Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2-year service agreement contract with curbside with a $15 a month being a $30 billing cycle. Being that they send the bill every other month. After the first year they increased my bill significantly. They have failed to honor their service agreement contract. Also with the yard waste they have failed to agree as well. Being that my very first year with them should have been free. Second year was $79. I just got a bill for $264.95 for the yard waste. The contract was written on 8/13/22. I was to use my current yard waste from the other company for the rest of that year.

  

  Business Response

  Date: 03/14/2024

  We will fix the invoice. Someone from our office will be calling you today.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 2/13/24 Curbside waste delivered an empty trash container that I didnt request. I assumed they had an incorrect address so I checked with my neighbor who informed me it wasnt theirs either. On Wednesday 2/14/24 I called Curbside to report delivery of a trash container that I had not requested. The customer service representative said it showed I ordered it but I again explained I never requested it. She advised to leave it on the curb and they will pick it up. Its been almost a month and the empty trash container is still on the curb near my driveway. I have contacted Curbside 4-5 times and emailed them and still havent picked up the container. From what I understand from previous customers in my neighborhood, this is a tactic the company used to bill out for service although never requested by the homeowner. The city of Nee Hope does not allow home owners to leave their garage out on non garbage days. I want nothing to do with this company as I have dealt with them before. I want them to pick up their property off my property. Please advise me of my rights in this situation. Thank you!

  

  Business Response

  Date: 03/12/2024

  Carts were removed today. You care canceled out of the system. Sorry for the issues.

  Customer Answer

  Date: 03/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JAN 25, 2024 WE SIGNED A CONTRACT FOR COMMERCIAL WASTE REMOVAL WITH CURBSIDE WASTE. THEY TOLD US TO HAVE OUR PREVIOUS GARBAGE COMPANY REMOVE THEIR DUMPSTERS ON 3/1/24. CONTRACT STATED CURBSIDE WOULD DELIVER NEW DUMPSTERS ON 3/1/24. DUMPSTERS WERE NEVER DELIVERED. ON 3/3/24 I EMAILED CURBSIDE ASKING WHERE OUR DUMPSTERS WERE. THE REPLY I GOT WAS "SORRY, ******* (THE REP WE SIGNED THE CONTRACT WITH) IS NO LONGER WITH US. I ASKED WHEN ********* WOULD BE DELIVERED AND THEY COULD NOT GIVE A SPECIFIC DATE. I HAVE SINCE CALLED THREE TIMES AND EMAILED TWICE AND CANNOT GET A RESPONSE FROM ANYONE AT CURBSIDE. IT IS NOW 3/6/24 AND MY BUSINESS HAS OVER-FLOWING GARBAGES AND NO DUMPSTER TO PUT IT IN. CURBSIDE IS IN VIOLATION OF THEIR OWN CONTRACT AND REFUSES TO ACKNOWLEDGE THAT THEY SIGNED IT OR RETURN CALLS.

  

  Business Response

  Date: 03/07/2024

  Sorry for the issue. We are delivering today and pick up tomorrow.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled a pickup of one large item credited to my account when I signed up for the service. I have a five-piece sectional that needs to be taken away and I was informed they would only take three pieces. A scheduled pick-up was made via email for February 15, 2024. I called on February 16 inquiring why the couch has not been picked up. I was told by the operator that there is a ***** hour window for pickup. This was never mentioned to me, however was assured that the pickup would happen by the end of the business day on February 16, 2024. The pick-up never came. I called on Monday, February 19 2024 in the morning to ask why the pick-up had not happened even though I was assured it would be picked up. The operator told me that the pick-up would happen by 3:00pm and her records show the driver was "on the way." At 3:15 pm the pick up had not arrived. I called again and spoke with the same operator. I asked why the pick-up was not happening when she said it was going to happen. I was assured pickup would happen before the end of the day (7:00 pm) on the 19th. At 7:30 pm the pick up had never happened. I have been disappointed with the level of communication between Curbside employees, management, and myself. I have not been given any explanation as to why it has been 3+ days other than their scripted responses that I have now heard on three separate occasions. Yet, nothing has changed.

  

  Business Response

  Date: 02/28/2024

  Sorry for the delay we picked it up.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to pick up my recycling. Curbside waste has missed multiple pick *** and continues to claim that it will be pick up next week.

