Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 215 Customer Reviews
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Review fromPatricia C
Date: 09/24/2025
5 starsI am very happy with James Allen and my lab-diamond pendant, it took my breath away! And the customer service was exceptional! Thank you!Review fromJared H
Date: 08/17/2025
5 starsAbsolutely, amazing experience. So initially I decided to do my own research and look into finding a domain on my own. I looked through the selection of Diamonds and ended up picking one. Well, I received a call a few days later from one one of your employees (******) asking to call about diamond options. Long story short she did an amazing job walking me through the different options available to me and ended up getting me a more desirable and cost effective Diamond for my future wife. Needless to say I will continue to be a customer.
JamesAllen.com
Date: 08/24/2025
Hi *****, we are thrilled to hear you had an amazing experience with ******! Thank you for taking the time to share your feedback and we cannot wait to help you with your next purchase!Review fromNicole H
Date: 08/16/2025
5 starsAmazing company, service, quality, products, prices! I love James Allen.JamesAllen.com
Date: 08/24/2025
Thank you ******! We are so happy to hear you are loving your James Allen sparklers!Review fromRyan R
Date: 08/11/2025
5 starsI've needed James Allen's customer service multiple times and every time has been fantastic. Real people who want to help you. Great quality of jewelry has well. Highly recommend!JamesAllen.com
Date: 08/14/2025
Thank you ****! We are so glad to hear you have had an amazing experience with our team!Review fromAnthony K
Date: 08/10/2025
5 starsI was able to build my fiancs engagement ring from James Allen to have it designed exactly how I wanted it. The ring was delivered in about two weeks and it was absolutely gorgeous. It honestly came out better than I had imagined and my now fianc LOVES it.JamesAllen.com
Date: 08/14/2025
Congratulations *******! We are thrilled to hear you and your new fiance LOVE her ring! We look forward to helping you both with the perfect wedding bands!Review fromMarie M
Date: 08/09/2025
5 starsThus eternity bad is EVERYTHING Ive dreamed of and the man made diamonds makes my heart, soul and conscious so happy. Thank you!!!JamesAllen.com
Date: 08/11/2025
Congratulations *****! We are so happy you are loving your new ring!!!Review fromKailey R
Date: 07/28/2025
5 starsI cant say enough about how much we love this ring and this brand! The shipping in a discrete box to avoid any issues during mailing and the ring quality is phenomenal. We couldnt be happier!JamesAllen.com
Date: 08/14/2025
Thank you Kailey! We are thrilled to know you are loving your ring and that you appreciated the packaging!Review fromMitchell S
Date: 07/19/2025
1 starI was told I can resize at ****** up to a year after purchase and thats not true. Went into ****** in ******** and was sent away, although they have a big James Allen sign on the building right under ******. I called customer service, she was very rude and just keep saying we are not a part of ****** as a response to every question. My fianc does not want to mail in the ring and wait up to 6 weeks as stated. We will pay to get it done elsewhere.JamesAllen.com
Date: 08/14/2025
Hi ********, thank you for sharing your feedback and we apologize for any disappointment or frustration. While we used to have a partnership with some ***** stores for services, that has been discontinued. We are reviewing your correspondence with the team to better our interactions. If your fianc changes their mind about the resize process with us, it normally takes 3-4 weeks for a simple resize. Please reach out to our customer service team for further assistance!Review fromLori C
Date: 07/16/2025
5 starsJames Allen did a wonderful job creating a beautiful ring! They were very easy to work with and even shipped the ring a week before expected. We will definitely be working with James Allen for future jewelry pieces!JamesAllen.com
Date: 08/11/2025
Thank you very much ****! We are thrilled to hear how much you are enjoying your new ring!Review fromAmber M
Date: 05/03/2025
5 starsI sent my diamond to James Allen to be set in one of their rings. Total time was 3 weeks from the day I shipped my diamond to the day I received my ring. The quality is impeccable and I would highly recommend this business. I am a repeat customer and will co tongue to purchase from this high quality business. Thank you!JamesAllen.com
Date: 05/07/2025
Thank you *****! We love hearing how happy you are with your new ring and so glad to know the turnaround was quick!
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