Reviews

This profile includes reviews for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

Review Details

• Review fromJames B

  Date: 08/20/2025

  1 star
  Ordered a press and after taking my money,they said it was no longer available,but on the site it was still available, tried a second time and ordered a scope that never was shipped ,said the label had been processed and is awaiting pickup from ****, never happened I did get full refunds but only after complaining. Save your money

  Temu.com

  Date: 08/21/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
  
  

• Review fromMoustafa G

  Date: 08/20/2025

  1 star
  So many weird actions Blocks users from using credit balance and or coupons Canceling orders for NO reason then you find prices went up Using g customers accounts to evade paying customs

  Temu.com

  Date: 08/21/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
  
  

• Review fromB J

  Date: 08/19/2025

  1 star
  I have spent a lot of money at Temu and considered myself a valued customer until I made one order of a solar fountain pump from Ooh Peripheral c/o Temu upon not receiving the order but an item I did not order a tungsten lamp I contacted them to alert them of the issue and request a refund but they refused because they had pictures of delivery which was thrown unsafely in my yard and claimed that the pkg.which marked 202 was the order but the pkg. which was marked 202 was a pair of shoes I ordered. After explaining them about the other pkg. the tungsten lamp which I did not order nor can be found in my order history they refused to refund original item of the solar pump.I did'nt pay a lot of money for the item but the credit I had was used toward its purchase and if one is deceptive about the small things what becomes of the larger...

  Temu.com

  Date: 08/20/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

  B J

  Date: 08/24/2025

  Thank you for your assistance, I tried to explain this to you after receiving this package I did'nt order and not receiving the one I did but felt no one was listening and had to take things beyond measure to find some type of enclosure.Thank you for your assistance.

• Review fromM. R.

  Date: 08/15/2025

  1 star
  Since June 22, 2025, I have been calling Temu every single day regarding a defective electric bike I purchased. From the moment it arrived, the bike was unusable, and it was obvious it had been shipped in faulty condition. Instead of honoring their responsibility to provide a working product or issue a refund, I have been subjected to an exhausting and frustrating ordeal. I have spent an average of four hours a day on hold with Temus customer service, day after day, with no resolution. Multiple supervisors have acknowledged that the bike was defective and even admitted that returning it would cost a fortune. They specifically told me not to worry about sending it back and assured me a reshipment would be sent out. Despite those assurances, no replacement bike has arrived, and I have received nothing but delays, excuses, and empty promises.Temus refusal to honor their own stated policies is unacceptable and feels like a deliberate scheme to wear customers down until they give up. I have suffered extreme inconvenience, wasted countless hours of my time, and endured unnecessary stress over a matter that should have been resolved quickly and fairly. The seller knowingly shipped a defective product, and Temus so-called guarantees are worthless when they fail to follow through. This experience has destroyed any trust I had in their company. I will be reporting Temus actions to consumer protection agencies, filing formal complaints, and sharing my experience publicly so other customers know how they operate. The way I have been treated is not only unethical, it borders on outright theft, and I will not stop until I receive the full resolution I was promised.

  Temu.com

  Date: 08/15/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  
  

  M. R.

  Date: 08/19/2025

  I am filing this complaint regarding a bike I purchased through Temu. The entire experience has been misleading, frustrating, and costly.I paid for what was advertised and sold to me as a brand new, fully working bike. However, immediately upon receiving it, the bike did not function at all. This was not a minor issueit was completely defective from the very beginning. To make matters worse, Temu has withheld $1,000 of my money and has refused to issue a refund despite the fact that the product was defective on arrival.When I contacted Temu about the issue, instead of resolving the matter appropriately, I was told to purchase parts myself and was promised reimbursement afterward. This is unacceptablecustomers should not be forced to spend more money and time repairing a brand new product that was supposed to work from day one. I paid for a working bike, not a broken project.For the past three months, I have been calling Temu consistently to try to resolve this issue. Instead of taking accountability, they continue to deny my return request, delay the process, and make me wait endlessly. In addition, I have experienced harassment and stonewalling during these interactions. My time has been wasted, my money has been tied up, and I have been left with a defective bike that never worked.This is clearly a case of selling defective goods, misrepresenting the condition of the item, withholding refunds, and engaging in unfair business practices. I feel scammed and taken advantage of, and I believe Temu is deliberately stalling to avoid resolving this matter.I am requesting immediate intervention from the BBB to hold Temu accountable for their actions. At a minimum, I demand a full refund of the $1,000 that was wrongfully kept, along with acknowledgment of the deceptive practices I have been subjected to. No customer should have to endure this level of dishonesty and neglect after making a purchase.

