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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant harassment from this business daily via multiple calls, each time from a different number. I block EVERY. NUMBER. And still they call every single day on new ones. I have never done business with them nor given my number out to them to call me in the first place.

      Business Response

      Date: 02/21/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been receiving multiple calls from this company just like the other complaints here and would like for it to stop. I received the first call in January and it has been increasingly more and more frequent. It's becoming multiple calls in one day.

      Business Response

      Date: 02/16/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:02/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting calls daily from this company, sometimes multiple times a day, from several different phone numbers. I have never done business with them. These calls need to stop.

      Business Response

      Date: 02/15/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To date, I have filed complaints with the Better Business Bureau and the ************************ with no less than TEN (10) violations of the Do Not Call Registry by East Rest Adjustment marketers received by my private phone number **************:Feb 3: ************ Feb 4: ************ Feb 6: ************ Feb 7: ************ Feb 8: ************ Feb 8: ************ Feb 9: ************ Feb 9: ************ Feb 10: ************ Feb 13: ************ A violation of the Do Not Call (DNC) provision of the Telemarketing Sales Rule (TSR) can be up to $43,792 per call. The fines for a violation of state Do Not Call rules can vary from $100 up to $25,000 per call.When can I expect compensation from your company for all these calls that I did not ask for?

      Business Response

      Date: 02/17/2023

      This phone number came to us as an inquiry on two occasions from an individual with the same last name as the person filing the complaint.

      When we received the the BBB Complaint we immediately removed the complaint phone number from our system and placed them on our Do-Not-Call list.

       

    • Initial Complaint

      Date:02/14/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For weeks now, I have been getting unwanted solicitation phone calls from ********* Adjust every morning before 10:00 am and most afternoons between 2:00 and 3:00 pm. The phone numbers are NEVER the same. Just in the last week, the phone calls came from these various area codes: 570, 812, 248, 601, 989, 947, 409, 734, 321, 575, 585, 717, and 706. It is abusive and maddening. Please get them to stop calling me!

      Business Response

      Date: 02/15/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:02/14/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I endlessly receive calls from this company.They continuously call, sometimes multiple times a day. I have answered and asked to be permanently removed from their call list, to no avail. I have never purchased anything from this company, I have never signed up for a newsletter, or contacted them for anything ever.I'm not sure what to do to stop receiving calls from these people at this point, short of having my phone line disconnected.

      Business Response

      Date: 02/15/2023

      We do not show record of where you have spoken to anyone requesting to be placed on our Do-Not Call list.

      Nevertheless, The phone number listed in the complaint has been added to our Do-Not-Call List.

      Please allow three business days for the number to Cycle through our system for the calls to stop.

      We apologize for the inconvenience.

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls my phone daily, sometimes several times in a day. I have repeatly blocked the number calling but hey call from different numbers and manage to get around my call block. This is more than annoying, I am thinking that I will have to change my number to get away from these calls.

      Business Response

      Date: 02/10/2023

      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am constantly being harassed by ********* Adj. ******** the number does no good. They just call back with another one. I'd sleep on broken glass before I'd buy a bed from them.!

      Business Response

      Date: 02/10/2023


      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to Place you on their Do-Not Call List

      The phrase Place me on your Do Not Call List or Take me off your calling list instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is relentless with their sales calls. I receive up to 7 calls daily from this place and each time it’s from a different number. It is absolutely ridiculous. I’m on the no call list and yet they continue to call. Please stop calling me!!! I’m not interested.

      Business Response

      Date: 02/09/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:02/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested to be in their "do not contact" category and continue to get sales calls from various locations. This is a total annoyance/harassment circumstance.

      Business Response

      Date: 02/08/2023


      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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