Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Window Nation, LLC has 38 locations, listed below.

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  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, LLC

  575 University Ave Norwood, MA 02062-2654

  
• 

  Window Nation, LLC

  1200 Windham Pkwy Romeoville, IL 60446-1673

• 

  Window Nation LLC

  1070 N Farm Rd Unit 1 Wallingford, CT 06492-5931

• 

  Window Nation Cincinnati

  11935 Tramway Dr Ste B Ste B Cincinnati, OH 45241-1687

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/2025, I had $46,000 worth of work done for windows by the business. I have been trying to get an itemized bill and reimbursement for the cost of the haul, which I was charged for and they did not haul anything, in fact, I had to pay another company to do that. My insurance company is requesting this information in order for me to receive my reimbursement and the business is not providing it to me as the representative previously told me. When I contacted the business directly, I was told that this information would be provided to me within 48 hours, but that also never happened. I would just like for the business to provide me with the information that I have requested multiple times, which has been on going for a few weeks with no results. I am on a time schedule with my insurance company and would like the business to make resolution to my requests.

  

  Business Response

  Date: 06/18/2025

  Window Nation apologizes to our customer for the delay in resolving their concerns. We are crediting our customer the disposal fee and the cost for removal of their old windows. We have provided the appropriate documentation as requested. We greatly appreciate our customer's patience.

  

  Business Response

  Date: 07/01/2025

  
  *** ********
  Jun 30, 2025, 8:13 PM (13 hours ago)
  
  
  Hello ****.
  
  Just following up on our earlier email about the itemized list and rebate.
  
  I'm working with our sales team to see what they can come up with but if you can tell me which windows you specifically need it will be much easier to get a list.
  
  Also, I don't see your answer to the $750 rebate.  I can still send that if you want while we try to get the list together.
  *** ******** | Regional Director-Operations
  T: ********** | E: **********************************************************

  

  Business Response

  Date: 07/09/2025

  Window Nation apologizes for the delay in our response. Window Nation is currently working with our insurance and has kept the customer updated through out the process also Window Nation and has also provided compensation for our customer on the disposal fee and permits. ********************** did send an email to our customer on July 8, 2025, with an update on what we are doing.

  

  Business Response

  Date: 07/10/2025

  Nationwide claim ******-** - **** and ***** *****
  External
  Inbox
  
  
  *** ********
  Attachments
  Wed, Jul 9, 4:18 PM (17 hours ago)
  to **********************************************************************************************, ****-************** me, ****, ******************** *******, ******
  
  This is *** ******** with Window Nation and I'm sending a copy of our contract and window costs for our customer, **** *****.
  
  We contracted 12/7/2024 to replace 21 windows at a total cost of $46,000.
  
  Initial installation was 2/7/2025 and 2 remakes were installed 3/10/2025.
  
  Funding for project was submitted and Window Nation was paid in full 3/11/2025.
  
  Average cost per window was $2190, which includes all material, labor, permitting, and any other costs associated with the window installations.
  
  Customer is claiming ************************ for insurance purposes at a total cost of $21,900.

  

  Business Response

  Date: 07/10/2025

  HI ***, Thanks again for the chat this afternoon for forwarding the documentation for review. We'll follow up if anything additional is needed. Best,

  ***** ****** FL License ******* ************************** Claims Associate W******************* F************ ******************************************************************************************************************************************************************************************************************************************************************************************** PO BOX 182068 ********,OH43218

  
  

  Customer Answer

  Date: 07/22/2025

  ***BBB note:  The consumer has elected to sign the mutual settlement and the refund of $689.00 has been sent via FedEx. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had a contract and it was canceled on time and they agreed to pay the refund but it has been for so long and they have not sent me my refund of $3000 . i have writing them many times but they don't care and they are ignoring me. so please help me to get my money back from them.thank you

  

  Business Response

  Date: 06/11/2025

  Window Nation thanks the customer for their patience, their job was canceled and any monies paid refunded back to them.   Window Nation sent it via ***** #************
  and it was delivered June 11, 2025, at 2:46pm.  Window Nation hopes that for any future projects, they will keep us in mind.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Window Nation in July of 2022. The project was completed on July 20th and 21st of 2022. They were hired to install 11 new windows and a new sliding glass back door. paid $16,123.00.winter of 2022 we had water leaking underneath our sliding glass door. Window Nation sent out a new team member that had to reinstall and seal it properly. We began to have a leak into our home whenever it would storm. The team that installed our windows failed to seal and install the window properly. I discovered an abundance of water damage and mold after removing some drywall. I contacted Window Nation who sent out a manager. I had to move my family out due to mold. When the manager arrived he told me he reviewed the team who handled my install and immediately knew what the problem was going to be. The manager said all but one of my windows were improperly installed. The manager admitted Window Nation was at fault and would pay for all the damages. He told me to get an estimate for the remediation and repair. Window Nation sent out a team about 2 weeks later who had to reinstall all the windows but one. The manager was provided with a detailed estimate for the remediation and repairs. For the next three weeks I was told the process was moving along and they had submitted it to insurance. They told me to expect hearing from someone with the insurance company. No one ever called. Finally, I got the insurance information from the manager and called them myself. They had no record of a claim being opened. I had to open a claim myself with the subcontractors insurance. Window Nation has offered no service to help my family during the time of being separated from our home for two months now. The regional manager told us that their insurance company will compensate us. At this point we have received no compensation or money to pay for the repairs. Our home still isnt repaired. The insurance company of the subcontractor, **************************, is still investigating at this time.

