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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy Rest Adjustable Beds has been calling me twice a day for months now. I have blocked the number every time they call and then they just call from another number. I have never purchased anything from them, I do not know how I am on their list. I have answered the phone and told them to stop calling me and take my number off their list, but they keep calling. This is making me crazy; they call every single day. I want it to stop. I don't know how they are allowed to keep harassing people that have no interest in doing business with them.

      Business Response

      Date: 02/02/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience

      Customer Answer

      Date: 02/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy Rest Adjustable Beds calls my cell phone daily from different numbers every time which I have attempted to block. I did not express any interest in the products. They are just cold calling someone who is not interested and ringing my phone without cause.

      Business Response

      Date: 02/03/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls several times a day and doesn't say anything when you pick up. I can't block the calls because they use different numbers. What is the point of doing this? Please make the calls stop!!

      Business Response

      Date: 02/02/2023


      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:01/30/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from this company at least once a day for the last several months. I have blocked every single number that they call from, but there are always new numbers. I have no affiliation with this company or any interest in whatever they're selling. It's harassment at this point. I want my number added to their DO NOT CALL List and my address removed from their records. I will file a harassment case otherwise.

      Business Response

      Date: 01/31/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:01/30/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done business with this company nor have i inquired information but they continue to call my phone number day and night from different states all different area codes i block them then they call from a different number i want the calls to stop I think this is some scam or something but whatever the reason i just want the calls to STOP! What do i need to do to get put on the do not call list ? Please put me on it if you can Thank you!

      Business Response

      Date: 01/31/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience

      Customer Answer

      Date: 02/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non-stop calls from caller id Easy Rest Adj. No one on the line. Very disruptive to our business. Need calls blocked.

      Business Response

      Date: 01/31/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:01/25/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Many, Many calls from this business. I never ask for information from them and there are LOTS of calls from LOTS of different numbers from all over the US. Blocking numbers daily, they never quit coming in from all over! No central number to call and cancel??? Please stop calls!

      Business Response

      Date: 01/25/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.

      Please allow three business days for the number to Cycle through our system for the calls to stop.



      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to "Place you on their Do-Not Call List"



      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.



      We apologize for the inconvenience.

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 23, 2022 a salesperson came to my home to discuss a superior adjustable mattress and bed frame, delivery, and set up with me. Also was promised that any medical issues that I have would be resolved using the adjustable mattress. It was a scam. She lied to me about other beds being made in *****, and how superior their product was with a lifetime warranty. I was pressured by salesperson, and told that the sale was only good for that day. A friend and I researched company and products on Thanksgiving Day, and I was very disappointed since most reviews were bad about poorly made mattress, frame, poor service, and overpriced product. She even set up a finance plan while discussing product details. I was told monthly rate. I asked about interest rate. Very high. I paid $6302.60 via check from credit card company. Signed paper to cancel my order and mailed it on 11/25/22. I was notified by my credit card company that the check had been cashed. I never scheduled delivery, since I sent in cancellation paper. Papers also said that I did not have to give a reason for my cancellation. I only heard from ****** asking when I want delivery. I have heard nothing about the cancellation or refund from the company. I recently contacted their customer service via email. No order or reference number on the paperwork. just my name, address, etc. Since I don't have their bed in my possession, it should be easy for them to refund the money that I paid.

      Business Response

      Date: 01/30/2023

      ************ recently emailed asking about a pillow by email & nothing mentioning about canceling her order.I personally responded to the email letting her know we will be bringing the pillow on delivery. We spoke to her trying to set delivery several times in November and December, but she was in *********** to care for her mother. Again,we spoke on December 19th, & she was still in **. If a cancellation was mailed 11/25/22, why would she not inform the delivery department that she cancelled the order, instead let them know she was out of town & couldnt take delivery on the day we were in her area. We never received a cancellation with a post **** 11/25/22, but we now have received an email dated 1/24/23 stating she would like to cancel. Being this is her first time ever mentioning wanting to cancel the purchase, I am a little confused to why all the negativity against a company that was never informed of the cancellation, not even when ************ herself delayed delivery do to being out of town. We will certainly handle the cancellation request.

      Customer Answer

      Date: 02/03/2023

       
      Complaint: 18935086

      I am rejecting this response because: The response from Easy Rest does mention cancelling the order but does not mention processing a refund to me for the check that they cashed in the amount of $6302.60. The reason why I asked about the pillow is because I was told that I was supposed to receive the pillow as a gift for listening to the presentation.  Since I sent the cancellation paper on 11/25/22, I assumed that Easy Rest received it before 12/1/22.  I did not mention the fact that I had sent the cancellation paper to ******, because I knew that he would try to negotiate a discount to talk me into not cancelling.  Your terms state that I don't have to give a reason.  That is why I did not mention it.  I spoke to ***************************** on 1/26/23.  He agreed to press a button to cancel the order after offering me a 50% discount.  I need to be reimbursed for the check that you cashed without delivery of your product. Once you state in writing that I will receive a refund, I will agree to your response to BBB.

      Sincerely,

      *****************

      Business Response

      Date: 02/03/2023

      This consumer is not giving accurate information on what transpired.

      We have as she has requested and cancelled her order and a full refund is being mailed on 02/03/2023.

      We have nothing else to respond to with this consumer as it will only feed more false information.

      Customer Answer

      Date: 02/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I was never advised by the Easy Rest about the refund, only the cancellation, which  is why I responded as I did previously.

      Sincerely,

      *****************

    • Initial Complaint

      Date:01/24/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is repeatedly calling me once or twice a day. It is bordering on harassment! Every time I block the number they change the number. I would like my number blocked from their calling list!

      Business Response

      Date: 01/25/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to "Place you on their Do-Not Call List"

      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 01/26/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept. I have told other companies not to call my number again and it doesn't always work. This company's robo calls and practices are a poor example of a business.

    • Initial Complaint

      Date:01/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been receiving robo-calls daily from this company for the last couple months. I've never done business with this business, nor provided my number to them. Each call originates from a different number, so I am unable to stop the calls on my end. PLEASE REMOVE ME FROM YOUR CALL LIST!

      Business Response

      Date: 01/25/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.

      Please allow three business days for the number to Cycle through our system for the calls to stop.



      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to "Place you on their Do-Not Call List"



      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.



      We apologize for the inconvenience.

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

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