Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Computershare, Inc. has 34 locations, listed below.

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  Computershare, Inc.

  250 Royall St Canton, MA 02021-1011

• 

  Computershare, Inc.

  655 Montgomery St Ste 1240 San Francisco, CA 94111-2630

• 

  Computershare, Inc.

  2 Cityplace Dr Saint Louis, MO 63141-7096

• 

  Computershare, Inc.

  118 Fernwood Ave Edison, NJ 08837-3852

• 

  Computershare, Inc.

  280 Oser Ave Hauppauge, NY 11788-3610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My held shares of stock in other businesses were transferred to Computershare without my say. When I try to log on the website, it does not allow me to, always mailing a verification code to an old address. I am just trying to liquidate some shares and get tax info when needed but I am barred from even creating an account online because of some information mismatch. I have called, chatted, emailed, and mailed the company but I am always given instructions to update my information or get me closer to being able to log in. I follow the directions but never receive a response or receive the same directions. The company refuses to deal with an unauthorized user but I cannot get my information authorized, a catch-22. This process has occurred five times over the past 2 years. I am frustrated and this company should not exist.

  Customer Answer

  Date: 05/07/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/14/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for the response. The default response I received now, I have received two times before. I have mailed in the information as requested but have never received any response. The company does not even provide the courtesy of notifying customers what is missing or what is the problem. I am still in the same place I was years ago. There needs to be a better way to verify myself, whether escalating it up the chain or something else. I will not continue to perform the same action, expecting any different result.

  Also, the copy of the 1099-DIV 2023 was not provided with this response as promised.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Yongjie

   

   

  

  Business Response

  Date: 05/23/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Again, the information was already provided but the company claims they have not received it. I have all the information needed to prove my and my business identity that would be enough for any other company but these requirements are excessive and vague. No other company asks for this information. I still do not have the specific reason or information that is missing. I would like a call or Zoom from someone with the authority to process my information. I am just trying to get online access. I am not trying to transact even $5,000.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Yongjie

   

   

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, a retired ***** employee, who owned ***** stock through Computershare, died last November. I am his daughter and also the Personal Representative of the Estate. I am trying to get his stock put into his Estate so that I can close out our probate, but Computershare is requiring a medallion stamp to transfer the stock. This is a hardship, due to the fact that in most banks are not willing to do a medallion stamp anymore (an antiquated procedure) and those that do, require you to be a customer at their bank. I am not a member of a bank that does medallion stamps. I have the actual paper stock certificates, proof of identity, letters of testamentary and any other proof I would possibly need to prove who I am and why I have a right to transfer these stocks. I am more than willing to get a notary stamp, but they will not accept this. I have spoken to several customer service agents at ******************** about this, and they all have been very professional and have even gone so far as to agree with the fact that this policy needs to change, but Computershare is unwilling to accept a notary stamp and also unwilling to release my fathers stock funds without this antiquated, very hard to come by medallion stamp. The only alternative offered to me is an esignatureguarantee.com website, which is not only very costly, but more importantly, I do not wish to copy send such personal information to an internet website that I am unfamiliar with. Please help.

  

  Business Response

  Date: 04/29/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not accept the response due to the fact that they CAN accept a notary stamp, but they CHOOSE not to. This is a scam. Computershare receives a 35% referral fee from eSignature and IWC Probate Services, which is who they endorse verbally since VERY FEW banks want to take on the liablility of a Medallion Guarantee Stamp anymore. And NO banks will do it if you're not already an existing customer. Why would they? Check with ****************, who used to provide them, but now says they've stopped because of the liabilty involved. There's nothing in it for the banks. Only Computershare wins with taking their 35% cut from the eSignature and IWC Probate Services that they recommend to all their clients who cannot find a bank to do their bidding. Totally unacceptable and reprehensible. They're holding other peoples stock money hostage for their own benefit. DO YOUR OWN DILIGENCE AND VERIFY DOCUMENTS YOURSELF. That's why we go to court to be able to produce them. PLEASE. DO NOT MAKE A LOVED ONES DEATH ANY MORE OF A HARDSHIP!
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 05/08/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is notorious for putting up guardrails against anyone cashing out their stock, and the Internet is absolutely awash in shareholder complaints. I am trying to cash out some of the investments of my father (*****************************). With *******, I am able to do so with one phone call. With Computershare, it is probably not possible. They request paper copies of the stock issuance, which I don't think even exist, and require non-refundable check payments for services such as "waiving the gold medallion certification," and as far as I can tell, there is no such thing as a gold medallion certification. This company has all the markings of running a Ponzi scheme, a shell of a company pretending to trade stocks but really just being a loosely run network of customer service telephone operators backed by a complaint department website that just runs its callers in circles until they give up.

