Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, Inc.

  4350 Renaissance Pkwy Cleveland, OH 44128-5793

  
• 

  Window Nation

  2940 N State Highway 360 STE 300 Grand Prairie, TX 75050-6424

  
• 

  Window Nation

  237 Ellery Ct Nashville, TN 37214-3776

• 

  Window Nation, LLC

  9256 Commerce Highway Delair, NJ 08110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting for my sliding door to be fixed. During the initial installation was poorly done and a wheel was broke. We waited for the replacement and when the tech came to replace the broken wheel, he stated that the install was so bad that he had no room to remove the door to replace the wheel. He said the entire sliding glass door would need to be removed and reinstalled correctly to fix the issue and for it to be maintained for any future issues. Its been 5 months with a broken wheel and nothing has been done.

  

  Business Response

  Date: 07/29/2025

  Window Nation apologizes for the delays in resolving our customer service issues. ********************** reached out to our customer on July 24, 2025, to schedule a service date and will look into the issues that the customer is experiencing with their door. ********************** has a game plan in place to set the door correctly, along with adjusting the header, which will resolve our customer issues. ********************** greatly appreciates our customers' patience and looks forward to bringing them a complete resolution.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23653865
  
  I am rejecting this response because:

  This is true, they did contact me to set up a service with the installation team. Unfortunately the installation team wasn't able to fix the issue and ** needs to order a new sliding glass door. The matter would be closed if the supervisor *** sent me his contact information. He said he would do that as soon as he got back into his truck yesterday morning but im still waiting for that information. I need to be able to contact someone directly to follow up with the status. We have been dealing with issues since the windows were installed the end of February. I would like these matters wrapped up ASAP. 

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 08/04/2025

  Window Nation was able to preform a service visit on July 31, 2025, and is currently working with our customer on ordering a new door and resolving their service needs.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23653865
  
  I am rejecting this response because: no one from Window Nation has contacted me after the service call to let me know the door has been reordered. I don't know the status of the door. Once I know the status and I will be able to close the complaint. Until then I need to leave it open because I am not relying on their word. They have said things in the past that they never followed up on.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 08/08/2025

  Window Nation understands that our customer is untrusting of our response. We have lacked follow-up until this point, and we would like to express our sincerest apologies as a result. Window Nation has ordered a replacement door for our counter on August 8, 2025, and once a shipping date has been determined, we will provide an update to our customer.  ********************** will continue to follow up with the customer once everything has been completed.

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 4, 2025 signed contract for 8 window replacements. July 11 emailed WN Cust Serv what to do about blinds as I did not know how to remove them. Never received a WN response. July 15 emailed WN Cust Serv to use 1 of 8 windows in a different location that needed it because I discovered water leakage. Never received a reply from **. July 22 I called the only Cust Serv No. provided and spoke with ****** ******* about no response. Bakari called me back saying ** considers my request to use 1 of 8 windows at an alternate location to be a 9th window to purchase. Bakari said he would "go to bat" for me and get back to me. July 24 I called the number for Bakari and got **** ******** who could not help and said that Service would help. Service never answered. July 24 I called the main Cust Serv no. & asked for Bakari. I got switch to ***. *** refused to provide his last name and advised me that ******* could handle my issue when she returned from lunch at 1:30 PM. I received no call from *******. Finally on July 24, I attempted a called to Sales Mgr ****** *****. After being placed on hold for over 5 minutes no one ever picked up the my call. I could not be more disappointed by ** as a vendor and do not trust ** to do the work for which I have contracted. I refused to be "upsold" another window and see it's refusal to answer my queries as evidence of a business that I cannot trust. There is NO customer service in the end with each time that one communicates with Cust Serv, you get absolutely none with no one accountable. Window Nation cannot be trusted.

