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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased from this company multiple times over the past year and I placed an $$ order on April ******* spending hundreds of dollars ?? for myself and family members. After not receiving my order end of May, I reached out and was advised they were backed up and I should receive my merchandise within 30 days. It is now July 30th and I see that the website is no longer and I am out of luck for any solution

    • Initial Complaint

      Date:07/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered online from this company on May 24, 2025. I have emailed them multiple times and twice got a computer generated response about being patient etc. I contacted ******* as well with no help. Now the company seems to have closed?? I cant find them online at all. I did not receive anything.

    • Initial Complaint

      Date:07/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $49.90 worth of merchandise in April 2025. This order never arrived and now the company website is gone. This feels like a scam. They sent one email apologizing for the delay but its been over 3 months and I havent heard anything since. They stole my money and then ghosted me.

    • Initial Complaint

      Date:07/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put it in an order to beacon threads February 13, 2025 and paid ***** for the order. 2 months after the order I contacted them and they told me the order was backed up but would be coming soon, which it never did. After various emails they have not responded., so Im just looking to get my refund at this point.

    • Initial Complaint

      Date:07/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30 2025 I ordered Several shirts from beacon threads and as of July 28 2025 i have yet to receive these shirts.

    • Initial Complaint

      Date:07/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order February 16 for multiple t shirts and never received my order. I have a few emails responses with apologies that the order had not yet been fulfilled and promises to fulfill them yet it is July 27 and I still don't have the shirts or a refund. Now, it appears the website is unfortunately shut down. I hope they repent and figure out how to fix this. They were previously very reliable and responsive, but something changed a year ago. Sad to see.

    • Initial Complaint

      Date:07/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April ******* and my account was charged for the order. The order never arrived. I emailed the company multiple times and was given the following response: We want to start by sincerely thanking you for your patience and support. We know this delay has been frustrating, and we deeply apologize for the wait.While the initial holiday rush created a backlog, the continued overwhelming demand for our products has extended our production and fulfillment timeline beyond what we anticipated. As a small team committed to crafting every item in-house with care, we have been working tirelessly to catch up and ensure every order is fulfilled with the quality and love you ********** this time, we expect remaining orders to be shipped within the next 1 to 2 ********* will receive a tracking update as soon as your order is on its way.If you have any concerns or need further assistance, please dont hesitate to reach out. We truly appreciate your patience and grace as we work through this, and we are so grateful for your support.May God bless you abundantly.With love and gratitude,******* & ***** Beacon Threads

    • Initial Complaint

      Date:07/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cap from this *********** never received it. I emailed them multiple times regarding this issue. They told me they shipped it numerous times but I still never received it. Finally they quit responding to my emails.

    • Initial Complaint

      Date:07/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on February 19, 2025. It is July 26, 2025 and have yet to receive my order, a refund, or any sufficient communication addressing my concern (besides the repeated automated messages). Attached will be screenshots of me reaching out repeatedly (throughout these past months) and my order confirmation. It appears they closed the website down too (checked it today).

    • Initial Complaint

      Date:07/29/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a hooded sweatshirt from Beacon Threads on April 17, 2025 and still have not received it. Then when I went to question the company, I noticed their website had been taken down.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

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