  

  Business Response

  Date: 04/23/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have received a letter from Computershare requesting more information from me to resolve the matter regarding how difficult I think they make it to sell their stocks. I will operate in good faith that my responding to this letter will result in better service. Otherwise, I will just update my complaint.
  
  Thanks, 
  
  *********************

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two policies, one in my name and another, in my brothers whom has been deceased for two years. although I receive monthly dividend checks, I wish/need to terminate both.

  

  Business Response

  Date: 04/23/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started with the online access. They said they needed to send a paper letter with the password reset. Except the temp password expired in 7 days but the letter arrived after 10. So after a few rounds of this it was finally resolved. Then every time I logged in the my new password didnt work or the stupid questions didnt work. Just a nightmare to access our account. Totally antiquated and inefficient processes. Its 2024, who sends user name/password resets by snail mail? Im old but I dont ever remember a company do that. I am currently trying to transfer my account out of computeshare and they are actively trying to make it as difficult as possible. *** got the medallion, gave them all the paperwork but then they needed something else and then something else and on and on. This place is so frustrating. They say they didnt receive the info and I would have to send again. 6 months so far. If I get to a year and my account is still there Im suing

  

  Business Response

  Date: 04/22/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Computer share manages stock for my mother, and we can't reach any representative even though they sent us a letter saying that we owe money for lost certificates when they took our original certificates (back in Oct 2021). Why are we just getting a response now, over 2 years later and why when we call, we get "full mailboxes" and when we call non US number and they try to transfer our call to US, it is not working number.

  

  Business Response

  Date: 04/11/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I call the customer service line, I ask to speak to a representative but I never can get a live person and after a long wait it just hangs up my call.

  

  Business Response

  Date: 04/11/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keeping me from seeing my financial information on my investment accounts

  

  Business Response

  Date: 04/10/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late December, I spent 2 work day hours on the phone with Computershare receiving instructions on how to transfer several of my father's stocks to a new brokerage firm. My Dad is 95 years old, lives in a board and care, and has dementia. He has been relying on me to handle all of his affairs since 2021. I have ***** of ******** for all of his affairs. I was asked to send a letter of instruction along with my dad's power of attorney, and a letter from his attorney stating that the *** was in full force dated within 60 days of Computershare receiving my letter of instruction. I did this in late January and asked Computershare to remove stops on 3 accounts that remain at this brokerage. I waited and nothing happened. The stocks are still not able to be transferred to Northwestern Mutual despite my letter and attachments. When I called Computershare again on Friday- again using precious work hours to do so- the representative told me I needed to repeat the previous process, but this time get my letter notarized and to send it to a different address than the letter I had sent previously. Of course, now, the letter that my Dad's attorney issues is greater than 60 days past its issuance so now I will need to pay additional attorney fees to have another letter written if I really need to go through all of this. I feel that I have been treated unfairly and am due compensation. I am my dad's only remaining immediate relative (no siblings or spouses) and with every new thing that Computershare requires me to do it is costing me money and time and it is putting my dad's care at risk since he completely relies on me to pay for his care and needs at his board and care. And some of this financial aide comes from the stocks he still has at Computershare.

  

  Business Response

  Date: 04/02/2024

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:03/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to complete a transfer of assets from a custodial account to an individual account for about 4 weeks. I have obtained all necessary documentation but I a question on the form before I can send it in. I have emailed the company twice (March 11 and March 18) and I have not received a response as of today (March 22).My complaint is that it is impossible to communicate with the offshore customer service representatives. The connection is inaudible. During one attempt I managed to communicate that I wanted to be transferred to a US based customer service agent. The person said please hold. The "transfer" was a phone ringing for more than 20 minutes before I hung up. I attempted to call the company corporate office based in *************, but my call was again routed to an offshore rep who was inaudible and appeared to disconnect. I would like to have my question answered so that I can complete transfer of assets to my now adult child.

  

  Business Response

  Date: 04/01/2024

  Good Afternoon -
  Please see attached response.
  Thank you.