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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 18, 2025 for t-shirts and was promised to receive them in 7 to 10 business days. As of today, I still haven't received the items. I have emailed the company on a few occasions and kept getting the run around. I even requested a refund and was ignored. After doing my research I found that other customers have had similar issues with this company.

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on January 27th, 2025 and have yet to receive any items. Order was for $34.88 and no tracking number or further information has been provided. This website is a scam and I would appreciate my money back. I will continue to post and file a complaint with the courts if I have to. Unacceptable!

    • Initial Complaint

      Date:07/01/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 15 April 2025, I purchased a shirt from Beacon Threads for $22.41. After not receiving the shirt for 2-3 wks, I reached out via email to ask for an update. They gave me the blanket we are busy, please excuse the delay type message. I reached out 2 wks after that for another update and none was provided. On 29 May 2025, I requested a refund and I never received it. I reached out again on 30 June 2025 requesting a refund again. No response.

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 2/2/2025. Order #****** for $60.50. It is now June 30th and I still do not have my merchandise. I have made contact with the company and they replied with apologies for the delay and to look for my order in the next two weeks...well that started on 4/25/25, then again in May (3 different occasions) and the last I received a response was June 7, ******** do I get refunded?

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for some shirts from them on March 17 and have not received my order When I asked about it I didnt get a response for 6 weeks then they respond and said my order is being shipped out that week well another month has gone by and nothing. Ive emailed several times since then and asked for a refund but no answer has been received from them

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order (******) on April 27, 2025. It was five shirts. I have ordered from them three previous times and never had any trouble this time. My shirts still have not been shipped. I have received two emails confirming my shipment was not lost, but it had not been shipped and then it would be shipped by the end of that week. It has now been three weeks and my last two emails have been ignored.

    • Initial Complaint

      Date:06/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from beacon threads on April 27th 2025 in total of $68.56 paid in full. Their disclaimer stated 7-10 days processing/shipping timeframe. On May 27th 2025 I emailed customer service requesting an update. This is what I got back: We want to start by sincerely thanking you for your patience and support. We know this delay has been frustrating, and we deeply apologize for the wait.While the initial holiday rush created a backlog, the continued overwhelming demand for our products has extended our production and fulfillment timeline beyond what we anticipated. As a small team committed to crafting every item in-house with care, we have been working tirelessly to catch up and ensure every order is fulfilled with the quality and love you ********** this time, we expect remaining orders to be shipped within the next 1 to 2 ********* will receive a tracking update as soon as your order is on its way.If you have any concerns or need further assistance, please dont hesitate to reach out. We truly appreciate your patience and grace as we work through this, and we are so grateful for your support.May God bless you abundantly.With love and gratitude,******* & ***** Beacon Threads Its now been over a month and my order still has not shipped. I sent another email requesting refund on June 28th to find out that their website is no longer up and running. I am requesting a refund of my money spent.

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for my kids on March 2, 2025 with their Christmas money. I waited patiently. Emailed them several times and I got the last response 3 days ago stating my shipment would ship out in 1-2 weeks. I want a full refund. Very saddened that my children didnt get to wear there shirt on vacation. Its almost been 4 months since I placed my order. This was there last email Hi,We want to start by sincerely thanking you for your patience and support. We know this delay has been frustrating, and we deeply apologize for the wait.While the initial holiday rush created a backlog, the continued overwhelming demand for our products has extended our production and fulfillment timeline beyond what we anticipated. As a small team committed to crafting every item in-house with care, we have been working tirelessly to catch up and ensure every order is fulfilled with the quality and love you ********** this time, we expect remaining orders to be shipped within the next 1 to 2 ********* will receive a tracking update as soon as your order is on its way.If you have any concerns or need further assistance, please dont hesitate to reach out. We truly appreciate your patience and grace as we work through this, and we are so grateful for your support.May God bless you abundantly.With love and gratitude,******* & ***** Beacon Threads Show trimmed content ************************************ (Hours : M-F ***********************************

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase on 3/18/25. Per the email received, confirming the order, it would take 7-10 business days to ship. Per the website 7-10 weeks to process as they are handmade. I have purchased from the company before and experienced slow shipping therefore I showed restraint and outreached on 6/6 asking about my order. I received a response about delays due to the holidays which was weird but I gave them another 2 weeks. Reached out again 6/20, received another response that in a week I would be receiving my tracking information. On 6/27 when no tracking arrived, I reached out again and received no response.

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them numerous times about an order placed early May and all I get it an automated same message response. They have blocked me on their ******** page and still have yet to send my order or issue a refund. I need my refund. Terrible customer service. Its basically a scam.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

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