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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 16, 2025.i have sent many emails always with reply it will ship give it time and they will send shipping info. The last 4 emails no response at all.

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Beacon Threads on May 3, 2025 totaling $44. It is now July 11th and I have yet to receive my order nor the refund I requested after contacting customer service 4 times! Initially I was asked to be patient because they are a small business and they hand craft their merchandise but my order would be shipped within 1-2 weeks. Another response was that it would be shipped in 10 days. My 3rd and 4th correspondence with this supposed Faith based company have gone unanswered. I suspect because I asked that my order be cancelled and my money refunded. In reading other complaints I notice what seems to be a pattern with this company of accepting money for merchandise and then failing to produce what was promised to be a quality product. At this point, I dont want an excuse or explanation, I simply want a refund. I also hope this company is no longer able to mislead consumers and take their money.

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company on May 3, 2025 and still have no received my order. I have tried contacting by email and phone and I have had no luck. From researching, it seems that hundreds of other customers are in the same boat. It is like this company has just taken customers orders and money then disappeared. I have ordered from them for years and never had a problem.

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shirts from this company on April 25, 2025. Initially the company claimed that they were behind from the holidays, and that by shirts were delayed. By June they simply stopped responding to my emails and now it appears that their website is defunct. I just want my money back.

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed several orders with this company and I have never had any issues. In fact I wasn't even aware that they had so many customer complaints. I placed my most recent order(if you can call it recent since it is now 07/10/25) on 03/30/25. I initially reached out to the company after one month to inquire about the status of my order. When you place an order, you get an email confirmation saying shipping time is 7-10 business days. After a month on 04/30/25 I sent an email inquiring about my order. While I awaited a response I looked around and I saw a new updated shipping estimate of 7-10 weeks. I received a response on 05/05/25 stating my order would ship out in 1-2 weeks. Ok fine. I sent a follow up email on 06/15/25 a month and a half after the last communication and I did not receive a response. I emailed again on 06/24/25 and received a response on 06/25/25 stating they were so sorry for the delay and my items would be shipped by the end of the week. Here we are ********************************************************************************************************** my money.

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 T shirts on March 17, 2025 and I have not received my items. I contacted the company several times and received the same generic email response about shipping delay. To date, I have not received my items & no refund was received.

    • Initial Complaint

      Date:07/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company Name: Beacon Threads Company Email (if known): **************************************** Company Website: Was previously ************************ (now down)Order Number: #****** Order Date: May 25, 2025 Total Paid: $84.80 Method of Payment: Debit/Credit Card ending in 4070 Complainant: ******* ***** Email: ******************** Address: **************************************** Complaint:I placed an order with Beacon Threads on May 25, 2025, and paid $84.80 for several items of clothing and accessories. The business promised a 710 business day processing time, but as of July 9, 2025, I have not received any products or tracking information.I reached out multiple times to their customer service email (****************************************), and while I received generic replies early on, my later follow-up messages have gone unanswered. The company gave assurances that the items would ship, but nothing has been ************ make matters worse, their website is now down, and they no longer appear to be operating or reachable. This experience has been frustrating, and I believe I was misled. I am requesting a full refund and/or for the issue to be formally investigated.

    • Initial Complaint

      Date:07/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items from this company on April 15, 2025 and never received them. I reached out via email a few times and got one automated response. I realized it was automated once a friend of mine told me they got the same one. I no longer care about the products and just want my money back. Their website has been taken down, and they haven't responded to anymore of my emails. I saw videos and comments online from others with similar situations as well.

    • Initial Complaint

      Date:07/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some items on April 3, 2025. Waited 2 weeks and nothing. Sent an email to customer service and they stated they were backlogged due to the holiday and my order would be out in a week or 2. Waited and nothing. It's now July, I sent about 5 correspondence to the company and it's the SAME response and still no product.

    • Initial Complaint

      Date:07/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an for 5 T-shirts with Beacon Threads and I am yet to receive it.I have reached out 3x to them for resolution and when I do via the website's customer service number, I get this auto generated message "Hi there,Were so sorry for the delay in shipping your order, and we want to sincerely thank you for your patience and understanding during this time.Please know that your order is very important to us, and weve already followed up with our shipping team to ensure it goes out within this week. As soon as it ships, youll receive a tracking update so you can follow its journey to you.Your kindness and patience truly mean the world to us. We know delays can be frustrating, and were doing everything we can to make this right. If theres anything more we can do in the meantime, please dont hesitate to reach out as were here for you.Wishing you a truly wonderful and blessed day.With heartfelt gratitude,The Beacon Threads Team"And when I respond to that I get no one responding. I have tried calling numerous times and no one ever picks up and goes directly to voicemail.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

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