Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Window Nation, LLC has 38 locations, listed below.

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  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, LLC

  575 University Ave Norwood, MA 02062-2654

  
• 

  Window Nation LLC

  1070 N Farm Rd Unit 1 Wallingford, CT 06492-5931

• 

  Window Nation Cincinnati

  11935 Tramway Dr Ste B Ste B Cincinnati, OH 45241-1687

  
• 

  Window Nation, Inc.

  4350 Renaissance Pkwy Cleveland, OH 44128-5793

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17, 2023 I had new windows installed by Window Nation out of ****************. This past winter the condensation was so bad from the windows in ruin the frame on one of my windows. When I was sold the windows I was told this would not happen. I reached out to the company to have them come look at the windows and the framing around one of the windows and was told "we don't service condensation, it's a part of what happens with windows." I explained to them that the Salesman told me with their windows I wouldn't get condensation. I can also feel air coming inside from the windows and I was told "you will get some air from the outside." This didn't happen with my prior windows until they were approximately 15 years old. I spent over $20,000 with this company for windows and they are telling me "it's part of what happens with windows."

  

  Business Response

  Date: 04/12/2024

  Window Nation apologizes to our customers for any frustration they've experienced since they purchased windows. Window Nation did previously have an open service for our customer on March 26, 2024, but closed it when we tried to schedule a date to address their concerns but were unable to reach them. Window Nation did set a new service date for them for April 12, 2024, and will work with them until every issue has been addressed to the customer's satisfaction. 

  

  Business Response

  Date: 04/15/2024

  Window Nation scheduled a site visit on April 12, 2024, to assess the windows in the basement due to a report of condensation. Window Nation explained to our customer that their ********************* are doing what they are supposed to be doing and that everything is working properly. Window Nation appreciates that our customers allowed us the opportunity to address their concerns. Please see the attached service packet.

• Initial Complaint

  Date:04/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled a consultation in December 2023 for new windows. The offer was that with the scheduling of our consultation, we would receive a $100 restaurant gift card.We followed through with a purchase and installation of our windows in January 2024.After numerous contacts and promises, we have yet to receive our $100 gift card.

  

  Business Response

  Date: 04/09/2024

  Window Nation apologizes for the oversight and have requested a gift card on April 9, 2024, and have requested that is be sent out immediately. 

  Customer Answer

  Date: 04/19/2024

  After filing the Complaint, I immediately received a $100 gift card from the company that I was promised.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Window Nation to replace 8 of our windows on the front of the house. The installer put two holes in our wall when he almost dropped the old window out the second story - it took him 2-3 weeks to come back and patch the holes, and they were not patched well. Several issues and calls with the new windows. They are more drafty than the ones we had in the house. With each issue, customer service emails have gone unanswered for longer and longer. We've now been waiting on a resolution to the latest problem for over a month and a half. Also, the lock mechanisms on most of the windows are now growing mold - less than a year after they were installed. This company is looking more and more fraudulent every day.

  

  Business Response

  Date: 04/09/2024

  Window Nation apologizes to our customer for the lengthy delay in resolving their concerns. We regret that this has not happened in this case. Window Nation has, however, set a plan of action for this customer. Our branch manager and our install manager have scheduled a walkthrough with our customer for April 11, 2024, to discuss their concerns. Window Nation greatly appreciates our customers's patience and looks forward to bringing them a complete resolution.

  Customer Answer

  Date: 04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now - as the problems underlying the complaint will not necessarily be resolved at the 4/11/24 walk-through and will require more waiting time, it remains to be seen whether these issues will be fully resolved.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered windows last week. I put $3100 down. It was my understanding they were coming to do a final measure. Now I'm being told they are going to cut the windows down when they receive them. They are trying to work out the price with an inferior window at a cheaper price. I attempted to cancel the order. I was told they will work with me on price. I never got any paperwork, everything was done on a tablet, so UI never even go tot read it.

  

  Business Response

  Date: 03/29/2024

  Window Nation has agreed to cancel the customer's contract and refund the customer their down payment of $3100.00 but would like to emphasize that the customer did not cancel within the 3 days as per stipulated in our contract. Window Nation wishes them the best of luck in their future home improvement projects.

