Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

185 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/30/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive multiple calls a day from different numbers all claiming to be easy adjustable beds and that they have my entry. I have asked them multiple times to stop calling me and continue to receive spam calls.
Business Response
Date: 11/30/2023
The phone number listed in the complaint has been added to our do not call list.
Please allow three (3) business days for the phone number to cycle through our system.
We apologize for the inconvenience.

Customer Answer
Date: 11/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:11/21/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint on behalf of my grandmother, her phone number is listed in this complaint. This business has been calling her repeatedly, sometimes daily, at 8:15 in the morning, despite several requests from us to be added to the Do Not Call list and being told that this number was added. Just to ask if she had received their mailing with the information on how to enter a sweepstakes, which is a completely pointless phone call. It is bordering on harassment, and taking advantage of the elderly. I would like to actually and permanently have the number listed here be added to their Do Not Call list.
Business Response
Date: 11/22/2023
The phone number listed in the complaint has been added to our DNC. Please allow three (3) Business days for the number to cycle through our system and the calls will stop.
We apologize for any inconvenience.
Bureau Response
Date: 11/22/2023
Anne ******

**** *****

Dear Anne ******:

This message is in regard to your complaint submitted on 11/21/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response
from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

The phone number listed in the complaint has been added to our DNC. Please allow three (3) Business days for the number to cycle through our system and the calls will stop.
We apologize for any inconvenience.
Customer Answer
Date: 11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* *nd find that this resolution is satisfactory to me.

Sincerely,

Anne ******
Bureau Response
Date: 11/22/2023
Ruth *****
Easy Rest Adjustable Sleep Systems

**** ** ******** ******
*********** ** *****

Dear Ruth *****:

This message is in regard to a complaint submitted to BBB about your business on 11/21/2023 by Anne ******. This complaint was assigned ID *********

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Anne ******
Bureau Response
Date: 11/22/2023
Anne ******

* ** *****

Dear Anne ******,

This message is regarding Complaint ID * ********* Easy Rest Adjustable Sleep Systems

Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:

* BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.

* BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.

* BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents & senior citizens about the psychology of fraudsters and the tactics used to swindle life savings

Your tax-deductible donation will help ensure these services continue to be provided to your local community.

Follow the link below to make a secure online donation:

****************

If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:

BBB Serving Greater Maryland

Attn: BBB Maryland Foundation

502 S. Sharp St., Ste 1200

Baltimore, MD 21201

The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is 52-1276325. Your time and consideration is greatly appreciated!

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Initial Complaint
Date:11/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A minimum of 3-6 calls throughout the day are coming in after I have picked up the calls from "Easy Rest" "ER Adjustables" and "ER systems". I told them to remove me from their list and stop calling mid-year - so about May - June 2023 and the calls persist and almost have increased with frequency. They never leave a message and just won't stop calling. This is disruptive to the point where they even called before 6 am one time.
Bureau Response
Date: 11/22/2023
Tracey ****

***** *** ** ** **** ***
********* *****

Dear Tracey ****:

This message is in regard to your complaint submitted on 11/20/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response
from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

The Phone number listed in the complaint is not being called by Easy Rest.
If there is another number, we would need the number being called including area code.

Bureau Response
Date: 11/27/2023
Ruth *****
Easy Rest Adjustable Sleep Systems
**** ** ******** ******
********** ** *****

Re: ID * ******** - Tracey ****

Dear Ruth *****:

Thank you for your recent response to Tracey ****. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Bureau Response
Date: 11/27/2023
Tracey ****

***** *** ** ** **** ***
****** ** *****

Re: ID * ********* Easy Rest Adjustable Sleep Systems

Dear Tracey ****,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Initial Complaint
Date:11/17/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple calls from different phone numbers with no one on other end of the line. I block daily, but they continue to call. I’m aware that others have suffered and taken the same steps.
Please force this company to clean its marketing procedures up!
Business Response
Date: 11/17/2023
Tell us The phone number listed in the complaint has been added
to our Do-Not-Call List.
Please allow three business days for the number to Cycle
through our system for the calls to stop.

