Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 217 total complaints in the last 3 years.
- 65 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ********************************************* almost 30 years ago when my last was my maiden name ******. I lost the stock certificate so I have filed the appropriate paperwork with Computershare to have the certificate issued again and I have requested the stock be sold. I paid for the issuance necessary. I filled out the form required to prove I am the same person, *************************, and ***************************. The form were notarized by the appropriate type of notary. I have done everything asked. I cannot even get through to call them, have been on hold for over an hour. I also tried setting up an online account but that would not work because it did not recognize FedX as a stock in the drop down menu. Please help!holder account number ***********
Business Response
Date: 03/01/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can no longer access my account and a stop placement was place on my account without my consent twice. I was informed to send a Letter Of Instruction. I sent a Letter Of Instruction that was delivered November 1, 2023 via *** tracking number 1ZMTN4462405211242. On the letter I requested to have the lock and the stop placement removed from my account. The letter was signed, dated, and notarized. Around November 3, 2023 the stop placement was lifted and I was able to login to my account. 24 to 48 hours I was locked out again. This is no way to treat people hard earned money. I spoke with a representative that said she saw the Letter of Instruction and dont know who & why they put the stop placement back on my account because she could not see any notes on my account. Kindly Please remove the stop placement! Account ***********Customer Answer
Date: 02/27/2024
I have not heard from the business in response to my complaint.Business Response
Date: 02/28/2024
Good Morning -
We can be reached at ************ during regular business hours.
Thank youCustomer Answer
Date: 02/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have called numerous of time in regards to this and nobody could give me a reason on why the stop trade was place back on my account. Therefore I have sent another letter of instruction that was delivered Feb 21st . 1ZHR92790220029417 The letter has been scanned and is in processing. But yet the stop trade still is placed on the account. Last 4 of ssn is 0921
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 02/29/2024
We can be reached at ************ during regular business hours. Thank you.Customer Answer
Date: 03/07/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from NA KCC on 11-28-23 regarding a settlement from High-Tech Employee antitrust Settlement with a check attached for $13.13 stating they sent a check for $9,****** in 2015-2016 for my deceased sister who passed away in 2012. I emailed, and sent certified letters in response to their letter. They requested my driver's license, court documents naming me executor of her estate, and copy of her death certificate (extremely sensitive information). I sent all to them on 11-28-24. I sent all requested on 12-11-23. Per Certified mail tracking they received all 12-14-28. NA KCC receiving the information are located in c/************************* PO BOX 8060 **********, ** ********************************* /KCC High Tech Antitrust Litigation Settlement at PO Box 6001 ********, ** 94977-6001. I have communicated with their customer service department: **** *****, ************************ from 11-28-23 through 1-18-24. They have said that they do not show a check ever going our for $9, ****** in their records. They esclated 12-28-23 to ******* who finally sent an email from NA KCC on 1-25-24 with no resolution just that they are working on the matter.Business Response
Date: 02/16/2024
The checks that were issued to this address were already cashed and there are no amounts to reissue. The first check was issued on 12/21/20215 in the amount of $9,128.65 and was cashed on 12/29/2015. The second check was issued on November 20, 2023 in the amount of $13.13 and was cashed on December 28, 2023.Customer Answer
Date: 02/22/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I have requested a copy of the cashed check for : the check issued on 12/21/20215 in the amount of $9,128.65 and was cashed on 12/29/2015. I still have no proof that this check was sent out. Who signed for it? If the check was sent out I can not legally pursue the fraudulent case without a copy of the check with signature on the back. Without the front and back copy the settlement administration has not proven they ever sent the check out.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 02/27/2024
Good Morning-
The checks issued to this address were already cashed, and there are no amounts to reissue. The first check was issued on 12/21/2015 in the amount of $9,128.65 and was cashed on 12/29/2015. The second check was issued on 11/20/2023 in the amount of $13.13 and cashed on 12/28/23.
Thank you.
