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          Find a Location

          JamesAllen.com has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • JamesAllen.com

              8490 Progress Dr Ste 100 Frederick, MD 21701-4994

              BBB Accredited Business

            • JamesAllen.com

              6 East 45th St New York, NY 10017

            • JamesAllen.com

              135 W 50th St Fl 4 New York, NY 10020-1201

            Business ProfileJamesAllen.com

            Jewelry Stores
            Multi Location Business
            BBB accredited business

            Contact Information

            8490 Progress Dr Ste 100

            Frederick, MD 21701-4994

            Get Directions
            Visit Website
            Email this Business
            (877) 826-9866

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.57/5

            Average of 309 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            49 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 11/2/2000

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides premier online diamond and bridal jewelry retail services, specializing in engagement rings, loose diamonds, wedding rings and other fine jewelry.

            Products & Services

            This company offers jewelry sales and services.

            Business Details

            This is a multi-location business.

            Find a Location

            JamesAllen.com has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • JamesAllen.com

                8490 Progress Dr Ste 100 Frederick, MD 21701-4994

                BBB Accredited Business

              • JamesAllen.com

                6 East 45th St New York, NY 10017

              • JamesAllen.com

                135 W 50th St Fl 4 New York, NY 10020-1201

              Location of This Business
              8490 Progress Dr Ste 100, Frederick, MD 21701-4994
              Email this Business
              BBB File Opened:
              11/6/1999
              Years in Business:
              24
              Business Started:
              11/1/1999
              Business Started Locally:
              11/1/2001
              Business Incorporated:
              7/6/2006
              Accredited Since:
              11/2/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • R2net, LLC
              • James Allen Diamonds, Inc.
              Business Management
              • Mr. James Schultz, President
              Contact Information

              Principal

              • Mr. James Schultz, President

              Customer Contact

              • Mr. James Schultz, President
              Additional Contact Information

              Fax Numbers

              • (301) 631-1428
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and selling jewelry

              Customer Complaints

              49 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/26/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I placed an order (#**********) for earrings. On the page, just below "ADD TO CART", it says, "Free Overnight Shipping". I even clicked on the link for it, and it made no reference to a minimum. See the two attached pics. I ordered it knowing it needed to ship on time based on the estimate and be overnight shipping to get on time. The earrings shipped on the day expected, but it was two-day shipping. Everything I saw, it was to be overnight shipping. Support sent me info to a link at bottom of the webpage that mentions $500 minimum, but when ordering, and even clicking the free overnight shipping link, it never mentions it. Again, see the attached pics. It's false advertising. I wouldnt have ordered if it wasn't overnight shipping.
              Read More
              Read 48 More Complaints

              Customer Reviews

              309 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Riley A

              04/18/2024

              Believe it or not, I lost my wife's round diamond 3 ct. ring about 3 years ago. I gave it to her on our 10th anniversary, and we've now been married almost 35 years. She didn't want me to replace it, but I knew I had to. The new ring is stunning and she loves it. She's thrilled to have her "ring" back. I selected James Allen because of its first class reputation and craftsmanship. And I have not been disappointed!

              JamesAllen.com Response

              04/24/2024

              Congratulations on so many years together! We are honored you chose James Allen for your wife's new ring. We hope she enjoys it for many years to come. 
              Read 308 More Customer Reviews

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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