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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been contacting me via robocalls several times, sometimes up to five times a day. I have no idea how this company got my phone number as I am not in the market for a bed. I have blocked this holler and they continue to call from different phone numbers. I have contacted the business and requested to be added to the Do Not Call list. I do not wish to be contacted by this company. I want them to completely remove and block my phone number from their system.

      Business Response

      Date: 01/02/2023

      Business Response /* (1000, 5, 2022/12/14) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several phone calls daily displaying Easy Rest Adju. on the phone for the last 2 months and would like for them to Pease Stop Calling and place me on their DNC list..

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/12/13) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to "Place you on their Do-Not Call List"

      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have continually receive calls from various numbers in various states from this company making me think they are a scam. I have not solicited any product from this company and I'm not interested. It is very irritating for any company to conduct their sales in this way. I would like the calls to stop. Thank you.

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/12/13) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insistent spam phone calls daily please take me off this crazy robocall list

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/12/13) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like other complainants, my phone is on the National DO NOT CALL list. This company, Easy Rest Adjustment, calls my number, without leaving a message, several times a day, every day. Twice so far today 12/9/2022. They use multiple phone numbers to call. I've tried to block every one and have tried to report them to my phone service provider. Nothing works. They continue these robocalls with new numbers over and over. Something needs to be done to convince this company that this is REALLY poor business practice. I am planning to start going to media, both social and mainstream, if this does not STOP!! Can you help?

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/12/13) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to "Place you on their Do-Not Call List"

      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/09/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receive several calls a week from varying numbers in different cities. Ongoing for the last 3 months, including 2 this morning. Never signed up or have purchased anything from this company. I am on the national DNC, so upset that they even got my phone number.

      Business Response

      Date: 12/26/2022

      Business Response /* (1000, 5, 2022/12/13) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      We apologize for the inconvenience.


      Consumer Response /* (2000, 7, 2022/12/13) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:12/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get multiple robo calls a day. I've tried to block the numbers but they continue with different numbers. Some calls have come on at 5:30 am!!!

      Business Response

      Date: 12/28/2022

      Business Response /* (1000, 5, 2022/12/12) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to "Place you on their Do-Not Call List"

      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving several calls a day from this company. Every time, the Caller ID number is different, The Caller ID name is Easy Rest Adj.

      I have never done business with this company or ever made an inquiry to them or any inquiry to any business about adjustable beds.

      I have done an internet search on enough of the Caller ID numbers to know they are using spoofing technology to fake the caller ID number. No legitimate would do this or allow anyone in their employ to do this.

      I am on the National Do Not Call list. I see most of their responses to this type of complaint is to put the complainant's phone number on their DNC list. This is unacceptable. The law says they DO NOT CALL any number on the national list. It is not the responsibility of the person being called to do this with every violator of the National Do Not Call List. It is their responsibility.

      Business Response

      Date: 12/26/2022

      Business Response /* (1000, 5, 2022/12/12) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop

      We apologize for the inconvenience.


      Consumer Response /* (3000, 7, 2022/12/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This satisfies my needs, the calls have stopped. But they have not said they would change their business practices by using the National Do Not Call list and stop spoofing phone numbers.

    • Initial Complaint

      Date:12/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple calls from this company. I have blocked them but they keep coming from different numbers. How can I get them to stop calling?

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/12/12) */
      The phone number listed in the complaint has been added to our Do-Not-Call List.
      Please allow three business days for the number to Cycle through our system for the calls to stop.

      For future reference on any calls from any company you do not want, answer the call and specifically state for the company to "Place you on their Do-Not Call List"

      The phrase "Place me on your Do Not Call List" or "Take me off your calling list" instructs the caller you do not want to be called.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:12/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple robo calls from multiple numbers and states. I do NOT want an easy rest adjustable bed, block all their calls and still they keep calling!!!

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/12/09) */
      The phone number listed in the complaint has been added to our Do-Not Call list.

      Please allow three (3) Business days for the number to cycle through our system for the calls to stop.

      We apologize for the inconvenience.

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

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