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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 21, ********************* the amount of $50.30 was made to the company Beacon threads for 2 items that were never received. The order # ****** including item Love God. Love people Large adult unisex hoodie white w/ red lettering , and item Keep the faith ***** Drop shoulder sweatshirt were never received. 2 emails were sent to this company asking about shipment status and also requesting a refund. Emails resulting in no resolve for refund nor items received. I can attach emails if needed; both emails received information stating expected shipment date within a weeks time. I believe I have been more than patient with this company and being a previous customer , I expected more customer service from this company. As a customer , I believe they handled this situation very poorly as it is now 6 months later and there has been no resolve. Dissatisfied and disappointed , to say the least.

    • Initial Complaint

      Date:08/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered merchandise from their website. I asked for an update about a month later when I did not receive my tracking info. I received an email back stating that it would be shipped that week, and it never was.

    • Initial Complaint

      Date:08/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order back in February of 2025 for 60 dollars . I reached out multiple times regarding my order , initially I got a generic response apologizing for the delay and be backed up, the the responds stop coming . I have not received my items , a refund or even a email back explaining the what is going on .

    • Initial Complaint

      Date:08/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is the same as all the others this year. Ordered shirts and paid and never received items or a refund. Have received items from them in the past with long delays eventually receiving my items. Loved their clothes and they were of good quality. Hopefully they will work out their problems and resume business.

    • Initial Complaint

      Date:08/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a shirt on March 2, 2025. Sent several emails to Beacon Threads and received generic emails in return. It is now August 4, *********************************************************** money, also no communication from this business since April 3, 2025.

    • Initial Complaint

      Date:08/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on February 24, 2025. They took the money but never gave me items even after reaching out to them several times.

    • Initial Complaint

      Date:08/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a large order back early in May and they assured me the orders would go out in two weeks after I originally sent a concerned email about not receiving my order. Now the business site is gone and Im afraid I lost my money! Can you help?

    • Initial Complaint

      Date:08/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order with this company on 02/14/2025 I have constantly been in contact with them about my order they have constantly promised product have yet to deliver as of 2 months ago they stopped communicating I have yet to deliver the product and now they have taken the website down

    • Initial Complaint

      Date:08/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this business on [insert order date] and paid a total of $[amount]. As of today, I have not received the order. I reached out to the business multiple times, and while I did receive some replies initially, the last communication I received was on June 9, 2025.Since then, the business has become unreachable. Their website is no longer active, and emails sent to their previous contact address now return as undeliverable.I have made every reasonable attempt to resolve this issue directly with the business. However, with no response and no ability to contact them, I am left without the product or refund.

    • Initial Complaint

      Date:07/31/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2025 I placed two orders with Beacon Threads. Order numbers ****** (2/25/25) and ****** (2/28/25). One was for a hat and the other was for multiple tshirts. Neither order came when it was supposed to and I had to contact customer service support to find out what was going on with my order. After several attempts to get my products, they finally sent me the hat in May. After that they continuously promised to send me my other order but never did. I emailed them constantly and demanded my products or a refund. It ****** me that a faith based company would do this to its customers! They have basically robbed people!

    Beacon Threads, LLC is NOT a BBB Accredited Business.

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