For future reference on any calls from any company you do
not want, instead of blocking the call answer the call and specifically state
for the company to “Place you on their Do-Not Call List”

The phrase “Place me on your Do Not Call List” or
“Take me off your calling list” instructs the caller you do not want to be
called.

We apologize for the inconvenience.
Bureau Response
Date: 11/21/2023
Anton ****

*** **** **
********** *****

Dear Anton ****:

This message is in regard to your complaint submitted on 11/15/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response
from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Tell us The phone number listed in the complaint has been added
to our Do-Not-Call List.
Please allow three business days for the number to Cycle
through our system for the calls to stop.

For future reference on any calls from any company you do
not want, instead of blocking the call answer the call and specifically state
for the company to “Place you on their Do-Not Call List”

The phrase “Place me on your Do Not Call List” or
“Take me off your calling list” instructs the caller you do not want to be
called.

We apologize for the inconvenience.
Customer Answer
Date: 11/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Anton ****
Bureau Response
Date: 11/21/2023
Ruth *****
Easy Rest Adjustable Sleep Systems

**** ** ******** ******
*********** ** *****

Dear Ruth *****:

This message is in regard to a complaint submitted to BBB about your business on 11/15/2023 by Anton ****. This complaint was assigned ID *********

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Anton ****
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please help me!! I purchased the adjustable bed from this company 8 months ago, and ever since I purchased and started using the bed it’s been making my back pains even worse. I’m a 67 year old woman who has sciatic nerve pain in my lower back, and I was approached by a recruiter from the company who knocked on my door and started informing me about the company and the benefits of the adjustable bed. I informed them of my back condition and they told me the adjustable bed would help relieve my sciatica pain. Well, $5000 and 8 months later my back is in even worse condition than before I purchased the bed!!! I’m barely able to get out of bed and need assistance from my family. My daughter’s even slept in my bed a few times and complained about her own back hurting afterwards. I’m paying these people $150/month and I’m NOT satisfied with this bed at all. Then, when I actually reached out to the company about this issue..they told me that I need to “turn the bed over” every 6 months. That’s ridiculous, and I’m an elderly woman. I can’t turn over the bed on my own, and it’s not going to make anything better by just turning over the bed back to back every 6 months. I can’t continue to keep paying on a bed that’s causing more damage and harm to my body more than helping and relieving pain. I deserve to be reimbursed/refunded if not all, adleast partial of what I paid for the bed. I shouldn’t have to deal with a bed that not only put a dent in my wallet, but also is causing my sciatica nerve to become worse..
Business Response
Date: 12/15/2023
Ms. ******** purchased her bed May 9, 2022 ( 19 months ago ) not 8 months ago....Our customer service department already spoke to the customer and dealing with her directly.
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent $5983.77 on a bed 2 yrs ago, where the mattress has caved in on the side, Already! I was promised a Lifetime Warranty, but these people basically laughed at me each time I called & complained. They also claim to have No record of my complaints! Also, I paid for a bed frame that charges my iPads. That stopped working almost immediately. Also, theres this horrible bar at the base of my bed, preventing me from tucking in any of my sheets, or bedskirts, or blankets. Im 68 yrs old & only 4 10 tall & 100 lbs. Ive had problems with this bed right from the beginning, but Nobody was interested, once they received my money. Im Still paying $1100 on a loan, for this POS bed, that I bought 2 yrs ago.. When I told them that my old, 20 yr old bed was more comfortable than this, & that the side of the mattress Shouldnt be collapsed bcz Im Only 100 lbs, & Im All alone, the guy had the Nerve to say that he didnt know how I sleepimplying that it was My fault that his crappy product was defective. And suddenly, that