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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls my cell multiple times a day and every time I block a number, it calls from a different number. I have never done business with them and the call volume is excessive.

      Business Response

      Date: 02/08/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      For future reference on any calls from any company you do
      not want, instead of blocking the call answer the call and specifically state
      for the company to “Place you on their Do-Not Call List”

      The phrase “Place me on your Do Not Call List” or
      “Take me off your calling list” instructs the caller you do not want to be
      called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/10/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      Erinn *********

    • Initial Complaint

      Date:02/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy Rest Adjustable is constantly robo calling the house as many as 6 times a day with a different telephone number each time. Our phone has been on do not call list for years.

      Business Response

      Date: 02/07/2023

      .The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving 2 to 3 phones calls per day from Easy Rest Adjustable Sleep Systems, from different phone numbers. I am on the No-call list.

      Business Response

      Date: 02/07/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:02/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been getting a call about a free bed for about 2 months from East Rest Adjustable. Whenever I answer, they call me a name that isnt my name. When I tell them they have the wrong number, they keep calling me.

      Business Response

      Date: 02/06/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.


      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/06/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered a contest to win an Easy Rest bed in late November or early December of last year. Since then I have received an average of 3 calls per day, 7 days per week regarding this product. I am on the national do not call registry, and my non-response to their calls I hoped would show my lack of interest in this product. Please have any future calls stopped.

      Business Response

      Date: 02/06/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      For future reference on any calls from any company a lack of response does not stop the calls. Answer the call and specifically state
      for the company to “Place you on their Do-Not Call List”

      The phrase “Place me on your Do Not Call List” or
      “Take me off your calling list” instructs the caller you do not want to be
      called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/07/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      Ed ******

    • Initial Complaint

      Date:02/03/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving multiple calls a day from this company and would like them to stop. I have never given them my information, been a customer, or so forth. Please remove my number.

      Business Response

      Date: 02/06/2023


      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never contacted this company or requested anything from them, but I have received 5 calls from them today alone! I am on the Do Not Call Registry so they should not be calling. Each call comes from a different number so there is no way to block them. At this point it has become harassment. STOP THE CALLS!

      Business Response

      Date: 02/03/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling my phone over and over. Even late at night. I want to be taken off the list.

      Business Response

      Date: 02/03/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      For future reference on any calls from any company you do
      not want, instead of blocking the call answer the call and specifically state
      for the company to “Place you on their Do-Not Call List”

      The phrase “Place me on your Do Not Call List” or
      “Take me off your calling list” instructs the caller you do not want to be
      called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calls multiple times daily from different numbers, blocking does not stop the calls.

      Business Response

      Date: 02/03/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      For future reference on any calls from any company you do
      not want, instead of blocking the call answer the call and specifically state
      for the company to “Place you on their Do-Not Call List”

      The phrase “Place me on your Do Not Call List” or
      “Take me off your calling list” instructs the caller you do not want to be
      called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving over 10 calls a day from this spam company, about Easy Rest Adjustable Sleep Systems.

      Business Response

      Date: 02/03/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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