  

  Business Response

  Date: 07/29/2025

  Window Nation apologizes to our customers for any frustration they've experienced since they purchased their windows. Window Nation spoke to our customer on July 22, 2025, and explained to them that we can not move a window to a different opening because we measure each window and customer orders them to specifications. ********************** has agreed to cancel the customer contract and issue a refund. ********************** hopes they keep us in mind on the next home improvement project.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a door from window nation and they did not install it properly. this failed inspeiction and they want me to start paying for it before they finsih the job. this is a garage dooe and it must autoclose and latch. they did now this and i had to explain the requirements and how to change the hindge to make it autoclose which they didnt do ptoperly. it will require a new stronger hindge or a new door.they wont come out until aug 29 and then it has to be inspected. i dont feel that si should be paying for a door that is not yet completed. if this is not allow for me to do this then clsoe teh complaind and email me. i asked the billing to move the payment until after and they refused.thanks ****** *********

  

  Business Response

  Date: 07/28/2025

  Window Nation installed our customer's door on July 7, 2025, and this was submitted for funding on July 9, 2025, as the customer signed the completion paperwork. Our customer called us on July 21, 2025, to let us know that there was a hardware issue, and a service was created for the customer. They requested a date to service the door in late August. This is a service issue; we are not able to pull back the loan as this falls within warranty guidelines.  Window Nation will continue to stay in touch and communicate with our customers until every issue has been addressed to their satisfaction.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23635951
  
  I am rejecting this response because:the door was not installed properly. 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 07/30/2025

  Window Nation has an open service for our customers, and in section 17 of the contract, states that upon notice of the substantial completion of the Work, the job will be sent to finance. Window Nation, at the request of our customer, wanted a service date in late August, which we accepted, but we were prepared to resolve this matter when we were notified. Our teams will stay in touch and communicate with our customer until every issue has been addressed.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Window Nation for a window installation almost a year ago, and unfortunately, the experience has been deeply disappointing. The installation caused significant drywall damage, which was acknowledged by their own representative who visited our home and took photos.Despite providing clear documentation and an estimated repair cost of $1500, weve been repeatedly asked to handle the resolution ourselvesincluding collecting quotes and coordinating repairs. This is unacceptable and shifts the burden unfairly onto us as customers.Weve tried to resolve this amicably, but Window Nation has failed to take responsibility. Were now preparing to escalate the matter through formal complaints and legal channels. We strongly advise others to proceed with caution when considering this company.

  

  Business Response

  Date: 07/23/2025

  Window Nation apologizes to our customer for any frustration surrounding the project. Window Nation did reach out to our customer on July 21, 2025, and asked them to provide a quote for the drywall damage so we can proceed in providing the customer with reimbursement. ********************** greatly appreciates our customers' patience and looks forward to bringing them a complete resolution

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23617203
  
  

  Good morning - 

  
  

  Thank you for your response.

  Frankly, Im disappointed that Window Nation is now refusing to revise the settlement agreement, particularly since, in your earlier message; you explicitly agreed to revise the non-disparagement clause and include language noting that complaints had been submitted in good faith to the Indiana Attorney General and BBB prior to this agreement. We were led to believe a mutually fair resolution was within reach.

  We are not asking for special treatment only that the agreement reflects the facts and maintains fairness for both parties. Its also not unreasonable to ask that funds be received prior to signing a waiver of claims, especially given the long delay in addressing this issue and the circumstances surrounding our original dispute.

  For context: the damage in question occurred inside our home, to our walls, during your teams installation of new windows. This has caused both financial and practical inconvenience that your company ignored for over a year. It was only after we escalated matters with both the BBB and the Indiana Attorney General that a settlement was offered and even then, only after significant follow-up.

  Additionally, your recent communication to the Indiana Attorney General stating that this issue has been resolved is premature and inaccurate. Ive already informed their representative that no resolution has been reached.

  If Window Nation refuses to engage in a fair and reasonable agreement, I will have no choice but to pursue legal action. I am fully prepared to file a claim in small claims court, including documented proof of:

   The damage caused during installation

   The extended delay in your response

   The costs I incurred to repair the damage

   All correspondence and complaints

   Your misrepresentation to consumer protection bodies

  This email serves as final notice. If I do not receive a satisfactory, revised agreement within five (3) business days, I will move forward with legal action.

  Ive also copied Mr ******* ******* from the ************************, who recently reached out to confirm whether this matter had been resolved. As I informed him, it has not. We are still in the process of attempting to finalize a fair and accurate agreement. I also provided him with a copy of the revised draft of the settlement agreement that was sent to you last week.

