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Temu.com

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Review Ratings

    2.35

    Average of 1,853 Customer Reviews

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    Review Details

    • D. G.

      Date: 09/01/2025

      Very shady business practices. Bait and switch on prices. They add merchandise to your cart and if your not looking closely you probably wouldn't notice. They refused to give me a refund on my order. I received the wrong order , I even took pictures of what I received and they said the order was delivered with the correct merchandise. I never received my order.

      Temu.com

      Date: 09/04/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

      D. G.

      Date: 09/07/2025

      Sad to say, i've tried several times to have this resolved, They continue to say it was the correct order

    • H. V.

      Date: 09/01/2025

      I purchased a bunch of items from their website but found that they have a lot of quality issues with a lot of the products and had to return a lot. My wife is going through cancer treatment recovery so we threw away our old couches because and decided to buy a new couch from Temu for us to replace our old dirty couches.But now Temu completely blocked me from purchasing anything with the same generic reply that verification was required but I have been very active with trying to verify my account so I can purchase more items from them. I have also been using my mine and even my wifes card which we own and they still give the same generic reply without genuinely trying to solve our issue.Since our couches are gone my wife cant rest properly in the living area during the day for her cancer treatment recovery and has to stay in our bedroom. Its honestly quite frustrating and they have really made life harder for us with their robotic responses and careless attitude. If it was the issue of having to return questionable quality products then I am spending it back in their company out of good faith, Im even trying to spend more than what I returned. but they wont allow me purchase anything. Especially that the couch we need is a medical necessity for my wife.

      Temu.com

      Date: 09/06/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

      H. V.

      Date: 09/09/2025

      Temu's response below is a standard template they use to avoid addressing serious customer issues. It completely ignores the specific problems I detailed:1. They have blocked my account and withhold over $850 of my non-expiring credits without any valid explanation, preventing me from completing any purchase.2. This has specifically stopped me from buying a necessary sofa for a family member's cancer recovery.3. Their customer service has repeatedly closed my tickets after providing the same unhelpful instructions, proving they have no intention of solving ******* telling me to go back to the live chat, they are knowingly directing me to the same broken system that has failed over a dozen times. This is not a solution; it is a deliberate tactic to frustrate customers into giving up.This pattern of ignoring complaints and withholding funds constitutes unfair and deceptive business practices. I urge other consumers to beware.If Temu continues to refuse a real resolution here, I will escalate this to the ************************ (***) and the California Attorney General, citing this BBB exchange as evidence of their bad faith.I demand a supervisor provide a substantive response.Sincerely,*******

      H. V.

      Date: 09/10/2025

      Temu's response below is a standard template they use to avoid addressing serious customer issues. It completely ignores the specific problems I detailed:1. They have blocked my account and withhold over $850 of my non-expiring credits without any valid explanation, preventing me from completing any purchase.2. This has specifically stopped me from buying a necessary sofa for a family member's cancer recovery.3. Their customer service has repeatedly closed my tickets after providing the same unhelpful instructions, proving they have no intention of solving ******* telling me to go back to the live chat, they are knowingly directing me to the same broken system that has failed over a dozen times. This is not a solution; it is a deliberate tactic to frustrate customers into giving up.This pattern of ignoring complaints and withholding funds constitutes unfair and deceptive business practices. I urge other consumers to beware.If Temu continues to refuse a real resolution here, I will escalate this to the ************************ (***) and the California Attorney General, citing this BBB exchange as evidence of their bad faith.I demand a supervisor provide a substantive response.Sincerely,*******

      H. V.

      Date: 09/11/2025

      Temu's response below is a standard template they use to avoid addressing serious customer issues. It completely ignores the specific problems I detailed:1. They have blocked my account and withhold over $850 of my non-expiring credits without any valid explanation, preventing me from completing any purchase.2. This has specifically stopped me from buying a necessary sofa for a family member's cancer recovery.3. Their customer service has repeatedly closed my tickets after providing the same unhelpful instructions, proving they have no intention of solving ******* telling me to go back to the live chat, they are knowingly directing me to the same broken system that has failed over a dozen times. This is not a solution; it is a deliberate tactic to frustrate customers into giving up.This pattern of ignoring complaints and withholding funds constitutes unfair and deceptive business practices. I urge other consumers to beware.If Temu continues to refuse a real resolution here, I will escalate this to the ************************ (***) and the California Attorney General, citing this BBB exchange as evidence of their bad faith.I demand a supervisor provide a substantive response.Sincerely,*******

    • Kim S

      Date: 09/01/2025

      Zero stars. Today was the first and last time I shopped at TEMU. They were offering 3 items for a ***** each for first time customers. Once I selected my 3 products ****************** informed me I had to order products (of which they controlled what I could order). I stopped at $35.00 as I already had $150.00 of merchandise that I wanted in my cart...they still wanted more. So they got my $35.00 and I will never see those 3 ***** gifts. Those 3 items disappeared. All I can say is this company is deceptive. They don't deserve my business or anyone else.