  

  Business Response

  Date: 02/14/2024

  officer ******* will be calling you today.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/23, a curbside representative came to our door offering a deal on their services if we switched garbage companies; after reading the fine print, what I was verbally told was not accurate. I sent a certified letter on 11/29/23 canceling the service; however, cans were delivered to our house on 12/6/23. I immediately called and requested the cans be picked up, which they said they would do on 12/8/23. I have called every week since then because they have not picked up the cans with a promise they would that week, but they never did. After numerous requests to speak to a Supervisor, I finally got a call back who stated they would pick up the cans either 1/24/24 or 1/31/24, but they were never picked up. In talking with the Supervisor, she gave two dates stating the driver was at our house to pick up the cans, but they werent out, and if we didnt return the cans, they would start the garbage service. I reviewed security footage from our camera for the dates she gave me of 1/10/24 and 1/17/24, and curbside was never at our house during the times stated. In addition, I work from home with my office facing our driveway; I never saw a curbside garbage truck. I have done as the company has asked regarding the cans and do not know what to do from here if they refuse to pick up the cans and threaten to start a service due to their error in delivering the cans, to begin with, since I complied with their cancellation policy and have confirmation they received my certified letter. I am requesting these cans be picked up immediately since it has been almost 2 months of this company not following through on their promise. This is Curbside's error in delivering the cans to begin with.

  

  Business Response

  Date: 02/05/2024

  Our office manager will give you a call today to fix this problem..

  Customer Answer

  Date: 02/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Curbsite Waste to talk about the new bill I received for ******* and Feburary (They charge for every two months) and wanted to know why my bill was $30 more than previous months. They stated there was a verbal agreement made in March of 2023 for a year, which I am not aware of. If I would have agreed to a one year deal, then why are they charging more now? They have done this every year in ******* with no explaination or prior notification. I told them to cancel my service as I will be going with a different company from now on. I told them I would expect a new bill reflecking what I really owe for one waste pickup on ******* 2nd, 2023. They also stated that there will be a $200 cancelation fee which they never shared with me nor is it stated anywhere on their Website. I have seen others post complaints about a $100 cancelation fee that they charge others. I told them to pick up the container and send me an adjusted bill for the one pickup. The representative was very rude to me. Threatening me with additional charges and made it almost imposible to cancel my service. I will not be paying the $83.01 bill or any cancelation fee. If I do not get the satisfaction I deserve, I will go to court and make them come clean on their policies. I do not like to be threatened. All I want is to be done with Curbside Waste and their rude representatives. I have paid their bills on time for their service every two months as long as I was with them. But I am on Social Security and have a disability. I am also a Veteran of the ********** and I do not need to be treated this way.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched garbage companies to Curbside in November and canceled our current service effective 1-1-24. New cans were supposed to be delivered no later than ***** (Ive called twice in the last week to make sure we would have new cans), and we have nothing. I was assured twice that cans would be delivered, and we are stuck with nothing. We would like to change to a reputable company, cancel our agreement and receive a refund for the 2 months service we wrote a check for.

  

  Business Response

  Date: 01/02/2024

  Carts were delivered already. Sorry for the issues. 

  Customer Answer

  Date: 01/02/2024

   Better Business Bureau:
  
  Although I strongly urge potential customers to reconsider, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Our cans were delivered 4 days after they were promised, and 8 days after the end of our previous service.  

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised to pickup garbage and yard waste cart on Nov. 7. Pickup date has changed multiple times and carts are still here as of December 12. Request business to remove carts from my premises.. I have called several times each week to confirm whether they are coming or not and if not when.

  

  Business Response

  Date: 12/13/2023

  Carts will be removed today. Sorry for the issues

  Customer Answer

  Date: 12/13/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Carts were picked up on December 13.

   

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week our recycling wasn't picked up. Service was delayed due to the holiday so I called on Monday to see if they could pick it up. I was told that it would be picked up on Thursday with our normal garbage service. It was not picked up on Thurs. so I called to let them know. They told me the drive did indeed pick it up and I told them no I have my cameras showing he only picked up the garbage. They then told me it was too late at 3:20pm to request another pick up mind you the first call was at 11am so they told me it would have to wait another week as they don't have a drive in the area. I said that I just saw a driver on our cameras drive by our house less then 2 mins ago. I said that I wanted to cancel my service and was told I was under contract and would need to pay a minimum of $200. When sold the service one of the reasons we choose them was the salesman promised there was no contract and we could cancel at any time. I asked to speak with a manager and was told that they didn't have one on staff and I "might" be called back in 24-48hours. The initial call I was told that my bins were blocked which was untrue as they are on opposite sides of the driveway then I was told they were over flowing also not true as the lid was closed. I was then told that if it is over full that they won't pick it up even though we are now going on 3 week of recycling they told me that that was a risk I would have to take. How can a business act this way to it's customers.

  

  Business Response

  Date: 12/01/2023

  Someone will be calling you from our office. Sorry about the issue