  Additionally, Ive included the BBB office, as they were previously notified of this matter through a formal complaint. Including both parties ensures transparency and accountability as we work toward a resolution.  

  Sincerely,

  ****** ******* and ***** *******

  

  Business Response

  Date: 07/30/2025

  Window Nation appreciated the detail that our customer provided. ********************** has already agreed to provide reimbursement for the drywall damage and has sent the customer the documentation so it can be processed. The Window Nation team will continue to work with our customer to resolve this matter.
  
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23617203
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Thank you for your message and for offering the option of formal mediation. While I appreciate the opportunity, at this point we have made multiple good-faith efforts to resolve this matter directly with Window Nation, including proposals that were fair and aligned with what they had previously agreed to in writing. Unfortunately, those efforts have reached a standstill.
  
  Given the time already invested and the costs involved, I do not believe mediation would be a productive path forward. I will therefore be pursuing resolution through other available remedies, including small claims court.
  
  Please keep my complaint open and note that the dispute remains unresolved.
  
  Thank you for your assistance throughout this process.
  
  Best regards,
  
  ****** *******

  Customer Answer

  Date: 08/06/2025

  
  

  Customer Answer

  Date: 08/06/2025

  8.4.25 - Fwd_ Mutual Settlement ******* and Window Nation signature requested by **************

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement made: 06/22/19 Total price: $15.145 Installation date: 8/14/19 Pictures and videos available, but are too large to upload.On May 13, a roofing company inspecting our gutters discovered serious issues with our roof. When we said it had been installed by Window Nation in 2019, they were shockedit looked much older and had visible damage, including gaps between shingles. We were advised to contact Window Nation.I contacted our sales **** who dismissed it until I sent photos and our warranty. He referred me to their service portal, but we received no response. Over two weeks, I called ***eatedly and was told they no longer do roofing. One *** even said our ticket had been closed.Eventually, the issue was escalated to a corporate contact, ***, who requested three quotes. We had five roofers inspect the roofeach said it was improperly installed and needed full ***lacement. I sent three quotes, but heard nothing for weeks.After more follow-ups, I connected with ****, who located our vague agreement and escalated to Cleveland branch manager ***** *****. ***** didnt follow up, so **** acted as a go-between. We were told the subcontractor wouldnt respond. We sent more photos and video.***** finally sent a *** on July 2. He arrived early, unannounced, and got on our roof. He initially downplayed the damagemisaligned shingles, silicone patches, poor waterproofing, but admitted issues once we pointed them out. His partner even said, The roof is in bad shape, I hope they ***lace it.After the holiday, I followed up. ***** Soviet now claimed the *** said the roof could have been installed better, but not leaking. On July 13, she said they wouldnt fix it since it wasnt actively leaking, and accused me of trying to ******* a new roof.Were simply asking Window Nation to honor their warranty and ***lace a roof multiple professionals say is unsafe and improperly installed.

  

  Business Response

  Date: 07/29/2025

  Window Nation appreciates our customer complaint, which was sent to our local branch to be made aware of our customer's request. ********************** inspected our customer's roof on July 2, 2025, and found that there are no leaks and the roof is in good condition. Window Nation stands behind our warranty, and as such, since the roof is in good condition, we will not be replacing it.
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23611323
  
  I am rejecting this response because: The roof is not in good shape. Pictures, a video, and a statement will be sent via email.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 08/05/2025

  Window Nation appreciates the additional information the customer has provided, but as we have pointed out, we warranty the functionality of the roof, and it is working properly. Window Nation's team will continue to work with our customer in an attempt to resolve this matter.
  

