Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, LLC

  575 University Ave Norwood, MA 02062-2654

  
• 

  Window Nation, LLC

  1200 Windham Pkwy Romeoville, IL 60446-1673

• 

  Window Nation LLC

  1070 N Farm Rd Unit 1 Wallingford, CT 06492-5931

• 

  Window Nation, Inc.

  4350 Renaissance Pkwy Cleveland, OH 44128-5793

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Nation Windows to do Windows. The guy gave me pricing that was only good for that night and stayed for hours persuading me to buy even though I said that I wasnt in a place to buy or make a decision to make a major purchase. They also exaggerated how much of a discount I was getting on the windows. I asked the person explicitly how the windows would affect my siding and I was told they were custom made. I found out later that they are not custom made. He never left the physical forms nor explained the cancellation policy. Due to financial reasons, I had to cancel. I tried contacting the finance company that I was told to apply to that day and I was told that Window Nation canceled that loan a month in advance (I was never made aware of this). After calling window nation, they could not tell me if I had an install date or not when I tried canceling and told me the new financing company. I canceled my loan and tried calling window nation back to cancel the install appointment. I started getting tons of calls and emails from Window Nation trying to pressure me into keeping the appointment even though I told them I can no longer afford the windows. I was getting mixed information about the installation, cancellation policy, and whether or not the windows were custom made. They claimed that they canceled the install appointment but I just got a message saying that the installation appointment is still on. I called the number (which was the company ***** which confirms they arent custom made) and they said that they were never notified about the cancellation. Now window nation is trying to collect money from me for work that was never completed.

  Customer Answer

  Date: 11/21/2025

  These are all the documents that were left with me that day. The one document explicitly says that window nation "measure custom windows three separate times". Their windows are not custom made and they only measured twice. They also said that "our installers are true experts...". But Vytex was the window company and installer. I know that because I had gotten a notification from them that they were the window makers and installers. Window Nation said that they canceled my install appointment and yet ***** said that they were never notified and asked who I spoke to at Window Nation about the canceled install. 

  

  Business Response

  Date: 11/24/2025

  Window Nation sincerely appreciates our customers and the concerns theyve shared. We want to assure them that we take their situation seriously and are committed to working toward a positive resolution. Our records show that the contract was signed on September 24, 2025. The window measurements were completed on October 2, 2025, and the custom-made products were ordered on October 8, 2025. Because all Window Nation products are made specifically to fit each home, manufacturing begins shortly after measurements are taken. We received a request to cancel the project on November 11, 2025, which was outside of the right-of-rescission period. At that time, we explained that, since the custom windows had already been ordered, a cancellation would require a 60% payment toward the contract. On November 13, 2025, we reached back out to the customer and were able to offer an installation date of November 21, 2025; however, the customer chose not to proceed with that date. Window Nation truly values our customers, and we remain committed to working together to find an amicable and fair solution. If there are additional questions or concerns, we are here and ready to help.

  Customer Answer

  Date: 11/25/2025

   
  Complaint: 24173688
  
  I am rejecting this response because: I have stated that I cannot afford these windows due to loss of income several times and things have not changed. I also have debts and other financial difficulties. As such, I am in contact with lawyers to discuss my options, including filing for personal bankruptcy. In addition, I never received any notice on November 13 about rescheduling the install date. November 21st was the original scheduled install date- one that Vytex Windows, the maker and installer of the windows, were never informed of. I had gotten a notification from them the day before reminding me about the appointment that I was told was canceled so I canceled it as I cannot afford the windows, regardless.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 11/26/2025

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and am open to a Mediation. May you please provide me more information about the process?

  Regards,

  **** ********

  Customer Answer

  Date: 12/01/2025

  I am rejecting the mediation. 