  Customer Answer

  Date: 04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked window nation to do something about my leaking front windows but they cant fix it. They tried once but its still leaking when it rains. I need to hire a better company to resolve this so I need a refund from window nation

  

  Business Response

  Date: 03/29/2024

  Window Nation apologizes that our customer has had any issues with their project. We always aim for a complete installation the first time. Once Window Nation was made aware that the customer needed a new service date one was set for March 28, 2024. When we inspected the window, we did find a portion that needed to be recapped. Window Nation will need to set up a second service date to accomplish this. Window Nation appreciates our customer's patience while we resolve their service issue.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** signed a WO with Window Nation on 01/14/2024 for (8) window ***lacement, and paid a deposit by check in the amount of $3,917.00 to **** ***** *. ** the time we were told by the *** the install would take place in 8 - 10 weeks. On 01/31/2024 we received an email the production of the windows now has an ETA of 04/05/2024, exceeding the original contact. ** emailed the sales manager, **** M who ensured us it was still on track within the 8 - 10 weeks (email documented), at which time we added an additional window install, bringing the total WO at $12,947.00 (email documented). Three weeks went by and we did not get a call to schedule the install. After emailing **** M again on 02/10/2024, and receiving and out of office ***ly, we emailed ****** P, as directed. No response from this ***. ** then emailed the founders through Window Nation website on 02/21/2024. ** then received a call from ***, the regional PM, also ensuring we are on track with an ETA of 03/26/2024 production completion and would get a call to schedule the install. ** let (1) month go by, after yet again no contact from Window Nation, we called *** on 03/18/2024 and left a VM. Again, no response to date. On 03/21/2024, we emailed customer service. No surprise, no responses by any WN ***. ** this time, we have lost all faith in Window Nation, due to their lack of / no communication, fulfillment of contracted window installation, and good practices to ensure clients they handle their product, and services as a ***utable company. If Window Nation cannot contact us to schedule an install by the 03/26/2024 deadline, as promised by ***, the *** ** are requesting our deposit be REFUNDED IN FULL ($3,917.00) so we may hire another company to complete our window installation.

  Customer Answer

  Date: 03/22/2024

  Tried to contact *** *. the regional PM again this morning 03/22/2024, no answer / no response. Contacted customer service via phone, spoke with a **** that stated, *** for ship of windows showing a 03/29/2024 date. Now received the attached email after our conversation with the discrepancy of information / completion production date given by the **** showing a 04/05/2024 new production date. 

  

  Business Response

  Date: 03/28/2024

  Window Nation appreciates our customer's complaint, which has been sent to our local market in order to be made aware of our customer's frustrations and their desired resolution. Window Nation would like to disagree with some of their assertions. Window Nation has provided our customers with ***'s both through email and phone calls. Window Nation has received the windows the customer ordered and has scheduled an installation date of April 9, 2024. Window Nation is confident that our customers will enjoy their ********************* once they are installed.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered right at $20,000 worth of windows, the reason was one of our windows was cracked. They made that window incorrect and had to re measure. The guy came to re measure the same day the others were being installed, if we had not have been checking the install progress, we would not have known that he was even at our house because no one bothered to tell us.that was a month ago, got a text from ****** last evening that she was sending yet another person to come re measure the window today, has not shown up yet, two hours past his arrival time. This has been an almost three month process.

  

  Business Response

  Date: 03/27/2024

  Window Nation regrets the frustration surrounding the customer's project. Our goal is to completely satisfy the customers on the first try, so we regret that didn't happen in this case. Window Nation is currently working with our manufacturer for the specialty window that the customer needs and will continue to update them with an ETA once it is available. Window Nation is hopeful that it will complete the project soon and will continue to follow up with the customer once everything has been completed. 

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put windows in. Bugs flying in, wind coming through. Cheap bandaid windows.

  