  

  Business Response

  Date: 08/11/2025

  Please see attached.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23611323
  
  I am rejecting this response because the evidence provided by Window Nation does not disprove our claim. In fact, the person they are using as there star witness told me and 3 other witnesses that he believed Window Nation owed us a new roof. He told us that he was going to try to convince the manager to replace the roof because it was improperly installed. I am appalled that the report does not reflect the message was given to me as the customer.  We are just asking for the roof they promised us in 2019.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window Nations sells ***** Mr. ************* did not correct the terms originally discussed to the contract to 2 years no interest no payment. The purchase was made on 5-15-2025. I received a call from Service Finance is when I disclosed the terms were not correct. They advised me to contact Window Nation to resolve the issue. I have made several attempts to get situation resolved by speaking with ******* ****** on the phone several times. Dates of calls are as follows: 06/16/2025 two times, 06/27/2025 three conversations, and 06/30/2025.All these calls have come from me. Mrs. ****** stated she had my incorrect number and attempted to call me per our conversation on 06/27/2025. On the final conversation 06/27/2025 per Mrs. ******** request to send her email to provide context to situation to follow up with upper management. I sent email on 06/30/2025. I have also replied to **** ****** email explaining my situation on 06/25/2025 after receiving an email from his team on 06/20/2025. With no responses to either of them. I also received a call from ****** and explained to him situation even though he was following up on the installation of the windows. The call got dropped for I was traveling. Tried to call back with no answer. I would like to have a resolution to the terms right away for I have done all that I can do to resolve this issue myself. The amount of interest to current terms is more than the original terms of 2 years. Mr. ****** said yes, he misspoke and would be two years vs. 6 months.

  

  Business Response

  Date: 07/18/2025

  Window Nation sincerely apologizes for any issues that occurred during the sales presentation regarding our customer's ******************** selection. We value our customers satisfaction and have taken immediate steps to address their concerns.
  On July 18, 2025, a member of our senior sales management team contacted the customer directly. We have agreed to provide the windows the customer originally wanted, at no additional cost. A follow-up sales visit has been scheduled for July 21, 2025, to review all available options and finalize the order. We greatly appreciate the customers willingness to work with us and are committed to completing their project promptly and to their satisfaction.
  Thank you for choosing Window Nation.

  

  Business Response

  Date: 07/18/2025

  Window Nation has agreed to **** the loan for the 18 months per the customer request.

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for information online about windows to Window Nation. The next day, I was laid off from my job. I got no fewer than six calls that day from representatives, and I explained each time that I was no longer in the market for windows due to having no job. It didn't matter. They keep calling. Sometimes up to 12 times a day, each time from different numbers. I keep blocking them, they keep calling from a new number. I just tried again to have a reasonable conversation with them and ask politely to stop calling me. The first representative hung up on me. The second was incredibly rude, and then he hung up on me as well. I need this to stop. It's abusive behavior and completely unprofessional.

  

  Business Response

  Date: 07/17/2025

  Window Nation apologizes for the phone calls, and as the customer pointed out, this was a request from them. We have updated their prospect page so they no longer receive calls.

  Customer Answer

  Date: 07/22/2025

  I understand that Window Nation is indicating (correctly) that I initiated the contact to inquire about new windows one day before I was laid off.

  However, they followed up with at least 40 phone calls in a week -- as early as 7 a.m. and as late as 11 p.m. -- and despite me asking each time to stop calling me, they refused to do so. I blocked a number, they called from another. Every *** I talked to was ***** than the next. 

  So yes, I initiated the contact. But as soon as I said I was no longer interested, that should have been the end of it. I shouldn't have to contact the BBB to make this stop. They should really consider better training for their incredibly rude and unprofessional customer service agents and institute better quality control measures so they aren't ***eatedly harassing and spamming someone.

  I'll never do business with this company now. 

