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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a hat on 4/3/25 from a ******** ad. Order #******, they sent me an order confirmation email. It said allow 7-10 business days. On 4/7/25 they charged my bank account $22.34. I forgot I had ordered it so just a few weeks ago I went back to look and the charge was never reversed and I never received the order.

    • Initial Complaint

      Date:10/28/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order of $85 with Beacon Threads back in February we had multiple email exchanges but still have received nothing

    • Initial Complaint

      Date:10/21/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order of 3 items on 5/9/25 received an order confirmation sent several emails throughout the months no the email comes back as nonexistent order #******

    • Initial Complaint

      Date:10/15/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received my order

    • Initial Complaint

      Date:10/06/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered shirts in February, paid $408, and as of October, have not seen the shirts. Their email address is no longer working so we assume they took our money and ran.

    • Initial Complaint

      Date:09/29/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this shirt January 28, 2025 and NEVER received it. I sent more than 10 emails asking could you please send me what I purchased or simply process a refund. Still never received it. I would really like to receive my teeshirt and I pray you can make this right. This is the only company *** ordered from that has done this and I had high hopes to order other items from you once I received this shirt. I understand things happen and id really like to receive what i purchased. See image below.

    • Initial Complaint

      Date:09/26/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Beacon Threads through their online business page on March 29, 2025. I received correspondence stating that the items would be sent in 7-10 business days. The items took longer than expected. I reached out in June stating that the items still had not arrived and I still did not receive any information. They apologized in a return email the following day letting me know an additional 1-2 week would be needed. When I responded again in September the email address was no longer in use and when I sent to check their online store it no longer exists. I feel I am owed a refund for the items I paid for and never received.

    • Initial Complaint

      Date:09/24/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several products back February of 2025. My card was charged for the amount of $46. I waited patiently as I know they are not the fastest with shipping. Two months passed and no product or shipping information. I sent an email regarding the items in which I received a response that they are behind and working on the order and there would be a follow up with a few days. Here we are in September and no further correspondence or refund. Please assist if possible, if not I'll to chalk it up as a lose.

    • Initial Complaint

      Date:09/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an online order on February 27, 2025. My order has never arrived and all correspondence from the company has stopped. The initial correspondence was friendly and professional. I understand that these things can happen. I really would like the merchandise I ordered or a refund. I saw other complaints online and decided to follow up with this complaint.

    • Initial Complaint

      Date:09/08/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for some clothing and a hat. About $56.00 and It never came. I sent them several emails, and at first, they responded and stated mine was going out within 1-2 weeks. I reached out a month later. Now, theyre not responding. I sent a couple more emails with no response.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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