  Business Response

  Date: 03/20/2024

  Window Nation apologizes to our customers for any frustration that they have experienced with their window installation. Window Nation did speak to our customer on March 18, 2024, and set up a service date for March 21, 2024. Window Nation will continue to follow up with the customer to ensure that they are completely satisfied with the finished product. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  below is an excerpt from a letter that I sent to Window Nation and has all the information regarding the complaint. To date I have not heard from them. I am writing to you today to express my disappointment regarding our recent window installation. During initial consultation Jed explained that there would be some additional costs due to the size of 8 of our ‘side glass’ windows. Although the amount was not specifically mentioned in the contract he did say that if we had our own carpenter we could save thousands of dollars. Because we did not want to have any issues we opted for Window Nation to be responsible for any alterations. Did not need ANY additional carpentry work. Two days after the installation called the company and spoke to Amy to ask when we would receive a refund for the work that was not done. Been on the phone for weeks; no one will call us back. He did speak to Bob on Thursday, February 15th who said he would look into it and call us back on Friday. To date we have not received a phone call from Bob. On Wednesday, February 21st called again. Finally Jed called back and my husband explained the situation. Said he would look into it and a call back. To date we still have not received a call from anyone. Received a mutual agreement in the amount of $600 which we declined. As mentioned the amount of potential carpentry work was to be thousands of dollars. We have received a $500 gift card for future work. We do not want that as we had ALL of our windows replaced; what else could we possibly use it for? We also were offered a cruise or timeshare; we don’t want that either. Not asking for an exorbitant amount of money to be refunded. However when you spend more than $28,000 and part of that amount was for carpentry work that was not done refunding should be done without all of these hassles. Expect compensation to be in the $2500 to $3000 range. At this time we would not recommend Window Nation to any of our friends.

  

  Business Response

  Date: 03/18/2024

  Window Nation apologizes for the frustration surrounding our customer's project. Window Nation did issue a gift card for $400.00 and then offered an additional $600.00 gift card, bringing the customer compensation to $1000.00. Our teams have been researching our customer's situation and will be following up with a game plan in order to bring them a proper resolution. We appreciate our customer's patience.

  Customer Answer

  Date: 03/19/2024

  
  
  Complaint: 21415439
  
  
  
  I am rejecting this response because I feel that there would have been more than $600 worth of work that needed to be done.  In addition the $400 gift card that was sent could only be used for future Window Nation work.  Therefore it is worthless since we had all of our windows done.

  The resolution we are seeking is $3000.

  
  
  
  Sincerely,
  
  
  
  ******* ***

  

  Business Response

  Date: 03/26/2024

  Window Nation apologizes to our customer for any difficulties arising from the completion of their project. Window Nation will continue to reach out to our customers to come up with a suitable plan to address their concerns.

  Customer Answer

  Date: 05/09/2024

  I am rejecting this response because:  
  
  please reopen this case.  we signed a memo of understanding on 4/3 and were promised a $1500.  it is now 5/9 and we still have not received the check.  we did reach out to window nation asking the status.  it took a week for them to respond.  the individual said they would look into it.  that was almost a week ago.  we would like to know when we are going to receive our check.  thank you very much for your time and attention to this matter.

  

  Business Response

  Date: 05/14/2024

  Window Nation apologizes to our customer for the delay in receiving the check for $1500.00. Window Nation did send this out on May 6, 2024, and has provided a copy of the receipt showing the grievance check being issued. Window Nation would ask our customer to please allow time for its arrival. Window Nation greatly appreciates our customers's patience.

  Customer Answer

  Date: 05/16/2024

  I am rejecting this response because:
  
  We should have received the check by now. It’s been 10 days. And what they told you was incorrect because they told my husband yesterday it was mailed May 10….so which is it? This company had lied from the beginning

  also we are being denied service. We reported an issue with one of our screens being defective last Friday and were told we’d have a response in 48 hours. To date we’ve not heard anything. We feel we are being discriminated against because we requested a refund. 
  

  We would like a replacement screen for one of our casement windows. It can be sent to our home if the representative does not want to come to our home 
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:03/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had doors and windows installed by this company back on Feb 1st and 2nd 2024. They installed two damaged windows and a dented door along with poor clean up from their employees on the install. They sent someone back out about nj out a week later he fixed the gaps that were left in the trim work and verified the damaged products. Now here I am 6 weeks later stuck making payments for a job that they have not completed since they have not replaced my damaged products or done anything to compensate me or my wife for the time we loose from work when they come out to look at their poor workmanship.

  

  Business Response

  Date: 03/11/2024

  Window Nation apologizes again for the inconveniences our customer have experienced during this project. Window Nation does have a service date scheduled for March 12, 2024, to address any issues that occurred during installation and has agreed to make the first payment on the customer loan as compensation. Our teams will stay in touch and communicate with our customers until every issue has been addressed to their satisfaction.

  Customer Answer

  Date: 03/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The new door is damaged as well.  I have attached pictures of the damage to new door.  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 03/18/2024

  Window Nation did have a service date set for March 12, 2024, to replace the damaged glass with a new inner glass unit; unfortunately, this unit also had marks on the glass. Window Nation has ordered all of the necessary parts and will provide the customer with an ETA as soon as we have one. Window Nation is hopeful that it will complete the project soon and will continue to follow up with the customer once everything has been completed.