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Window Nation to replace windows with ****** brand ones in ny home. Salesperson, **** *******, promoted this brand, citing he chose for his home. Continually requested a copy of the contract, and when finally received, it revealed ************. No notice or consultation about any substitution. I signed a tablet in my home with the assumption that Id receive the sales contract, Warranty, and finance agreement (paying in timeframe w/o interest)Then, I was told that ****** did not make windows that would fit my home. Then told ******* plus was better. His boss chose the ******* plus Windows over the ****** . He mentioned that i was fortunate because it was like an upgrade for me. I still do not have a copy of any finance agreement, and I gave him a deposit check of $2000. I finally received a copy of the warranty from the sales manager, ****, who I subsequently copied on an extensive email since I was not getting Early on in this situation, the ******* plus Windows mustve went into production right away. This was strange to me since I was told that I would get a choice of color on the inside and out. Although I was told that I would get colorsto choose from on the inside, that never *********** any event, both the sales manager, ****, as well as **** knew that this was not resolved. I wrote three times last week and never received any return messages or emails. he was in my home. I have asked repeatedly for this agreement, although my goal was to pay it within the 16 months without interest. does not accrue. I did finally receive the warranty from the sales manager, **** and carbon him on an email thinking that perhaps someone would respond to me.any response from ****.Wrote 3 emails/texts last week no response. I wrote over the weekend to see if the windows were arriving today - initial date before substitution Installers came this am, very nice, wrong windows, wrong inside color Want my $2000 back. No response all day after my texts

  

  Business Response

  Date: 07/18/2025

  Window Nation sincerely apologizes for any issues that occurred during the sales presentation regarding our customer's ******************** selection. We value our customers satisfaction and have taken immediate steps to address their concerns.
  On July 18, 2025, a member of our senior sales management team contacted the customer directly. We have agreed to provide the windows the customer originally wanted, at no additional cost. A follow-up sales visit has been scheduled for July 21, 2025, to review all available options and finalize the order. We greatly appreciate the customers willingness to work with us and are committed to completing their project promptly and to their satisfaction.
  Thank you for choosing Window Nation.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Window Nation to come fix a shattered glass window that is in the foyer of my house. On 05/21/2025, a representative from there company named ****, came over and we signed a contract on that same day. I choose the type of glass, color trim etc.. and I paid a deposit of $516.64 on that day and the remaining $508 was to be paid when the window was fixed. I was told it was to be done in 4 -6 weeks as the had to go make/prepare the window. **** went into details of the contract and there is nowhere stated of additional money can be requested for, if the company desires. The following week, another representative of the company came to take measurements of the window.About 4 weeks later, **** called me and stated they were ready to come fix the window, but I had to pay additional money that was not part of the contract or else they would not do fix it. I reminded them that was not part of the deal, we had an agreement and contract signed. The refused to honor the agreement and I said then we can not work together and its best to cancel and give me the deposit back.The went ahead and cancelled the contact but have refused to give me my deposit back. When I call the company, the always say someone will call you back, are in a hurry to get me off the line. No one has called me back to this day and even **** I signed the contract with does not even answer my text messages anymore. I even sent them an email stating I would report this but nothing has moved them to this day. I have tried to resolve this in a respectful way as I did not breach the contract, they did.The state to be one of the best window companies and yet the go around locking people into contacts and demanding for more money after hoping the client will pay since the have already put something down.Please find attached the contract and the emails I sent to them, in addition to the phone calls I have been making to try resolve this issue.Regards Mutinta Hamuwele

  

  Business Response

  Date: 07/17/2025

  Window Nation apologizes that we were not able to complete the customer project. We have refunded them their deposit and hope that they are able to find someone to assist them with their home improvement project.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2024, I contracted with Window Nation for $15,990 for "most efficient" Energy Star certified windows. Sales representative ***** K**** assured us these would lower energy costs, reduce sound, increase property value, and qualify for federal tax credits.The initial October 31, 2024, installation failed. The manufacturer confirmed the windows weren't Energy Star certified for our region. Window Nation acknowledged this, leading to a revised contract on January 10, 2025, for "EnergyStar 'Most Efficient'" windows.The second installation on February 24, 2025, also failed, with the manufacturer confirming on February 26, 2025, that these windows likewise weren't Energy Star certified.Subsequent attempts to resolve this with management have been unsatisfactory. **** ******** offered $600, then ******* ***** offered a final $1,000, claiming I "got more than what I paid for."This repeated failure to deliver contractually agreed-upon windows, coupled with inadequate compensation and poor communication, has caused significant disruption (two days off work, twice clearing rooms/securing pets). I seek appropriate resolution for this clear breach of contract.

