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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order from this company and they never delivered my items. It has been 3 months. I emailed them and there was no response. All social media and website has been deleted. I have no other way to contact them. I have seen comments from hundreds of other people that they have done it to.

    • Initial Complaint

      Date:07/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered May ******. Money was taken out of my account. I never received my products .

    • Initial Complaint

      Date:07/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 12, 2025 for $66.34 that was never received. I contacted the business by email several times since placing the order and each time I received a response stating the order would be sent. I just tried to go on the website and it appears the site has been taken down.

    • Initial Complaint

      Date:07/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company for 2 shirts on 5/19. The money was debited from my account, but I did not receive a confirmation email until 5/23/25, in which it stated my order would be ready in 7-10 business days.I could not locate any customer service information on the website or contact information. Now the website is not active, and I am out of my money and did not receive the merchandise. $31.88

    • Initial Complaint

      Date:07/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on April 12, 2025. Never received my product. Email the 6 times about the order and got 2 responses. Saying they were delayed but will ship soon. My last 2 emails haven't received a response. After research I found the company has shutdown their website and social media.

    • Initial Complaint

      Date:07/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website Beacon Threads has now disabled their website and lots of people who have placed orders with the company in the last few months have taken to social media and are all collectively stating that the company has not fulfilled a large number of peoples orders and now have taken down their website and are not providing refunds just automated emails that say that they are behind because of back orders and customers will receive tracking numbers soon which is the same email that many customers have been getting since we placed our orders.

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This disgusting company never sent my products! I paid for a hoodie and a hat on April 4, 2025 and I have not received my product. No contact with company except for automatic email responses. Order number ******. I want a refund or my product!

    • Initial Complaint

      Date:07/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a $70 order back on 3/17/25. I have emailed them on more than one occasion (4/7, 4/10, 4/25, 5/13, 5/30, 6/12 & today 7/12. They replied 4/11, 5/3, & 5/14- claiming to fullfill my order asap). I have yet to receive my order or a reply since 5/14.

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an original order with the company Beacon Threads on March 18, 2025. I first contacted them on April 15 and they responded with an apology on April 22nd. Again I inquired about my orders on May 21st. They responded on May 22nd stating, At this time, the earliest estimated arrival would be in 1 to 2 weeks.I emailed them again on June 7th stating it had been over 10wks since my original order was made. They responded on June 9th stating, Weve already followed up with our shipping team to ensure that your order is sent out within this week. You can expect a tracking update shortly after it ships.Still not having received my items within the 1-2 was I emailed again on June 19th and again June 26th. I did not receive an email response from the company with either of these inquiries.I would like to know the nexts steps for making sure theyre held accountable.Thank you.

    • Initial Complaint

      Date:07/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 shirts on April 10, 2025 and paid $27.21 for them. The business website stated I would recieve my order within 7-10 business days. On May 12th I requested a status of my deliver and they stated they are running behind and would send them out within the week. After no response I sent another email on May 30th then recieved the same response. On June 17th I sent another email and have not recieved any response from them. When I tried to access their website is now showing as down. I looks like they have no plan to deliver the items or send me a refund.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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