Lifetime Warranty became a prorated lifetime warranty! NONE of this was explained to me when their salesman was in my home, pressuring the **** out of me to buy his awful product. As far as the bar, he told me that I can remove it myself. How am I supposed to hold up a mattress, while trying to use some kind of screwdriver, to unscrew this bar from the mainframe? Thats when he told me Id be charged $350 for Them to remove the bar! . My life has been a nightmare ever since I bought this bed, bcz I have severe cervical neuralgia & double vertigo, & am extremely weak, so fighting to keep the blankets on the bed, & being So uncomfortable bcz of this horrible mattress, has been an Awful experience! I honestly believe that I was given a defective mattress. Either that, or these people produce an inferior product & then prey on elderly fools like myself. IF this bed had been a good bed, Id have No complaints, but its Horrible! I need Help, please.
Business Response
Date: 10/05/2023
Ms. **** received her bed 2 1/2 years ago, 9/19/23 was the first call in 2 1/2 years and we are more than happy to help Ms. **** if Ms. **** would like to speak to our customer service representatives instead of screaming & refusing to allow our representatives to have a conversation in order to help resolve the issues Ms. **** is having with the sleep system.
Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint entered by BBB Staff - lj Consumer is a Senior. Representative came to consumers home on July 28, 2023. The bed was delivered on August 2, 2023. Consumer purchased one Easy Rest Adjustable twin size bed. Reference number ********. Total price is $3897.52. Consumer paid $200 deposit. Next payment due September 3rd. The bed is too small. The bed is not wide enough. Consumer has called the company several times. Company does not return her phone calls. Consumer previously had a queen size bed.
Business Response
Date: 08/16/2023
We have had once conversation with this customer on 08/03/2023 and no other contact.
I will have our customer service department reach out to her.
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 17, 2023 a man came up to my door. He is selling adjustable beds so I let him in and dont know why. I told him to start with that I had no money for the beds. He was at my home for over 2 hours. He would tell me about the bed and then he would call someone who was supposed to be his boss he would talk to them and then tell me to talk to them. They would make me an offer and I would have to refuse because the money still wasnt there. After several such calls I finally accepted and bought a bed. The bed was delivered on Friday July 24, 2023. On July 31, 2023 I called to tell them the bed wasnt comfortable. They suggested that I turn the mattress. But I wanted the bed picked up. They c said no. I am 83 years old and I feel like I have been taken advantage of by these people. Please help me. Thank you! The price of the bed was $3,218.55
Business Response
Date: 08/08/2023
First, our company NEVER just sends a salesman to an individual's home without an appointment. *** ******* would have set an appointment with a day and time of her choosing. Also, our company gives a 5-day cancellation policy in which *** ******* could have easily cancelled the purchase BEFORE accepting the delivery of the bed. Our dispatcher will be in touch with *** ******* to address the mattress being too firm..
Customer Answer
Date: 08/08/2023

Complaint: 20424566

I am rejecting this response because:
I did not have an appointment with Rest Easy . Im 83 years old and I feel that I have been taken advantage of by this company. I didnt realize that the bed was so expensive. I live on afixed income and cant afford such an expensive bed.
Sincerely,
P
*** *******
Business Response
Date: 08/09/2023
As stated in our previous response, we do not do door to door sales. All of our appointments are made in advance with our customers and there is more than one conversation with the customer confirming the appointment.
I am not sure why there was a insurance attachment to this. Our contracts clearly state that we do not accept insurance.
At any point while the sale representative was meeting with the customer, she could have said she was not interested.
Due to health and hygiene laws, we cannot pick-up a bed. If we do, it must be disposed of.
A service ticket has been opened and the customer will be contacted so that we can do a mattress exchange.

