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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Beacon threads on May 16th, 2025 for 3 hats. The total was $45.66. I received one email the 17th that my order was in progress. Another email May 23 that it was still pending and to watch for updates. June 2nd I emailed customer service trying to find out where the order was. June 3rd I received an email from customer service that they were behind on orders and to expect another 1-2 week delay. I again emailed on August 11th and haven't heard back.

    • Initial Complaint

      Date:09/05/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 tshirts from Beacon Threads. Paid in full. Noticed the lag time so I checked on my order. Received a response stating they are running behind as each item is specially made or something to that effect. Noticed more of a delay. Followed up again only to find out they are out of business. They have my money. I dont have my tshirts. Worst business ever. A Christian one at that. I cannot help but think they are liars and cheats.

    • Initial Complaint

      Date:09/02/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some sweatshirts and hoodies back in January. I reached out to Beacon Threads and was told that they were behind but I would be getting my order soon. This was in February. Its September and I have not received a refund or the merchandise that I ordered.

    • Initial Complaint

      Date:09/02/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online on March 2nd, after being a customer for a few years and placing several orders without issue. March 18th I sent a polite & respectful email to customer service inquiring about the order, as I hadn't received a shipping notice. I was given a lengthy, generic reply. I sent another email on April 23rd asking for a refund, as I still had not had received the order or shipping notice. I was then told, on April 30th that the order was already prepared to be shipped out. On May 21st, I sent another email stating that I still had not received the order or shipping notice. And that I would be filing a fraud claim with my bank to have this charge reimbursed. No response.

    • Initial Complaint

      Date:09/02/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of ***** worth of clothing in January 2025. I have never recieved my order. It's been 7 months and the company will not respond to my emails anymore. I contacted ******* and they did not resolve the issue either.

    • Initial Complaint

      Date:08/26/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 18. I emailed them on April 10 and again on April 25. I still have never received my order. I have tried to call numerous times as well. Now the website is gone. This isn't right or fair. A refund is due.

    • Initial Complaint

      Date:08/26/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a order with this company back in February of this year for 3 t shirts I never received my order I checked in with the company multiple times and asked for my money back and never got a response other then they are working on my order never received my product or my money back

    • Initial Complaint

      Date:08/26/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did not fulfill my order nor will you find me my money told me that it would be shipped out in two weeks never shipped out. Send theman email. They told me it would be on delay for three weeks, but it definitely would be coming to me that was two months ago

    • Initial Complaint

      Date:08/26/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of $63 on March 16 and was promised the product within two weeks. I made over five correspondences via email to Beacon threads and received emails back reading they would ship in two weeks. then they stopped responding to my emails after I asked for a refund. There is no telephone number to get a hold of anyone and I am out the money with no product. I looked them up online and apparently they are no longer up and running. So they took my money and ran.

    • Initial Complaint

      Date:08/26/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I think this company may have went out of business. But not before accepting my order of nearly sixty dollars worth of clothing and as placed. In March of this year! I reached out several times. Finally got a response in May saying my order would be sent out that week. It wasnt, and I reached back out to them. Finally, in June, I received a tracking number. The order never actually made it to the postal service. It is now the end of August and I still havent received the items. I know I cant be the only one. Is there a class action lawsuit or something? Its sixty dollars but Ive spend too much time trying to get this order.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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