Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beacon Threads, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on May these items on May 6th as the email shows. I began to reach out a month in a half after I hadn't received my items. They asked me to be patient and wait a week or two. I did. I reached out again after I hadn't received my items still. At this point they stopped all communications and stopped responding to my messages. I asked to be refunded for the items I purchased that I never received. No response. I have ordered from this company for years. I very disappointed. So Im asking for a full refund of $54.25

    • Initial Complaint

      Date:08/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ******, March 2025, 3 tee shirts and a hat, $36.12 Order ******, April 2025, 2 tee shirts, $18.10 I have reached out via email with no response. Seeking a return of my money.

    • Initial Complaint

      Date:08/11/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for ***** on February 20th 2025 and never received the product. They took the money but never sent my items. I reached out to them monthly and kept getting the same generic response. I demanded a full refund and have not heard from them. *****

    • Initial Complaint

      Date:08/11/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made two separate purchases, the first one February 7: With, Love. Adult Box T-Shirt 1-XL unisex / ************ Lettering / Box and God, I Let Go. Do Your Thang! Adult Box T-Shirt 1 XL unisex / ************** Lettering. The total cost paid was $21.12 paid via ******. My second order was placed on May 13: Extra Extra Adult Box T-Shirt 1-XL unisex / ************** Lettering; Survived the Storms Adult Box T-Shirt 1-XL unisex / *********** Lettering; Bloom, Sis. It's Time. Adult Box T-Shirt 1-L / ************* Lettering. The total cost paid was $23.21, paid via credit card. At this point, I'd like a refund.

    • Initial Complaint

      Date:08/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order Feb 20 2025 it's August 2025 I have emailed them several times and get the same generated message if their apologies and will ship soon now they are not answering at all at this point I want my money back

    • Initial Complaint

      Date:08/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Beacon Threads on Feb 9, 2025 for 4 items totaling $54.64. Have yet to receive the order. Emailed the customer service team and sent messages on Instagram. I received emails with a cookie cutter reply advising the order will be shipping that week and they will send tracking #. Several more months passed. Emailed again - received a very long email , at least 10 paragraphs talking about the how everything is made in house and we have 1000s of orders and we do not believe in scamming and God has sent them the customers. Never did I mention scamming or anything of that sort in my emails, I literally wanted what I paid for or my money back. I received neither. Sad that they operated under the guise of faith and Christianity. They continued to run sales and send email blasts out when they were not filling orders that were months old - the audacity. Unprofessional and shameful at best.

    • Initial Complaint

      Date:08/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 10th, 2025 Purchase Amount $64.66 Never received merchandise.Emailed company June 15th to notify them.June 16th received an email stating they were behind and to expect it in 2 weeks.Never received the merchandise.Emailed company July 19th, 2025 with no response.Emailed July 31st, 2025 requesting a full refund with no response.Emailed again, August 7th, 2025 with no response

    • Initial Complaint

      Date:08/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three T-shirts that I have yet to receive since the middle of May. I have previously ordered from this company without any problems. I have reached out to them; they promised I would have them in two weeks; as of date I have yet to receive anything. The Bare Minimum XL Black and Grey L

    • Initial Complaint

      Date:08/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2025 I placed an order for 3 t shirts. I had previously ordered from them several times and the last time my order was delayed, but I did receive it. This is the first time Ive ordered from them and not received the product. The first time I emailed them in March they responded and apologized and said it would be shipped within a week. That never happened. I emailed them in April asking for a refund; they didnt reply. I emailed again in May asking for either a refund or the t shirts. They replied in May with the same message saying it would be sent out within a week. The last time I emailed them was a few times in July; I received no response from them and no merchandise from them.

    • Initial Complaint

      Date:08/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact since March in regards to my order placed 3/25/25. I have been told I would be sent a tracking number as soon as it ships in 1-2 weeks (May 4th) as well as in 1-2 weeks (June 13th), I reached out again via email July 17 with no response, it is now 8/6/25 and i have not even received an email with the tracking number. I attempted to go to the website which now seems it has been removed. At this point i would just like a refund. For reference, my order number is #******.Thank you!

    Beacon Threads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.