  

  Business Response

  Date: 07/17/2025

  Window Nation apologizes for any miscommunication that occurred during the sale of their windows. Once discovered, we upgraded the customer's ********************* at no cost to them, and also provided our customer with compensation that would be equal to or greater than the tax credit.
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23580337
  
  I am rejecting this response because:

  On September 26, 2024, I entered into a contract with Window Nation for the replacement of windows at my residence, totaling $15,990. During the sales consultation, their representative, ***** *****, explicitly assured us that the installed windows would be "most efficient" Energy Star certified for our Northern U.S. region, qualifying us for federal tax credits and providing benefits such as reduced energy costs, sound mitigation, and increased property value.

  
  The initial installation on October 31, 2024, failed to meet this contractual obligation. Upon contacting the manufacturer, I was informed on November 11, 2024, that the windows installed were not Energy Star certified for our climate zone. Window Nation acknowledged this discrepancy, leading to a revised contract signed on January 10, 2025, specifically stipulating "EnergyStar 'Most Efficient'" windows. I understand they put for "tax purposes" on this contract, but regardless, I still didn't receive what I was sold, was contracted for, and what "I paid for". 

  
  A second installation was completed on February 24, 2025. However, on February 26, 2025, the manufacturer again confirmed that these replacement windows also failed to meet the Energy Star certification for our region.
  My subsequent attempts to resolve this issue with Window Nation management have been unsatisfactory. **** ******** initially offered $600 in compensation, which I found insufficient given the $15,990 contract value and the repeated failure to deliver the promised product. Further escalation to branch manager ******* ***** on July 10, 2025, resulted in a final offer of $1,000 and the assertion that "I got more than what I paid for," despite the clear breach of contract.

  
  This ongoing situation has caused significant disruption, requiring two separate days off work, the clearing and preparation of six rooms twice, and repeated securement of pets for installation. Window Nation's consistent failure to provide the contractually agreed-upon, Energy Star-certified windows, coupled with their inadequate compensation offers and lack of written communication, constitutes a serious breach of contract and misrepresentation of their product. I am seeking appropriate resolution for the failure to fulfill the terms of our agreement.
  
  I paid for and have a contract for "most efficient, energy star" windows and after 2 failed attempts, I don't have what I paid for. 
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 07/25/2025

  Regarding our customer's response, ********************** originally contracted with our customer on September 26, 2024, and completed installation on October 31, 2024. Our customer made us aware of the issue with the windows on November 20, 2024, that this particular style of windows did not qualify for the energy-efficient rebate. Window Nation, to provide excellent customer service, agreed to upgrade all of the customer ********************* from our Grandview model to the Potomac triple pane, triple silver, and argon gas model. These were installed on February 24, 2025. Window Nation also offered our customer $1000.00, which is for the tax credit, along with compensation for the customer's frustration in completing her project.

  

  Business Response

  Date: 07/25/2025

  Potomac Double Hung Lifetime w/ accidental glass coverage
  Triple Glazing extra pane of glass offering better insulation and soundproofing, is thicker and heavier. Maintain more consistent indoor temperatures. Filters out UV rays more effectively.
  Double **************************** Silver
  Argon
  U Factor = .21
  Energy Star 7 Certified in Zone *************, ************* and Southern
  
  Per Manufacturer
  The Potomac triple pane, triple silver with argon gas is Most Efficient for the North Central zone. If there were any changes from those specs, for example if grids were added, it has the potential to no longer qualify for Most

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23580337
  
  I am rejecting this response because: The information that you provided is incorrect. I have spoken to the manufacturer, received the specifications for the windows installed (see original attachments). Those specifications you entered do not qualify for the "most efficient" category for Energy Star. The qualifications are provided here on the government website :*************************************************************************************************************************************************************************. And what was "sold" to me and contracted, is not what was installed on my home, after 2 separate installs. 
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 08/04/2025

  Window Nation appreciates the additional information. When adding the grid pattern to the existing windows, this reduces the efficiency of the windows, but this is what was contracted for by our customer. **********************'s team will continue to work with our customer in an attempt to resolve this matter.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23580337
  
  I am rejecting this response because: Your statement is false. I contracted for "most efficient, energy star windows". I didn't receive what was contracted by your company. I want a full refund so I can hire another company to complete the job correctly.
  
  Sincerely,
  
  ******** ********