on top of paying for an extra month that I didn't need the service! The only reason I had switched over was that a Curbside salesman talked me into their service and made it seem like a good deal. The salesman DID NOT DISCLOSE that I would be under a 2 year contract or that I would have to pay a ridiculous fee to get out of it. I was completely unaware that I was on a contract until I called to cancel. I would have never signed up for their service knowing that. Completely unethical company!!! I would never recommend Curbside if this how they treat their customers.

  

  Business Response

  Date: 07/25/2023

  Hi ************* will have our office manager call you today and fix this. Sorry for the issue.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/23 our trash was not picked up, I contacted Curbside on 7/12 to see why they informed me on 7/13/23 that my account was 7 months overdue and I would have to pay $445 for my services to be resumed. Before this date I was never notified about my account being overdue, even though in November my husband got an email from them requesting an updated payment method for our December bill, at that time he gave them updated information and his account was charged on December 7th. I emailed back on 7/13 asking for clarity on the invoice and after not getting a response I emailed them again on 7/14 requesting that I get a response before the end of the day so we could settle the account before the weekend I emailed once again at the end of the day on 7/14. On Monday, 7/17 I called the customer service number in the morning to try to resolve the issue before the end of the day. I was told I needed to talk to a manager about my requests, I emphasized that I needed someone to call before the end of the day as I needed my trash to be picked up. I never got a call back on 7/17. That evening I brought trash out to my trash can and there were maggots on the trashcan. I then called Curbside back at 8:00 am on 7/18 since that was trash pick up day to request a courtesy pick up due to the lack of communication with a Curbside manager. I was told again that a manager would need to call me back about this request. At 11:15 am on 7/18 I got an email from ***** that was a derogatory and insinuated that I can't read my invoice. I emailed ***** back at 11:58 am requesting a phone call, I also called the customer service line to request to speak with ***** and was told they were busy. I feel as though I am being pressured to pay a bill that I disagree with and Curbside is not willing to talk to me about otherwise I will have to bring my maggot covered trash can back next to my home. This company has been impossible to get any answers from and I feel they are taking advantage of people.

  

  Business Response

  Date: 07/21/2023

  I will have someone call you today to go over your invoice. I apologize for the lack of customer service you have received.

  Customer Answer

  Date: 07/25/2023

   I am rejecting this response because:
  It's 4:45 pm on 7/25/23 and I have not received a phone call from Curbside Waste regarding my issue. 
  
  

  

  Business Response

  Date: 08/04/2023

  ***** our office manager left you another message today.

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Curbside waste, for trash and yard waste, to start July 1, 2023. No Service showed up first week, called them, said they would pick up this week. Nobody showed up. Paid them $60 and no service for over two weeks. I believe that Curbside Waste is a scam.

  

  Business Response

  Date: 07/21/2023

  **** sorry for the issues. I will have someone call you asap.

  Customer Answer

  Date: 07/22/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside rasied my monthly rates by *****% without any formal notice. I called to talk to their customer service about the issue on 7/14/23. I was told it was done automatically by their computer system. The customer service rep reduced the rate but it's still 50% more than previous. There was nothing else ******* was able to do. By not giving customer notice of the upcoming price increase of 60% curbside is forcing the customer to pay the new rates, instead of giving us proper time to look for a competitive rate.

  

  Business Response

  Date: 07/21/2023

  I will have someone call you and go over your account today. We do have rate increases from time to time. Your increase shouldn't have increased that much, Sorry for the issues,

  Customer Answer

  Date: 07/24/2023

   I am rejecting this response because:
  My rate didn't go back to the previous rate, and their was no notice given to the raise. The new rate I am now forced into is close to 25% higher.  Is it an error because then there shouldn't be any change in the rate.  The owner of the business responded to my review on ****** that this was not an error but correct billing.  I've now gotten three different response to the same issue.  If there is a rate increase enough notice should be given to the customer to find a different choice without being forced to accept the rate.  However auto pay customer have been blindly forced to pay higher rates without any knowledge.
  
  

  

  Business Response

  Date: 08/01/2023

  Sorry for the issues. ******* will be giving you a call today to fix this. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home and the previous owners had a dumpster from curbside waste heaping full in the driveway. I contacted the company several times to remove the dumpster and they kept telling me they were coming but never came. After 2 weeks of calling them, on May 31st, they sent someone to pick up the dumpster. When we arrived at the house after it was removed we found that when they picked up the dumpster they removed everything that was heaping over and placed it in our construction dumpster. We will now be charged for everything they put into that dumpster that is not construction material. When I contacted the company to resolve this issue they stated that the driver said that he didn't do that and they would not send anyone out to pick up the items that were put in our dumpster. I am not impressed with this company and would not recommend them to anyone.

  

  Business Response

  Date: 06/06/2023

  Our office manager will be calling the customer today.

  Customer Answer

  Date: 06/14/2023

   I am rejecting this response because: I was contacted and told they were going to investigate the incident further and have not heard back from them yet.  They offered to remedy the situation by offering me 2 months of free garbage removal if I signed a contract with them.  I would prefer to pay for garbage removal from a reputable business.  
  
  
  

  

  Business Response

  Date: 06/21/2023

  Hello,

  I am sure the dumpster has been pickup by now, we can offer enough free service to over the overage from your other dumpster company.  The driver said he did not want to leave a mess and our container was overflowing.

   

  Best,

   

  ****

  Customer Answer

  Date: 06/21/2023

   I am rejecting this response because:  It was explained to your dispatcher on several occasions that the dumpster was heaping prior to the removal from our property.  I personally in that position would pass on that information so that the driver could have been prepared and a bill could have been sent to the appropriate person for any of the excess. I appreciate you following up on this matter and hopefully using it to train current and future employees in customer service.  I have already signed on with a different waste removal company so your offer of free services, if contract with you, will not be necessary.
  
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 I contacted Curbside Waste to end service because I was moving away.In August 2021 my trash can was removed.Around February 2022, I contacted Curbside Waste because I was still being automatically billed every other month, for $77.70. This occurred for four periods: Sep/Oct, Nov/Dec, Jan/Feb/ Mar/Apr. A total of $310.80 was charged to my card for service that I did not receive. I was told the the account would be closed appropriately and the account would be closed.I never received a refund or further communication.Around February 2023, I started receiving letters from ******** ******************** a collection agency stating I owed $638.32 to Curbside Waste. I checked my account online and was still being billed every other month at the same rate.I contacted them again on 03/10/23, and was told I would not receive a refund, as they didn't have a record that I requested to cancel my service. They would call the collection agency though and clear my balance. I continue to receive collection letters, so I contacted the collection agency on 5/30/2023. They stated they never received any further communication from Curbside Waste about my account.My credit is being affected by this. I have contacted them multiple times and am being told different things. I am owed $310.80 for when I continued to be billed after they discontinued the service.

  

  Business Response

  Date: 05/31/2023

  I will have our office manager give you a call to go over your account.

  Customer Answer

  Date: 06/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I spoke with *******, the office manager. She contacted me first thing in the morning and again in the afternoon after resolving the issue.

  My balance has been removed and the account closed.

  She has initiated the process of removing me from the collection list and agency.

  She was unable to refund my money that was collected from me after my service was discontinued.