94 Customer Reviews
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Review from Todd M
1 star04/22/2024
As the folks indicate below, I would have selected zero if possible. I have been trying for 2 years to transfer my deceased Mother's accounts to my sisters and me. I have experienced the exact same problems listed below times 3. I would love to know how to shut these folks down.Review from Andrew E
1 star04/06/2024
I routinely handle overly-complex paperwork and procedures as part of my job. Computershare's issue is not they make things "too hard" to get done. This company literally makes accomplishing things impossible based on the procedures they have in place. This company advises you to contact them via email inquiry, but then will respond without answering your question(s). The *** and self-help will advise you to "Contact the Numbers Below" then literally have nothing listed. Finally, if you call in and use the automated system, it goes in circles without providing any help. If you try to leave the automated phone system to speak with a representative, it will be someone from another country who barely speaks English that will immediately transfer you back to the beginning of the automated phone system. If the value of my stocks with them were not so low, I would have filed suit against this company for bad faith business practices.Review from Jon S
1 star04/04/2024
I was locked out of my online account because of too many attempts with incorrect security question answers. This is concerning as the answer was correct. Regardless, I have sent multiple emails with no reply from the company. I then attempted to call to resolve the issue. Every time I called, I was either not able to hear or understand the representative and was hung up on, or I would give all of my information to the representative only to be transferred back to the main menu and start all over. Somehow I cannot access my own stock holdings. For multiple weeks! This company makes it extremely difficult to contact anyone, and when you finally do get a hold of someone, you get no where. All while they ask for and have all of your personal information and stock holdings.Review from Pam P
1 star03/18/2024
The WORST EVER, do not do business with this hack of a company. I have been trying to access my account for over two weeks and have yet to receive the temporary password in the mail. The customer service is atrocious. The representatives do not seem to be based in *****************. I asked for a supervisor and was denied. They told me none were available. What company doesn't have a supervisor available if a situation escalates? Once I access my account, I will close it.Review from John S
1 star03/12/2024
If I could give 0 stars I would. Tried to get information on shares I acquired as a result of a recent merger, but ******* (who spoke marginal English) was unable/unwilling to help much even though she verified the shares are there. I asked to speak to a supervisor, but after holding for 15+ minutes, I hung up.Review from Robin F
1 star02/28/2024
I don't even want to give them one star!! My mother passed away and I am her representative. I am an accountant and have dealt with documents my whole life. This company has been totallly incompetent to work with. I provided everything they asked for then I received a letter a month later that they need the same thing again. I called and they said I was right and they already had the information. Then when they divided the shares as I instructed between my sisters and I they transferred my shares to someone else and lost them. I had to call to get them to find them. Now I sent a sale all shares form a month ago. I called today and they still hadn't sold the shares and said they will sell them tomorrow. If I hadn't called it would have never been acted on. I will avoid business with this company at all costs!!! The stock price has dropped and they are responsible for the three month delay. What is a person's recourse or is this just allowed in our country? Corrupt Business!Review from Lady M
1 star02/20/2024
HORRIBLE experience. I have been calling them and no ones seems to know what they are doing. I was placed on hold 4 different times and was transfer 4 times and no one can help. FrustratingReview from Ron R
1 star02/14/2024
I have trouble obtaining documents from this company in a timely manner. They promised a 7 to 10 business days with the documents not showing up. I have to call to get them sent once again and still have not received them. I call again after two weeks of not receiving them and hopefully will get them in a few days. This business is not truthful and very hard to work with.Review from Michael K
1 star02/08/2024
Is there a zero star rating for these fools?I'm trying to sell the shares for my Father, who has passed away.I sent them ALL the documents they asked for.2 weeks later I get an email asking for some details that were on the paperwork I already sent them. So, I sent them the details AGAIN.2 days later I get a letter telling me they need a document, which they hadn't asked for previously, and sent me back a document, saying I hadn't signed it - my signature IS clearly on this document.So, I rang them and after spending ages on the phone, they won't budge on their stance and won't process this for **** am furious!!!Review from Thomas S
1 star01/17/2024
Transferred whole shares to another investment company. The fractional shares do not transfer. Computershare sold the fractional shares and charged a fee. There were still remaining fractional shares after this sale. Requested these additional fractional shares be sold and Computershare refused to waive a second fee.
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