Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Quick Response Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2023 ******* ******, it is a rental but it was parked at a location that I have visited dozens of times. My girlfriend lives in an apartment complex that apparently requires permit parking all of a sudden. Maybe I was just lucky but in any case, the vehicle was in the towing companys possession for approximately 15hrs. I was giving three different prices. The first time I called, I was told $325 cash. When I arrived, I was told $390cash. I spoke to someone else behind the glass and was told the final amount I had to ultimately satisfy, $370. I believe that they are price gouging and should be investigated.

    Business Response

    Date: 06/24/2024

    This is a ridiculous complaint. After listening to all of the recordings, this Gentleman was only given, and charged one price, the correct price. ******. If he paid the correct price, which he did, what is his complaint. It has no merit whatsoever.

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The event occurred from the dates of September 29th to September 30th 2023.

    Towing company took two vehicles from private property without requesting permission from property owner or notifying business which is required by baltimore county code of ordinances. We are NOT pursuing action regarding the legality at this time. Company was intentionally negligent. Company ignored calls from business owner of the lot the vehicles were towed from and attempted to trick us into signing a release of liability form. We did not sign.

    Company was negligent in towing of two awd vehicles. Improper towing can damage major components of the vehicles that may not show for a period of time. One of the vehicles has scratches and marks that we do not recognize from prior to the towing and began shifting to the right slightly on roads. We are retaining dash cam footage at this time.

    Business Response

    Date: 10/02/2023

    This complainant is very vague. It makes accusations without an ounce of proof. He claims that we were intentionally negligent. That’s a huge accusation, and without proof this could be a civil complaint against him. There are so many unanswered questions here. Does this gentleman own both cars that were towed ? Where were they towed from ? What kind of cars are they ? We need a lot more, including solid proof of serious accusations before we can litigate this complaint properly.

    Customer Answer

    Date: 10/03/2023

    Our vehicles were towed on September 29th, 2023 without permission from the property owner which is required by the Baltimore county code of ordinances. The two vehicles in question were a gmc Sierra and mazda cx5. The vehicles were released on September 30th, 2023. If you need more details, you may reach out. You should have details of the towing on file and cctv footage of the interaction. We do have recordings of the operators taking both vehicles without the initial usage of dollies and the property owner testimony that she was not contacted in regards to this instance nor given any notice. Again, we are not seeking action regarding the legality of this instance.




    Sincerely,



    ****

  • Initial Complaint

    Date:08/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 17th this company towed my vehicle when I was inside getting a soda for maybe 5 minutes. I saw their tow truck as I was parking but he was driving away. When I came back my car was gone. I went to retrieve it and they demanded $370 when the maximum fee in ************** is $300. The woman hid in the back when I said thats illegal, so I called the police. The police said they get this complaint all the tome but its a civil matter, theres nothing they can do right now. So Ill be taking them to small claims court. This business really needs to be shut down, it is nothing but a theft and extortion racket

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unlawful towed my car, when I arrived on the lot I was told the only payment option was cash and when I told them that theres a sign that says other wise on the lot and online that says they must accept other payments options the employee called me a b**** and says I have all the time for you, as I was looking over the paperwork it says I parked in a fire lane which was incorrect after calling the store and knowing I didnt park in a fire lane they then changed it to say driveway which was also incorrect, so then after I paid the $280 cash she telling me they cant release my car , I was confused because I had payed but refused to sign paperwork with the incorrect information, so I called the police department in which they told me this business is known for sketchy and illegal practices, I was only able to access my car due to the officer helping me because of this unlawful tow and duration of this event I missed work and lost my opportunity to make money. After I can access to my car my brakes, tires and safety features were all blinking and unresponsive and my brake dont work anymore, I had service my car at the beginning of the week so there was nothing wrong with the car before they had it in their possession. Now my brakes arent working and my dash board is blinking something I have never seen from my 2019 ***** accord. The officer has all video and verbal recordings to prove what was said above

  • Initial Complaint

    Date:05/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed for taking up multiple spaces but i had a trailer attached to my vehicle so more than one space was needed there are no signs stating no trailers or signs stating a multiple space policy. Then they charged me double claiming they used two trucks to tow away my property but i have vide proof that clearly shows that only one of their vehicles were used they handed me made up paperwork and charged me double. I want a refund and i want them investigated for fraud and extortion. Especially when it a cash only business. How many people are getting ripped off by this place, judging by their reviews they rip everyone off.

  • Initial Complaint

    Date:03/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed 5 minutes after parking. We planned a shopping trip in an area called **********. We entered the Scraps store first, and then Dollar General. We were told by ************** that there are people in the parking lot and a truck standing by to tow immediately. We called the tow company who said my car was on the way to their facility. A sign posted with the phone number said daily charge not to exceed 150. After getting an **** for the 20 min drive the charge was $370!! For half an hour! This towing company has an unfair predatory practice and outrageous prices. It is a scam. We will not shop in this area again.

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***Document Attached***

    Actually the car got to the lot at 11:59pm. So for one minute it cost me $15.00 extra is unreal!
    See Attachment/File: image.jpg

    Customer Answer

    Date: 01/13/2023

    I had parked my car in a parking lot across the line. They had towed the car they stated at 11:40pm. I woke up at 2am and realized it was towed, called them and they stated $350.00. It's already hard out here for people and I know it didn't cost $350 for them to drive it 6 minutes away. When I got to the counter to pay the $350, they told me at 3:10am that because they picked up before 12, I had to pay the next day fees of $15.00. That is honestly ridiculous especially because they had the car no more than 3-4 hours. Over charging and making people pay a ridiculous amount is crazy to me! When I got my car my alarm had went off for about 3 days until I realized they hauled it away so bad, the security alarm was activated.

  • Initial Complaint

    Date:10/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was illegally towed. They had my vehicle for 2 hours & charged me $360.00 because I'm a Baltimore city resident. Otherwise they said the fee was $250.00. This has to be unethical & illegal. That had my vehicle less then 2 hours & charged as if they had it a week.

Quick Response Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.