Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 215 Customer Reviews
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Review fromLara C
Date: 01/26/2025
5 starsWe had such a positive experience in the Georgetown store.
Alicia was so professional and knowledgeable. She was willing to suggest ideas when I expressed what I was looking for but didn’t see exactly. She helped us select a perfect ring for me.
It’s only a couple of weeks old, but hope it continues to look amazing as it does today.
JamesAllen.com
Date: 01/29/2025
Congratulations Lara! We are thrilled to know how great your experience with Alicia was. She is a true 'gem' on our team and we know she will be happy to hear how much you love your ring!Review fromDARIN R
Date: 01/21/2025
5 starsBought a pair of diamond studs for my wife. I liked the transparency of the entire process, from the quality of the diamonds to the prices. Sadly I didn't get them in time for Christmas, however the online rep worked with me and changed the shipping from my home address to the one where we were on vacation at. I expect to work with them again in the future.JamesAllen.com
Date: 04/22/2025
Thank you very much for your feedback! We are happy to hear your wife loves her earrings and we appreciate you working with us on ****** for the delivery!Review fromMark V
Date: 01/15/2025
5 starsVery pleased with both the product and service. Brooke in particular was awesome in staying in touch and overseeing my order and making sure it arrived on time for Christmas.JamesAllen.com
Date: 01/21/2025
Thank you Mark! We are thrilled to hear you enjoyed your experience with Brooke and that your gift arrived on time!Review fromStephen S
Date: 01/14/2025
5 starsGreat diamond earrings! Quality and price excellent! Could not be happier with purchase!JamesAllen.com
Date: 01/16/2025
Thank you Stephen! We are delighted to know you love the earrings!Review fromAllison P
Date: 01/09/2025
5 starsGreat customer service! Best I’ve had in a while. They responded so quickly and professionally to my emails. Unfortunately I had to return, but they made that process so simple.JamesAllen.com
Date: 01/11/2025
We appreciate your feedback Allison! If you are still searching for the perfect jewelry please do not hesitate to let us know. We hope to have the pleasure of assisting you again soon.Review fromClay D
Date: 01/08/2025
1 starI purchased and engagement ring and a wedding ring for my now wife from James Allen.
The center stone fell out of the engagement ring within 3 months.
Now, and 4 days, a stone fell out of her wedding ring.
Quality control does not exist at this company.JamesAllen.com
Date: 01/09/2025
We appreciate you reaching out about your wife's wedding ring and we are sorry to hear a pave stone is missing so soon. Our team will be reaching out to you shortly to offer assistance with a service order.Review fromViraj G
Date: 01/07/2025
4 starsHi, the ring looks great but we had a wedding ring also bought from James Allen and it seems we accidentally ordered 14k gold instead of 18k ??. I know there’s nothing you can do but I wanted to let you know that the ring would have looked great in 18k. I wish I saw that option earlier or if that was even an option while purchasing the ring. But we love James Allen.JamesAllen.com
Date: 01/09/2025
We are so glad to hear you love the ring style! If you are within your return window our team would love to assist you with an exchange towards another metal if that is your preference. Please contact our customer service team for further assistance.Review fromWarren M
Date: 01/07/2025
5 starsAbsolutely beautiful ring! Quality, timely, and shipping process was very fast. Customer service was great. All around A+!JamesAllen.com
Date: 01/09/2025
Thank you Warren! We are happy to know you love your new ring!Review fromCandice M
Date: 01/06/2025
5 starsGorgeous eternity rings! Fast, friendly, helpful customer service!! Reasonably priced.JamesAllen.com
Date: 01/09/2025
Congratulations Candice! We are thrilled to hear you are in love with your new eternity ring. Enjoy!Review fromMarsha S
Date: 01/02/2025
2 starsPoor customer service. I ordered stud earrings. I am still considering returning them. I HATE the backs that came with them, and chatted with a rep about switching them out. I was told I could do that for screw on backs for an additional $125. After paying over $2200 for the studs, they want an additional $125 for screw on backs???? I was shocked to say the least, and considering that is most likely the least expensive part of the earrings, I expected to be able to switch them out. The backs are like a flat disc, extremely hard to work with, both getting them on and off. They are very small and difficult to use. My daughter in law also received a pair for Christmas and does not like the backs.JamesAllen.com
Date: 01/03/2025
Thank you for sharing your feedback Marsha! We are sorry to hear the design of the earrings is not to your liking. Guardian backs are the most secure option and feature a spring mechanism that grips the post. We can offer the modification to screwbacks for $125 or assist with pricing to explore traditional pushbacks. Our customer service team is happy to assist you when you are ready to move forward.
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