Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 217 total complaints in the last 3 years.
- 65 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to complete a transfer of assets from a custodial account to an individual account for about 4 weeks. I have obtained all necessary documentation but I a question on the form before I can send it in. I have emailed the company twice (March 11 and March 18) and I have not received a response as of today (March 22).My complaint is that it is impossible to communicate with the offshore customer service representatives. The connection is inaudible. During one attempt I managed to communicate that I wanted to be transferred to a US based customer service agent. The person said please hold. The "transfer" was a phone ringing for more than 20 minutes before I hung up. I attempted to call the company corporate office based in *************, but my call was again routed to an offshore rep who was inaudible and appeared to disconnect. I would like to have my question answered so that I can complete transfer of assets to my now adult child.
Business Response
Date: 04/01/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:03/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called at least 5 times in the past two months to get my account unlocked. I have also written a letter a month ago. Last I talked to someone they informed me in 2 days it would be unlocked and it is still not. I would like to speak to someone who actually lives in *******, has good service, and can help me get my account unlocked. My stock is SASR with ***** Spring Bancorp. I have about *****K in this account and cannot get any of my money out or add money in.Business Response
Date: 03/26/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have mailed a notarized note which should of arrived to your office by now. My account is still locked. It was never accessed by a third party and there was no fraud on the account.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 04/09/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:03/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have some shares of stock I withdrew and was to be sent to my account a month ago. Now no one knows where my dividends are and they even tried to tell me my bank took 50 out of it. My bank claims never received I have 2 investigation going on my phone and cable will be cut off because of their incompetence I want 400 fir my inconvenienceBusiness Response
Date: 03/19/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Compushare never answers the phone. Been on hold for hours, never answers, disconnects. I can't access my account, I can't sell shares, I'm losing money. It says I must call to access account NO ONE EVER FU****NG ANSWERS!!!!!Business Response
Date: 03/25/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:03/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dealing with this company is a nightmare! Ive been helping my grandfather sell stock on a joint account with ********************** for months now and gotten no where. He and his wife (now dead) held the stock for over 30 years and now computershare is making it almost impossible to sell it. First they needed a packet with a medallion stamp to sell the stock, and now they need an original death certificate of his wife with a medallion stamp. Theyve made this 3 month process a nightmare! I have no idea how this company is still in business.Business Response
Date: 03/18/2024
Good Day -
Please see attached response.
Thank you.Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My attorney has been working to transfer my deceased fatherss assets from this company and has sent all the requested information, including a court order and the stocks still have not been transferred.Business Response
Date: 03/14/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/15/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Good Afternoon,
We have again filled out and sent the attached transfer documents up with the medallion stamps and notary stamps attached to the overnight address in MA. To say that you do not have any identifying information is not accurate, as you have a file on this case that is greater than 80 pages in length according to your telephone representative.
************************* (my attorney) has sent up a package that contains all the details, every "will" that relates to this case, my appointment as executor documents, and a court order settling the estate that states that all stock assets are to be transferred into my name in lieu of executor fees. The court order has been signed by all possible heirs and there are no other possible claimants.
Please transfer these accounts as directed by the transfer documents so that we can have a broker conduct a transfer over in a timely manner. We have been working on this transfer for over 4 years now.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Wiley
Business Response
Date: 03/25/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:03/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 2023, I sold a share of stock from ComputerShare. There was a issue with my address why I didnt receive the check. After several attempts to correct my address, I have yet to receive my check. I am told the issue is with the ************** however I have been receiving all other mail including the1098 tax from ComputerShare for another account. The total umber of phone calls and emails I have made to ComputerShare from my check is as follows: 11/13/23, 11/28/23, 12/4/23, 12/19/23, 12/20/23, 1/4/24, 1/10/24, 1/17/24, 2/2/24 (email thru their contact us) and 2/6/24. I requested to speak with a Mgr on 1/17/24 and 2/6/24. *******************, Supv spoke with me on 2/6/24 and stated there was nothing he could do but a send a new check. On 2/8/24 I received a reply to my 2/2/24 email stating "We have submitted your request to replace the check by courier delivery for review and/or processing. Once the check has been replaced we will be able to provide a tracking number. I replied on 2/8/24 that I did not request my check through courier but would accept asa concession with no charge to me. I sent a final email on 2/20/24 with no response or check to date.Customer Answer
Date: 03/15/2024
I have not heard from the business in response to my complaint.Business Response
Date: 03/18/2024
Good Day -
Please see attached response.
Thank you.Customer Answer
Date: 03/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need a year of stock statements in order to get a gold medallion from my bank. I have asked Computershare five times for this information and I have yet to receive it. This is SO frustrating. Can you help me?Business Response
Date: 03/07/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ****** ************* has an account through ********************** share with her name on it and and its a stock. the direct deposit information was compromised by our father who also tried to compromise mine and the money is on hold in his account through visions after he kept requesting the money. We told computershare that his name is not on the account and he has no access considering we dont live with him. They gave him access anyways because we got a letter in return saying how her stock was sold. ****** dollar stock.Business Response
Date: 03/04/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the *** for my mom ***********************************. She has 19 shares of stock from ******************** that needs to be sold. I sent Computershare a copy of notarized *** requesting payout. They tell me if the *** is over 6 months old I have to send original with embossed stamp or letter from attorney stating the copy is certified. The **************** does not use the embossed stamp anymore and since I **** the document up myself thru Rocket Lawyer an attorney will not certify a copy. The attorneys I did speak with said everything I am doing is legal. Computer share needs to recognize this legal document and provide a check for sale of stock.Business Response
Date: 03/04/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/09/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is unacceptable my bank says they cannot do a medallion signature guarantee on any document, only certain documents that deal with monetary transactions. They said it would be illegal for them to put the medallion on a letter or ****************** So Computershare is rejecting a legal document I sent them and asking me to do something illegal. Again my mom has Alzheimers so we cant get a new POA and I cant get a letter from a lawyer that didnt write the POA.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 03/18/2024
Good Afternoon -
Please see attached response.
Thank you.
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