  Customer Answer

  Date: 06/06/2025

  I am actively in contact with the insurance investigator through ******** insurance and spoke with her this morning. However, that is the subcontractor's insurance company and someone I should not be dealing with to this extent. I should be dealing with Window Nation. I last spoke with their regional manager on Monday, June 2, 2025. I haven't talked with the install manager since, May 20. I am hoping to have a conversation with someone today from Window Nation to further the issue. 

  

  Business Response

  Date: 06/12/2025

  Window Nation apologizes to our customer for the lengthy delay in resolving their concerns. Window Nation originally installed our customer's ********************* on July 20, 2022. Window Nation was just made aware of the issues that our customers have experienced. We have forwarded the quote our customer provided to our operations department, and we are currently working on a ************* with any insurance claim, this process does take time, and we will update our customer with an *** as soon as we have one.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I meet with ***** ***** to discuss replacing 6 windows at my residence on 2/21/2025 and at the end of our meeting a contract was signed for the replacement of 6 windows for the sum of ********. On 02/27/2025 a Window Nation measuring tech come to my home to take window measurements and he recommended that we should keep the same window grid patterns uniformed throughout the house, which I was agreeable to this recommendation and the additional cost for adding grids into all 6 window panels. On 03/04/2025 they sent a change order forms via email reflecting the additional charge for adding the grid pattern, which I signed the new revised contract. On 04/30/2025, 6 windows were installed but after doing the walk through after the installment was completed. I realized that they had installed the wrong windows. because none of the windows had the grid ****** design. I spoke with ** *********, on 04/30/2025 and he reassured me that they would correct the error and that new window panels would be reordered that day. He also stated I would be notified when the new window panels arrived and scheduled a new installment date to have them installed. I only spoke with ***** ***** one time since 04/30/2025, and that was on 05/14/2025. I have called the company numerous times without any return phone calls back or respond.

  

  Business Response

  Date: 06/10/2025

  Window Nation apologizes for any frustration that may have been caused during this experience. Window Nation did put in the correct order for the grid pattern, and we have an ETA of June 19, 2025. Once inspected, we will call our customer to set an installation date that works for them. Window Nation greatly appreciates our customers' patience and looks forward to bringing them a complete resolution.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23419056
  
  I am rejecting this response because:

  Subject: Follow-Up Request for Refund Unresolved Window Grid Installation Issue Dear Window Nation Team, I am writing to follow up on an unresolved issue regarding my window installation order. On July 3, 2025, your technician visited my home to reinstall six window panels with grid patterns, as the original installation had incorrectly included windows without grids. At the conclusion of the service, I was asked to sign an electronic document which noted that only one windowthe bathroom windowcould not be replaced due to it requiring a frosted grid panel. However, after the technician left, I did a walk-through and discovered that in fact, two windows were not replaced and remain without the grid pattern that I originally ordered and paid for. I contacted your office immediately to report this discrepancy and requested reimbursement for the two incorrect windows, as I was charged for grid installations that were not completed. Unfortunately, I have yet to receive a follow-up call or resolution. At this point, it has been over two months since the original installation date, and Window Nation has not fulfilled the terms of the order. I am respectfully requesting a refund for the two windows that still do not have the grid design as ordered. Please address this matter promptly. I would appreciate written confirmation of the refund or an alternative resolution within 7 business days. I am hopeful that we can resolve this amicably without having to escalate further. Thank you for your attention to this matter. Sincerely, ****** ****
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 07/08/2025

  Please address this matter promptly. I would appreciate written confirmation of the refund or an alternative resolution within 7 business days. I hope this issue can be resolved amicably.

  Thank You !