Customer Answer
Date: 08/11/2023
I would like a mattress exchange, however if they can do a mattress exchange, why cant they pickup the bed frame. The mattress would have more germs than the rest of the bed. I am not ready to finalize this complaint. I did tell the salesman repeatedly that I could not afford the bed. If and when I made an appointment, I did not know how much the beds cost. That was the first thing I asked the salesman when I let him into my house. I dont want this bed.
Business Response
Date: 08/14/2023
We can not pick up a customers bed for any reason and resell it due to health and hygiene laws. Base and Mattress.
The consumer had more than one opportunity to cancel her order which she did not.
The customer accepted delivery on July 21, 2023. It was not until 10 days later that we heard from her stating that she did not like the mattress and wanted the bed picked up.
We informed her we would do a mattress exchange as we do want her to be comfortable with her purchase but that we do not pick up the beds.
This to us feels like more of buyers remorse than an issue with the bed. Had the customer purchased a car or a washer dryer the same rules apply.
When you sign a contract and are given a cancel period, if you do not cancel within the timeframe and have take deliver which the customer did they assume financial responsibility.
Again, we will do what we can to make the customer happy with their purchase, but we can not be responsible if the customer is changing their mind.
Initial Complaint
Date:08/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB Staff - lj

Consumer is a Senior. Consumer purchased the bed about a month ago. A salesman came to the consumer home. The consumer thought she was being sold a bed for $1800. She signed paperwork for $4500. Consumer was told the bed was adjustable. The salesman demonstrated a bed that went up and down. The consumers entire bed does not go up and down. Only the foot and head go up and down. The consumer needs for the entire bed to go up and down. Consumer called the company, Consumer told the entire bed does not go up and down. Consumer feels the bed was misrepresented, Consumer being charged $350 for service call. The service call is too expensive for the consumer. Consumer has not been using the bed. It is too high. She is unable to get into the bed. She has been sleeping in a recliner chair.
Bureau Response
Date: 08/03/2023
Ruth *****
Easy Rest Adjustable Sleep Systems

**** ** ******** ******
********** ** *****

Dear Ruth *****:



Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/1/2023 and was assigned an ID of ********.

How do I take care of this?

Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response?

Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.

Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

What will happen if I do not submit a response and what can I expect to happen next?

If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?

We look forward to helping you and your customer work toward an amicable resolution.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:

Annette **********

**** ********* **
********** ** *****

Daytime Phone: ###-###-####
E-mail: ***************************

The details of this matter are as follows:

Complaint Involves:
Selling Practices

Customer’s Statement of the Problem:

Entered by BBB Staff - lj

Consumer is a Senior. Consumer purchased the bed about a month ago. A salesman came to the consumer home. The consumer thought she was being sold a bed for $1800. She signed paperwork for $4500. Consumer was told the bed was adjustable. The salesman demonstrated a bed that went up and down. The consumers entire bed does not go up and down. Only the foot and head go up and down. The consumer needs for the entire bed to go up and down. Consumer called the company, Consumer told the entire bed does not go up and down. Consumer feels the bed was misrepresented, Consumer being charged $350 for service call. The service call is too expensive for the consumer. Consumer has not been using the bed. It is too high. She is unable to get into the bed. She has been sleeping in a recliner chair.

Disputed Amount: $4500.00

Desired Settlement:
Exchange

Consumer would like a bed that is lower and easier for her to get in and out of.

Bureau Response
Date: 08/03/2023
Annette **********

**** ********* **
********** *** *****

Dear Annette **********:

Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/1/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

Now that I have filed, what is the next step?

We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.

What if I do not agree with the response from the business?

It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org

What happens if a business does not respond?

BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Business Response
Date: 08/03/2023
Our dispatcher will be in contact with the customer to send out a tech to lower the bed and have her test the height to make sure she can get in and out of the bed easier. Thank you. Easy Rest Customer Service.
Bureau Response
Date: 08/03/2023
Annette **********

**** ********* **
************ *****

Dear Annette **********:

This message is in regard to your complaint submitted on 8/1/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response
from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code* **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Our dispatcher will be in contact with the customer to send out a tech to lower the bed and have her test the height to make sure she can get in and out of the bed easier. Thank you. Easy Rest Customer Service.
Bureau Response
Date: 08/08/2023
Ruth *****
Easy Rest Adjustable Sleep Systems **** ** ******** ******
********** ** *****

