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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bed was not used very much but already one base is not working. We are trying to locate someone to come look at it and fix it. They don't answer ANY of their toll free or local numbers. Terrible business.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned split King sheets and Mattress heating pad. They instructed (Jeff ******) me to return the items and they would send me the replacement items. The returned items were mailed in November. I have not heard from the company since. No one answers theit phone. I called multiple numbers. Customer service at (###-###-####), support ###-###-####, ###-###-#### and Corporate at ###-###-####. Are they still in business.

    • Initial Complaint

      Date:01/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot contact business about poor service

      Customer Answer

      Date: 02/19/2024

      Just a big thank you for helping…????

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Easy Rest Adjustable System with a wired remote on 12/16/2016. The remote or motor on the bed recently stopped functioning. I have a lifetime warranty on the motor. I have tried calling the customer support number (800) 523-5383, contact phone number (800) 768-3178 and the main number (800) 677-8200 several times but no one answers. I don’t know if the company is still in business or not. I just want some one from the company to contact me to arrange for a technician to come and assess and/or make the necessary repairs.

    • Initial Complaint

      Date:01/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phone calls nonstop daily starting at 8am and at least 3x or more per day for many months, perhaps even a year with constant calls. We never answer. Our answering machine is turned on but they never leave any messages. We think some of the numbers could be fraud, there are so many different phone numbers calling from the same company with slightly different ID name. I have 6 different phone numbers for them so far.

      Business Response

      Date: 01/04/2024

      Phone number has been added to our do not call list.

      Our dialer system has been down since 12/29/23 so no calls could have come from our company since 12/30/23.

    • Initial Complaint

      Date:12/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calling several times a day from different numbers I have blocked and asked to be removed from there calling list.

      Business Response

      Date: 12/20/2023


      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy Rest will not stop calling me, its been months. I've asked them to stop and take me off calling. I block them and they just call from different numbers every time. Prob spoofing. I'm seriously about to get a lawyer and file harassment suit against them if this isn't resolved.

      Business Response

      Date: 12/15/2023

      The phone number listed in the complaint has been added
      to our Do-Not-Call List.
      Please allow three business days for the number to Cycle
      through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls and I have asked them to stop. I tell them to take me off their call list. Over and over they call all day and some after 8:00pm. This is now harassment and needs to stop.

      Business Response

      Date: 12/14/2023

      The phone number referenced in above has been added to our DNC.

      Plese allow three (3) business days for the number to cycle through our system and the calls will stop.

      We apologize for the inconvenience.

       

    • Initial Complaint

      Date:12/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy Rest Beds have been harassing me for months. I have blocked every number they have called me from but they keep getting new numbers and keep calling. I get 2 or 3 calls every day. I just want them to stop. They have my home and cell number and I have yelled at them to stop but I think they are robot calls. Please help

      Business Response

      Date: 12/11/2023

      The phone number listed in the complaint has been added to our do not call list.

      Please allow three (3) Business Days for the number to cycle through our system and the calls will stop.

      We apologize for the inconvenience.

       

       

      Customer Answer

      Date: 12/19/2023

      I don't know why this case was closed, they are still calling and I got 3 phone calls today. They are harassing me all the time early and late. I just want them to stop.

      Business Response

      Date: 12/20/2023

      The last phone call we show to this phone number was on 12/09/2023 at ****** ****

      Phone number was placed on DNC on 12/11/2023 at individual's request.

      By 12/15/2023 no further calls should have been received.

       

       

      Customer Answer

      Date: 12/20/2023



      Complaint: ********



      I am rejecting this response because: I had 4 calls yesterday to my home phone from **** **** 2 in the morning and one in the afternoon.?



      Sincerely,



      ******** *****

    • Initial Complaint

      Date:12/08/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since September 9th, I've been getting phone calls from Er Systems. They leave no voice message, and I've tried to ignore them in the hopes they believe the number is unused but clearly they are not budging. I want them to stop blowing up my phone with their calls. I even attempted to block their numbers but they end up calling me again on a new number they acquire. I want them to stop harassing me immediately. I don't want their business. I also want them to stop selling my information and giving it to their other associate businesses as I've received tons of phone calls from Er Bedding, Er Adjustables, and more recently from Easy Rest almost every single day.
      I have provided a few examples of how many times they call my phone in the documentation uploads.

      Business Response

      Date: 12/08/2023

       

      The phone number referenced in the complaint has been added to our DNC.

      Please allow three (3) business days for the number to cycle through our system and the calls will stop.

      We apologize for the inconvenience.

       

       

      Customer Answer

      Date: 12/13/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

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