  ****** ****

  

  Business Response

  Date: 07/11/2025

  Window Nation spoke to our customer on July 7, 2025, and has offered a credit for the incorrect grid pattern that the customer has accepted. ********************** appreciates our customers and is happy to come up with a resolution that works best for both parties.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company won't do the job unless I give them more money then my sales contract because there saying the sales *** gave me wrong info but they cashed my deposit check which was 2/3rd my total according to my contract not 1/3rd which is Maryland law but they still cashed my check and it's not my fault if I was given wrong price by sales *** they gave me a contract and they knew the price on contract when they cashed my check according to my contract they want me to give them ***** more dollars and my contract is less then that because they took my check for 4709

  

  Business Response

  Date: 06/10/2025

  Window Nation apologizes for any miscommunication that occurred during the potential sale of windows with our customer. Our customer requested one additional ********************, which created an increase in the total price of the project. Window Nation did send our customer a change order that reflected this, and the customer chose not to move forward with their project. A refund of their deposit was done on June 4, 2025. We wish them the best of luck on their future home purchases.

  Customer Answer

  Date: 06/11/2025

  That is not what happened if you look at both contracts the first one they did forget a window but they charged me for all Tempered windows that the measure guy noticed when he came to measure my windows and he stated that even with adding a window it still would be cheaper because Tempered windows are very expensive and the sales representative was notified also and he told his supervisor and that is when a second contract was made for the lower price and I was sent a email to resign a contract and I did and it has the new price without Tempered glass and adding the additional window and with that price and my check which was 2/3rd of that price which should have only been 1/3rd then according to my contract  then they had someone call me and say because of a price reduction I owed 2900 more to proceed which I didn't even owe that much they were trying to charge me for as they called it a low margin sale which is not allowed and I looked it up and it says bissnesses can't do that and I told the guy they had called me then he called me back and said it was due to the sales representative making a mistake because he was new and I asked where is that my fault and he said it's not so I asked why are they trying to charge me for it then and he didn't have a answer he said I'm just telling you they said there aren't doing your windows unless you give them another check for 2900 or you back out and get your money back so I said I'm not paying you more when according to my contract I don't owe that I'm sure several people had to see my contract because my sales representative was getting information from his supervisor and then someone emailed me other one to sign so several people saw my contract so hy didn't someone speak up before they had me sign it with the lower price

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because:  Complaint: 23413984 That is not what happened if you look at both contracts the first one they did forget a window but they charged me for all Tempered windows that the measure guy noticed when he came to measure my windows and he stated that even with adding a window it still would be cheaper because Tempered windows are very expensive and the sales representative was notified also and he told his supervisor and that is when a second contract was made for the lower price and I was sent a email to resign a contract and I did and it has the new price without Tempered glass and adding the additional window and with that price and my check which was 2/3rd of that price which should have only been 1/3rd then according to my contract  then they had someone call me and say because of a price reduction I owed 2900 more to proceed which I didn't even owe that much they were trying to charge me for as they called it a low margin sale which is not allowed and I looked it up and it says bissnesses can't do that and I told the guy they had called me then he called me back and said it was due to the sales representative making a mistake because he was new and I asked where is that my fault and he said it's not so I asked why are they trying to charge me for it then and he didn't have a answer he said I'm just telling you they said there aren't doing your windows unless you give them another check for 2900 or you back out and get your money back so I said I'm not paying you more when according to my contract I don't owe that I'm sure several people had to see my contract because my sales representative was getting information from his supervisor and then someone emailed me other one to sign so several people saw my contract so hy didn't someone speak up before they had me sign it with the lower price
  
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/16/2025

  Regarding our customer complaint, as stated previously, ********************** reached out to the customer and advised them that additional funds would be needed to move forward with their project. The customer declined, and the job was canceled, and a refund was done. Window Nation would respectfully request at this time that this complaint be closed, as we have explained this to the customer.
  

  Customer Answer

  Date: 06/21/2025

  According to my revised contract they did add the window that was missed but by taking off the very expensive Tempered glass the windows were way cheaper the new price was written on there and after my deposit my contract said I only owed 2565 and that was due at completion they didn't even do any work and then wanted more money then my contract stated and that was with the extra window then they changed there story 2 times and not one time was I told it was due to that window it was first because of the price drop then I was told it was due to sales representative mistake which was not my fault if that were the case it didn't say on my second contract that I signed that there was gonna be a extra charge for that window the price drop was because of the Tempered glass and even the guy measuring the windows said even adding the window and taking off the Tempered windows it was gonna be way cheaper read my second contract and if you see it says there would be a additional charge please circle it and show me my lawyer even said what I'm saying I am correct 

  Customer Answer

  Date: 06/21/2025

  I have the message saved on my phone where the *** **** says that due to reducing the price it caused a LOW MARGIN I would have to send more money no mention of it due to extra window and it is illegal for a company to charge more because of that and when I told him that that's when it was changed to the sales representative fault which again is not my fault if you need to hear my voice mail stating that you let me know how to do that for you but they are lying on me and that makes me very mad I have that proof he doesn't mention that other window at all 