Re: ID * ******** - Annette **********

Dear Ruth *****:

Thank you for your recent response to Annette **********. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Bureau Response
Date: 08/08/2023
Annette **********

**** ********* **
********* ** *****

Re: ID # ********- Easy Rest Adjustable Sleep Systems

Dear Annette **********,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Initial Complaint
Date:07/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a easy rest adjustable sleep system and it was delivered on 07/17/2023 and they showed me how to work the remote. I am unable to get in and out of the bed safely. They never asked me to get in and out of the bed while they were there setting up the bed. The salesman that was here setting up the bed stated the bed it would be 24 inches but the bed is in fact 27 inches. Jeff ***** was the salesman name. I called easy rest adjustable systems today and I spoke to someone by the name of Jeff. Jeff said that they could send a truck down there but it would be $350.00 more to repair the bed. I told him that I was not paying $350.00 more I just need two strong men to adjust the bed. I just want them to adjust the bed to I can get in and out of the bed safely. I am unable to do so. I am 80 years old.
Bureau Response
Date: 07/25/2023
Ruth *****
Easy Rest Adjustable Sleep Systems

**** ** ******** ******
********** ** *****

Dear Ruth *****:



Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 7/24/2023 and was assigned an ID of *********

How do I take care of this?

Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response?

Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.

Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

What will happen if I do not submit a response and what can I expect to happen next?

If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?

We look forward to helping you and your customer work toward an amicable resolution.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:

Naomi ******

*** *** ***
*********** ** *****

Daytime Phone: ###-###-####
E-mail: ***************************

The details of this matter are as follows:

Complaint Involves:
Product Issues

Customer’s Statement of the Problem:

I purchase a easy rest adjustable sleep system and it was delivered on 07/17/2023 and they showed me how to work the remote. I am unable to get in and out of the bed safely. They never asked me to get in and out of the bed while they were there setting up the bed. The salesman that was here setting up the bed stated the bed it would be 24 inches but the bed is in fact 27 inches. Jeff ***** was the salesman name. I called easy rest adjustable systems today and I spoke to someone by the name of Jeff. Jeff said that they could send a truck down there but it would be $350.00 more to repair the bed. I told him that I was not paying $350.00 more I just need two strong men to adjust the bed. I just want them to adjust the bed to I can get in and out of the bed safely. I am unable to do so. I am 80 years old.

Desired Settlement:
Repair

I just want them to adjust the bed to I can get in and out of the bed safely. I am unable to do so. I am 80 years old.

Bureau Response
Date: 07/25/2023
Naomi ******

*** *** ***
*********** *** *****

Dear Naomi ******:

Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/24/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

Now that I have filed, what is the next step?

We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.

What if I do not agree with the response from the business?

It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org

What happens if a business does not respond?

BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Business Response
Date: 07/26/2023
The customer should have had the opportunity to test the height of the bed while the delivery was being done. We are listening to the results of the "delivery Call" made while the delivery crew was in the home. In the meantime, we are reaching out the the customer directly to address her concerns.
Bureau Response
Date: 07/26/2023
Naomi ******

*** *** ***
************* *****

Dear Naomi ******:

This message is in regard to your complaint submitted on 7/24/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response
from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

The customer should have had the opportunity to test the height of the bed while the delivery was being done. We are listening to the results of the "delivery Call" made while the delivery crew was in the home. In the meantime, we are reaching out the the customer directly to address her concerns.
Bureau Response
Date: 07/31/2023
Ruth *****
Easy Rest Adjustable Sleep Systems **** ** ******** ******
********** ** *****

Re: ID * ******** * Naomi ******

Dear Ruth *****:

Thank you for your recent response to Naomi ******. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Bureau Response
Date: 07/31/2023
Naomi ******

*** *** ***
********** ** *****

Re: ID * ********* Easy Rest Adjustable Sleep Systems

Dear Naomi ******,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

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Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.