Customer Answer
Date: 02/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried for three months to sell all shares in Computershare. I have submitted all documentation three times including $125 "processing fee" two separate times. I have called daily and spent hours on hold or talking with agents who are very difficult to understand due to language barriers or poor quality phones. Every person says to do something new or repeats what I have already done. Requests to speak to supervisors either results in a disconnected call or reassurance that a supervisor will call back, which they dont. This company clearly does not want to release your money and will do everything possible to hold on to it. The customer service is one of the worst experiences I have ever had. How they stay in business is beyond my understanding given all the complaints. I have notified the SEC and other agencies regarding financial institutions. The goal of this company is to make it so hard to get your money out that you will give up.Business Response
Date: 03/01/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ComputerShare does not have my social security number in my account profile. I have contacted them by phone in January, **** and also by email in February, ****. When I spoke to a representative by phone, he said a form would be sent to me by mail so that the problem could be solved. I have not heard or seen anything from either contact. This problem deals with stocks of MetLife. I should have recorded the dates and names for each contact. I will do this in all further correspondence with them. I tried to register for an account but couldn't because I needed to have my social security number. It did not recognize my account number either. I did receive tax documents from ComputerShare in January.Business Response
Date: 02/21/2024
Good Morning -
Please see attached response.
Thank you.Customer Answer
Date: 02/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spend 4000 dollars in stocks with this company and they refuse to give me my money or log me back into their system to check my multiple stocks. They continue to say someone will contact me within 2 business days but no one does and if they do they say I'm banned or locked out. I asked them for my money or stocks and they said get a broker and I did. Fidelity! Fidelity tried to transfer my stocks over and they refuse to let them get it the stocks and they say that they need my consent on the matter everytime the broker tries to make the transfer.Business Response
Date: 02/22/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company has no number were you can reach anyone. I have been locked out of my account and they have no customer service to call. I get a message saying my information will be mailed to the address on file. I have had the account for years and have moved. This is totally archaic and a disgrace that a buisness in **** has me locked out of my account without an online way of resetting my password. These people should be ashamed.Business Response
Date: 02/14/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 02/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
************************************Initial Complaint
Date:02/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have shares under holder account number ***********. I need ********************** to call me ASAP on my issue and complete my share sale. This is extremely urgent on my side.I mailed over a request to sell off share on Jan 30, **** (instruction form has been delivered on this date). I called Computershare on Jan 31, ******************************************************************* progress. I verified my name, account number, phone number and address. They confirmed they have received the form and told me that order needs 5 days to process, 2 days to settle and then they will mail the check to my registered address. On Feb 5, I called again to check if everything is on track. All of a sudden, the customer specialist says they cannot verify my address as the address I provided was incorrect and they cannot do anything to help and I have to call back. They cannot do anything to further help until I provide my correct address. I have never changed my address and how come my address can be verified on Jan 31 and 5 days later it cannot be verified!! If someone changed my address, that must be a fraud!! I have all the account statements I received from them. My employer has verified my address. The customer service agents are highly unprofessional and not willing to help!! I cannot be treated like this as a shareholder and customer. This is causing financial damage to me as it impacts the proceeds and timing on my share sale.Business Response
Date: 02/15/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 02/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying for months to transfer shares of *********** not a big transaction, approx. $3000. The were given to my son nearly 20 years ago when he was young so I'm the custodian. It has been nearly impossible to get this done made more difficult because I can't find the original stock certificate. I get transferred, hung up on, get incorrect info - this is maddening. I've worked for financial companies; there's no reason it needs to be the difficult.Business Response
Date: 02/12/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 02/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
They said they mailed the required paperwork to me on 2/2 - as of 2/13, I have still not received it.
Thank you for your help on this.
*************************
Business Response
Date: 02/23/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since January 2,****, I have been unable to access my Computershare account and manage my stock shares due to an account lockout. ******************** claims they need to manually reset my security questions by phone, but their phone and live chat support lines are unresponsive. Despite repeated attempts for 3 weeks, I have not received any assistance. This lack of access and communication significantly hinders my ability to manage my investments and constitutes a potential violation of my shareholder rights.On January 30, ****, I again received a notification stating my account was locked. Upon contacting Computershare on via phone and live chat, I received no response. I documented every attempt to contact support with screenshots (attached), including subsequent efforts on January 30, ****, with the same lack of response.This prolonged lockout puts my investments at risk, as I cannot trade, receive dividends, or exercise voting rights. Furthermore, Computershare's failure to address my concerns raises concerns about the security and accessibility of my account and potential violations of my shareholder rights.I request your intervention to compel Computershare to:1) Immediately unlock my account and provide full access.2) Investigate the cause of the lockout and implement measures to prevent future occurrences.Thank you for your time and consideration. I look forward to your prompt attention to this matter.Business Response
Date: 02/08/2024
Good Afternoon -
Please see attached response.
Thank you.
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