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered patio door, was special order and they cancelled Installation twice. When they arrived they installed door but door had wrong color hardware (which was pre selected) then the wrong trim was sent and they said they would go pick up proper trim and return same day but never returned so patio door isnt finished on outside and it is supposed to rain

  

  Business Response

  Date: 06/04/2025

  Window Nation regrets the lack of communication with this customer and apologizes for the inconvenience our customer has experienced during this project. Window Nation did have to reschedule the first installation due to weather but did offer the customer a Saturday install for the inconvenience. Window Nation completed the installation on May 31, 2025. Window Nation greatly appreciates our customers' patience and hopes that they enjoy their new windows and doors.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The windows are not installed yet. I do not want the windows installed the way the measuring person explained to us. They are going to put the windows on top of my windowsills and inside the inside side trim and not fit them to the front of my *****. I want them to come remeasure and fit the windows to my windowsills, not on top of my windowsills. want them Called twice left message, emailed twice, texted. No one will get back with me. They do not care about my concerns.

  

  Business Response

  Date: 06/02/2025

  Window Nation spoke to our customer on 6/2/2025 and have set a re-measure appointment for 6/9/2025. We are confident that our customer will enjoy their ********************* once installed. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I have to deal with Window Nation and a warranty I have to deal with you. I was going to just got to court, but I have been advised to deal with you ******** is apparent that a stone or like object hit my from living room window and cracked the window.Window Nation understood the situation. We sent pictures and they sent a person to take measurements. On May 23, 2025 Window Nation Called and said they would replace the window but wanted $500..00 to replace the window. The contract says, The Manufacturer will provide replacement glass FREE of charge for any broken glass Except beveled, specialty or leaded glass. Window nation will install all replacement glass free of charge. This is a plain window. At the bottom of the warranty in bold letters it says NO CHARGE FOR GLASS BREAKAGE. I want them to honor the contract and replace the broken living room window.

  

  Business Response

  Date: 05/27/2025

  Window Nation appreciates our customer's complaint, which has been sent to our local market in order to make them aware of our customer's frustrations and their desired resolution. Window Nation would respectfully disagree with some of our customers' assertions. ********************** has not charged our customer any money because of their warranty and has ordered their window and will provide them with an *** once received. Window Nation will continue to follow up with the customer once everything has been completed

  Customer Answer

  Date: 05/27/2025

  I am sorry but I am confused. I was called by a female who advised my window would not be replaced under warranty. She also advised if I want the window replaced it would cost $500.00. I read the contract to her and she had no response.

  Does this mean that I can have the window replaced and I don't have to pay $500.00.

  Please advise if this is correct.

  Thank you again

  Don

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23370082
  
  I am rejecting this response because:
  
  I am sorry but I am confused. I was called by a female who advised my window would not be replaced under warranty. She also advised if I want the window replaced it would cost $500.00. I read the contract to her and she had no response.
  
  Does this mean that I can have the window replaced and I don't have to pay $500.00.
  
  Please advise if this is correct.
  
  Thank you again
  
  Don

  

  Business Response

  Date: 05/28/2025

  Window Nation apologizes to our customer for the confusion.  ********************** will be replacing this window free of charge.  

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I was contacted by Window Nation every day for weeks, I finally answered their call to tell them not to call me again and to put me on their do not call list. I began receiving calls from them again recently, I answered a call today and told them once again, to put me on their do not call list and not to call me again. Instead of doing this, the representative pushed and refused to put me on a do not call list, and insisted I provide them my information. Not only is this illegal, but also highly annoying and immoral. I'd rather not be contacted by this business, I don't need a phone call every day, if I wish to continue business with this group, I will reach out.

  

  Business Response

  Date: 05/27/2025

  Window Nation appreciates our customers complaint; it has been several months since Window Nation called this number.  It is on the *** list. Window Nation does not make cold calls to consumers. 

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 16, 2025 Contract Amount $2647.00 Deposit $662.00 Windows installation Window Nation Called on 4/28 to ask for addition money. I refused to pay more. They cancelled the contract and returned my deposit on 5/10/2025. In my opinion a classic bait and switch scam on a 79-year-old man. No attempt to resolve. They just say Oh well sorry. A signed contract and a signed financial agreement with a Lending company (******** Finance) should mean something.

  

  Business Response

  Date: 05/27/2025

  Window Nation entered into an agreement on April 16, 2025, to supply our customer with *********************. ********************** would like to disagree that this was a bait and switch during measurement; one of the windows that needed to be made was a trapezoid window. Window Nation reached out to our customer and explained this to them, and at that point, they declined to continue with their project. Window Nation hopes that they will consider us for any future projects.