  Since the time that I agreed to the mediation, I have been through a lot. On top of losing my grandmother and going through significant financial loss, I now tragically lost my boyfriend right before Thanksgiving. I am now taking additional time off (unpaid) to take care of his affairs and for bereavement. I do not have the time nor money for the mediation. Therefore, I now am rejecting the mediation. If Window Nation still wants to pursue action, I would like the court to decide. I am also planning on going to Channel 6 Consumer affairs to see if they can help resolve the matter. 
  
  

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met with sales person from Window Nation on or about 03/30/2025, measurements were taken, and work began and was completed on or about 05/08/2025. I had ten(10) new windows installed. I noticed, after the installation, that the screens did not fit into the window opening properly-leaving more than enough room for flying and crawling insects to enter. Window Nation tech inspected the area of my concern and told me "that space is to allow water to flow out". The explanation did not seem reasonable, practical, or logical. Contacted Window Nation at least two(2) more times via email concerning the misfitted screens and received NO response. Although I have received requests for positive feedback and always respond with the complaint about the ill fitting screens.

  

  Business Response

  Date: 11/24/2025

  Window Nation appreciates our customer's complaint, which has been sent to our local market to raise awareness of our customer's frustrations and their desired resolution. Window Nation is willing to replace the screens that the customer originally purchased and has reached out to them on November 17, 19, and 21, but has not yet heard from our customer. We will continue to follow up with the customer to ensure that they are completely satisfied.

  Customer Answer

  Date: 11/24/2025

  Spoke with *** from Window National and sent pictures of problems.  Recently received email that new screens have been ordered and are expected to be delivered on 12/26/2025.

  Must wait until new screens are installed before stating level of satisfaction.

  Customer Answer

  Date: 11/25/2025

   
  Complaint: 24155243
  

  Spoke with *** from Window National and sent pictures of problems.  Recently received email that new screens have been ordered and are expected to be delivered on 12/26/2025.

  Must wait until new screens are installed before stating level of satisfaction.

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 12/05/2025

  Window Nation appreciates our customer giving us the opportunity to address their concerns. Once the parts are checked in and inspected, we will schedule a date to install that works best for our customer.

  Customer Answer

  Date: 12/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 12/05/2025

  Satisfaction is ONLY for communication concerning timeline of repair.  Repair HAS NOT been done, so I cannot say that I am satisfied or that the problem has been resolved.  
  Please do not close my case/complaint.

• Initial Complaint

  Date:11/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 21, 2025 we had and appointment for replacing 7 windows. They were running an ad for "Buy 1 get 1 free windows" Then when asked why it was so expensive and didn't seem like half off. We were told it actually comes out to 25% off with the instalation added in.1 What? I still don't get that! So then they pressured us into taking the deal of a little more off for paying a portion upfront and we signed a supposed contract on a tablet. We never receieved a copy of that nor did we receive or sign a "Notice of cancellation". The measure tech came the following Monday. He insisted our windows did not qualify for the double hung windows we paid for and was rather rude by telling us our current woodwork didn't match very well. Really? He also told us we would have to finish the woodwork they install ourselves. But we could not have the double hung ******** I called the salesman to tell him we were going to decline the job. and he said that will be fine and we needed to call the ****** office to tell them. They told be to call the salesman and tell him. I told them I had already talked to him. 2 days later he called me back and said not to worry, they would send me a full refund. Finally on Thu, Oct 30, 2025 at 5:06 PM, we received an email stating they would mail us a refund. Today is Nov 14 and we still have NOT received our refund. I have emailed customer service 3x and no answer. So here I am having to submit this complaint to get this money back! They should pay us the interest on the $9000 we paid them and have not gotten back. *********** *******

  

  Business Response

  Date: 11/24/2025

  Window Nation apologizes for any delays that our customer experienced in receiving the refund. Window Nation once made aware of this did a reissue of the check and ***** to our customer with the following tracking number #************.