      Temu.com

      Date: 09/06/2025

      Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu Team

    • Mona S

      Date: 09/01/2025

      This app is very deceptive. They make you play a game which will show you 3 free gifts and ask to purchase something extra. Once you pay for what you bought extra the other 3 gifts are no where to be seen. Those free gifts go away and you will end up with something you didnt need. Stay away from this site. Do not download app and stay away from this.

      Temu.com

      Date: 09/02/2025

      Hello, thank you for reaching out, and we apologize that you are experiencing issues with our promotions. Customer satisfaction is of utmost importance, and we are constantly working to improve the quality of our service. If you need further assistance, please send us a message through Temu.com or via live chat in the Temu application by clicking on this link: ************************************************. We appreciate you giving us another opportunity to serve you. Best regards, Temu Team.

    • Evelyn A

      Date: 08/31/2025

      I was browsing on Temu. However, I did not order anything. About a day later I noticed a charge for $******, that was charged to my Cashapp account. I tried notifying Temu to no avail. I notified them that I never placed an order, never chose sizes or anything of the sort. I also, notified Cashapp pleading my cash and the said they would investigate. Their investigation led to a decision that I ordered these items. I received these items in a matter of 4-5 days. I promise you, I did not place an order. I have ordered many times from Temu. Why would I create an order and not claim it. From what I can determine, I would not order the garbage they chose to send me. I plan to accumulate all the orders and contact them to be returned. The orders have been arriving in parts. Be very careful this is robbery. Since then I have blocked Temu and also replaced my Method of payment. For which I had no clue they had. Another, add in point. With all your orders, do not leave a method of payment available so that this could happen to you. (****** merchandise that I did not order).

      Temu.com

      Date: 09/03/2025

      Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like ****, **********, ******, ***** Pay, ****** Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu Team

    • Kelly H

      Date: 08/28/2025

      It was a first order. I was lured in by all the "free gifts" to trying them out. Of course I "won" top amounts and had to order within a specific window of time. I received only the paid for items and none of the free gifts. You definitely feel cheated and I won't order again. We have plenty of lower quality options locally instead of bothering with overseas wording.

      Temu.com

      Date: 08/30/2025

      Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu Team

    • shad i

      Date: 08/27/2025

      This is a business that should shut down. They do not conform to standard business practice in the **. I put some items in my basket but did not proceed to sale. Suddenly I got a message that I had made a successful purchse and that my card was charged ! I was shocked but managed to cancel 4 of the 5 items. The fifth item was not cancellable. The item arrived before I could challenge the purchase. Nonetheless the item that arrived was not what was described. So, I tried to return and it was called 'non-returnable' I tried to get a refund and that was not possible. So I started to get chat help and the agent started mocking me and humiliating me and just did not address the problem and just closed the chat whaen I asked for a supervisor. This happened twice. I contacted by email and no response. I put an online review and within minutes they asked me to contact them to sort this out. when I contacted them they did the same thing again. ***** them. Not worth the trouble.

      Temu.com

      Date: 08/30/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

    • George S

      Date: 08/25/2025

      Deceptive business practices. Promotions are a scam, and they do their best to confuse the customer. Stay clear. I tried to resolve with Temu, but that was a fail after more than 2 1/2 hours of fighting with them. I asked over and over, to provide a customer review on their site, but not towards the vendor, but TEMU itself. They refused to give that information.

      Temu.com

      Date: 08/27/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

    • Patty C.

      Date: 08/22/2025

      I purchased a sofa sectional on Temu as I am an interior designer. It said 2 to 4 days local business. I havent heard nothing within the first seven days no updates nothing I finally receive one package almost 2 weeks later. It is the wrong sofa. Its not even what I ordered. I contacted Temu and they told me to return the sectional sofa and the merchant closed their business. Temu left me with a $400 loss at this point a sofa that I cant even use it doesnt even fit in my house. Its not my order at all and they refuse to help me in anyway they keep sending letters Saying the same thing the look into it. Its been two weeks. I have no resolve do not purchase anything from Temu they dont care about their customers they take your money and they want you to return a sectional sofa. That is their mistake. They want the customer to fix their mistakes. I will be taking this further if I do not receive my $400 refund.

      Temu.com

      Date: 08/23/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

    • James B

      Date: 08/20/2025

      Ordered a press and after taking my money,they said it was no longer available,but on the site it was still available, tried a second time and ordered a scope that never was shipped ,said the label had been processed and is awaiting pickup from ****, never happened I did get full refunds but only after complaining. Save your money

      Temu.com

      Date: 08/21/2025

      Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team

    Temu.com is NOT a BBB Accredited Business.

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