  Customer Answer

  Date: 11/24/2025

   
  Better Business Bureau:
  
  I am not happy that our funds could have been in our bank account earning interest, rather than this company holding it far longer than it should have been, and NOT replying to our emails was unacceptable. The check was not issued in the first place. So just saying you RE-ISSUED it does not make it true. Also, the paractice of signing a document on a tablet and not giving us the copy of the contract or cancellation notice (required by law) should be addressed for future customers.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When looking for new windows, I searched online and put out requests for estimates. I received many contacts and selected ****** no longer interested but Window Nation continues to harass with multiple calls and messages, most at odd times. I've tried blocking without success.Consumers should be warned about their extreme high pressure and harassing sales tactics.

  

  Business Response

  Date: 11/11/2025

  We apologize for any inconvenience this has caused you and have removed your phone number from our database. We appreciate your interest in Window Nation and look forward to assisting you with any of your future home improvement projects.

  Customer Answer

  Date: 11/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:11/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/25 - ***************** ****** came to my house to discuss windows. Sold me on many points, one being my current window shades would fit after new windows were installed. Signed contract to proceed.10/30/25 - windows installed. Shades do not fit. 11/3/25 - finally got ahold of ******* after many attempts to address the matter. he told me "I didn't' remember properly" (both my husband and I were present for this conversation and heard he stated they would fit) He also stated "maybe I have too much going on in my life and don't remember" along with "I never lie to my customers, so you are mistaken." Then, I asked for his managers information. He refused to send and told me to call the ***** customer number and email.I found the sales manager phone number. Called and the phone number picks up and I hear people in the background but no one responds.Called customer service and they promised someone would return my call in 48 hours. Called after 48 hours and call center told me all they can do is send an email to the branch manager and sales manager. Nothing else can be done. I am requesting reimbursement for needing to purchase new blinds to fit windows. Can supply receipt.

  

  Business Response

  Date: 11/10/2025

  Window Nation apologizes for any miscommunication that may have occurred during the completion of our customer project. ********************** spoke with our customer on November 06, 2025, and has agreed to cover a partial cost of the customer's blinds. ********************** appreciates our customer giving us the opportunity to address this issue.

  Customer Answer

  Date: 11/20/2025

  I was contacted by *******, and we negotiated that Window Nation would take $750 of the principle of my window loan through ************************** He provided me a document I needed to sign that stated I cannot defame or negatively review the company. I signed the document over a week ago. I have called and email ******* to ask him the status of applying the $750 to no response. So, the company has not solved this issue and the complaint should remain open. 

  Customer Answer

  Date: 11/20/2025

   
  Complaint: 24111475
  
  I am rejecting this response because:  I was contacted by *******, and we negotiated that Window Nation would take $750 of the principle of my window loan through *************************. He provided me a document I needed to sign that stated I cannot defame or negatively review the company. I signed the document over a week ago. I have called and email ******* to ask him the status of applying the $750 to no response. So, the company has not solved this issue and the complaint should remain open. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 11/24/2025

  Window Nation apologizes for any delays that our customer has experienced in receiving their check. Window Nation can do a reissue if necessary but would ask our customer to allow more time for them to receive their check.

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold black windows that are PVC bonded with the black on the window so it will never chip or fade. However, that is not what I actually received. The windows are painted with black paint and I personally had to go around and take off quite a bit of left over painters tape on the windows. I have videos but was unable to attach the videos. The paint is also over sprayed onto the glass itself on some windows. The black paint was even scrapped by the installers when they were finished installing them which after looking at the windows is not hard to do considering it is painted plastic. I was also sold high quality windows. I was told the black windows are the highest quality window. However every window the glass on the left inside the window is not actually touching the plastic frame of the window. A few of them also need quite the wiggling and pushing to get them closed enough to lock them. I purchased windows from window nation back in 2017 for my 1st house and they were wonderful quality windows. This is why we went with the company a 2nd time even though they messed up on our order the 1st time. However, now it is not the same quality windows and I am very disappointed in the quality of the windows for the money I spent.

  

  Business Response

  Date: 11/12/2025

  Window Nation regrets the frustration with the customer's project. Our goal is to satisfy customers on the first try. We regret that this did not happen. We are reaching out to the customer and will set up a service date to address concerns. We will continue to follow up to ensure the customer is completely satisfied with the finished product.

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  House had windows replaced and installed wrong on June 30 2025 wrapped vinyl siding j channel with aluminum fascia and permanently glued to siding came back sept to install them right and replace j channel then discovered glue is permanent and put new j channel over old and cut my siding which they do not make anymore its nov 4 and they havent even insulated the windows after second crew came out bugs and air are pouring in and siding is still missing on front of my house so now the siding needs replaced where there is a window

  

  Business Response

  Date: 11/12/2025

  Window Nation apologizes again for the delays and inconveniences our customer has experienced during this project. Window Nation has an appointment scheduled for this customer on November 18, 2025, to address all service-related issues. Window Nation greatly appreciates our customers' patience and looks forward to bringing them a complete resolution. 

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows and financed some of it and the finance company they gave me, i am unable to get ahold of them. I have made multiple phone calls and sent a couple emails in the last 4 months and no response from the finance company. Here is the information for the company.Service *************** ********************************************************* **************

  

  Business Response

  Date: 11/12/2025

  Window Nation has requested that the lender contact their customer, and we recommend that our customer recontact Service Finance to request access to their terms and conditions. Window Nation regrets any confusion our customer has experienced, and we do hope that they can settle the matter with the financial institution from whom they received their loan

• Initial Complaint

  Date:11/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to give this company the benefit of the doubt knowing that most people only leave a real review if they had a bad experience. I was sadly mistaken and should have followed my gut. This entire experience has been HORRIBLE! They will cancel on you last minute and tell you they will give you a credit for the inconvenience (still no credit given). You can call and leave voicemail after voicemail with no return call.request to speak with a manager and still no call. My windows were installed on June 28th, 2025 and the job is still NOT DONE!!! Still cant get a return call from a manager. Asked for another credit due to the inconvenience of their terrible service and even worse customer service. They never ordered the material they needed to complete the job until I hounded them and got them to finally figure it out and order the stuff only to show up without the stuff they needed to complete the job. They showed up to figure out whats needed when they should have known all along and then cancelled the appointment the day of to complete the work. Service finance reached out to me to see if the job was complete and I advised them it was not. They told me they would reach out to window nation to get it rectified and advised me to ignore anything regarding payment until my job was complete. Window nation has since reported to them that my job is complete when it still isnt as of me writing this on 10/30/25. I have filed a complaint with service finance against window nation and they are supposed to be launching an investigation on their end. I have yet to hear from anyone regarding this. My credit score has dropped significantly! I still cant get a return phone call from ANYONE at window nation or service finance on how we are going to rectify all of this. I came home today to find a hand delivered confidential piece of mail from service finance taped to my front door WITH ZERO NOTICE they were coming on my property stating my account is delinquent!

  

  Business Response

  Date: 11/10/2025

  Window Nation apologizes to our customer for any frustration surrounding the project. Our goal is to completely satisfy our customers on the first try, so we regret that this didn't happen in this case. Our teams have ordered the remaining pieces to complete our customer's job and have them scheduled for November 11, 2025. Window Nation is also working with the lender and our customer to address those issues and will keep our customer informed of our progress.

• Initial Complaint

  Date:11/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told we would be offered a promotional financing at 0% for 24 months on their credit card. We are being charged 10% financing every month. We have been charged 10% on the total amount every month since the windows were installed. This is not an issue with Synchrony (the credit card) this is an issue with the Window Nation *** NOT entering the correct promotion. We have called and left a message for the sales *** ***** to call us back 5 times and have received 0 response.

  

  Business Response

  Date: 11/10/2025

  Window Nation apologizes to our customers for any frustration they have experienced, as our goal is to always provide accurate and complete information about their financing plans. Window Nation has reached out to the lender to verify the plan that they were given and provide assistance to our customer.