  M. R.

  Date: 08/19/2025

  I am filing this complaint regarding a bike I purchased through Temu. The entire experience has been misleading, frustrating, and costly.I paid for what was advertised and sold to me as a brand new, fully working bike. However, immediately upon receiving it, the bike did not function at all. This was not a minor issueit was completely defective from the very beginning. To make matters worse, Temu has withheld $1,000 of my money and has refused to issue a refund despite the fact that the product was defective on arrival.When I contacted Temu about the issue, instead of resolving the matter appropriately, I was told to purchase parts myself and was promised reimbursement afterward. This is unacceptablecustomers should not be forced to spend more money and time repairing a brand new product that was supposed to work from day one. I paid for a working bike, not a broken project.For the past three months, I have been calling Temu consistently to try to resolve this issue. Instead of taking accountability, they continue to deny my return request, delay the process, and make me wait endlessly. In addition, I have experienced harassment and stonewalling during these interactions. My time has been wasted, my money has been tied up, and I have been left with a defective bike that never worked.This is clearly a case of selling defective goods, misrepresenting the condition of the item, withholding refunds, and engaging in unfair business practices. I feel scammed and taken advantage of, and I believe Temu is deliberately stalling to avoid resolving this matter.I am requesting immediate intervention from the BBB to hold Temu accountable for their actions. At a minimum, I demand a full refund of the $1,000 that was wrongfully kept, along with acknowledgment of the deceptive practices I have been subjected to. No customer should have to endure this level of dishonesty and neglect after making a purchase.

• Review fromKathryn F

  Date: 08/14/2025

  1 star
  They advertised furniture as wood there was no wood just cheap fiber board ! Missing components ! Then they want you to pack this s*** back up and hoof it to fed ex . They exploit the elderly. No respect for your time!get item mixed up when talking to customer service which is a robot

  Temu.com

  Date: 08/15/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

• Review fromBlake T

  Date: 08/14/2025

  1 star
  Horrendous! I should've known better. Cap products and rarely a warranty excepted.

  Temu.com

  Date: 08/15/2025

  Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
  
  

• Review fromCindy W

  Date: 08/13/2025

  1 star
  If you had a Zero, I would have chosen it. Temu is deceptive at BEST and a Complete Scam at worst.This is not my first Rodeo and am very cautious to read fine print clearly. And while they did not take me for a lot they TOOK a lot of my time and THAT is of precious value to me.The Free is not Free. After choosing 4 or 5 free I was told I had to buy $70. Not happy about thatI found some things I liked and placed order. Went to view my Free to be sure it too was being sentand was told I could PIC ONE of the 5 items (4 free plus a bonus). But that you only get 1 per day PLUS SHIPPING..I promptly got on their chat to resolve and received AI who looked up my account and said they found no promotions.WELL.i explained I would share my experience and received crickets. No reply.SO.after WASTING AN hOUR plus on the appNo, you can keep your ONE $5 freeby that I had to pay $4 delivery plus tax. My **** is feeling the pain for the first time you screwed me.ill not be back 4 more days to enjoy more deception. .

  Temu.com

  Date: 08/14/2025

  Hello, thank you for reaching out, and we apologize that you are experiencing issues with our promotions. Customer satisfaction is of utmost importance, and we are constantly working to improve the quality of our service. If you need further assistance, please send us a message through Temu.com or via live chat in the Temu application by clicking on this link: ************************************************. We appreciate you giving us another opportunity to serve you. Best regards, Temu Team.
  
  

• Review fromDebbie A.

  Date: 08/10/2025

  1 star
  I was misled into spending over $78 trying to reach the "$50 Temu credit" promotion without being told how much I had to spend. I refunded almost all my orders, selected "refund to original payment method," and removed my debit card due to security ************ Im being told some orders are shipping anyway even though I canceled them and want my money back. I do NOT want any of the items shippedI want all the money refunded, not store credit.Please help me cancel these shipments and confirm when Ill receive all my money back to my card.I an order under the impression I would receive a $50 credit based on a Temu promotion. However, this offer was misleading and not honored. I immediately attempted to cancel the order, but your system did not allow me to stop the shipment in time.I clearly don't want those acquired items, and they were being shipped to me against my wishes. This situation feels deceptive and dishonest. I have requested a full refund and only got Temu credit as it was short and quick as my original payment method would take a long process up to several days. I only did this to have extra credit so I can use it for my next purchases when it doesnt change the fact that I should I have recieved $50 credit for items I wanted from my cart than the items I did not want. There's no return shipping label the items that was already shipped, unfortunately Temu doesn't accept any returned items as they made me keep the items in a conniving and cunning way because they thought I would use my items that I clearly didn't expect to come. I tried to cancel the items on time from being shipped and it didn't work. To everyone out there I advise against using Temu's 50-100$ credit scheme, you will end up spending nearly 100 dollars or more on items you detest to beat the timer when its better and more efficient to buy the good items directly from your carts that could be sold out anytime than be compelled to waste money on a false promise unfulfilled.

  Temu.com

  Date: 08/13/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

  Debbie A.

  Date: 08/15/2025

  Thank you I appreciate your service, I look forward to shopping from Temu in the future without the need to spend more money on things I don't want from a reward system that doesn't work for me. I would buy the things I do want with the items I choose to add to my cart.

• Review fromJane M

  Date: 08/10/2025

  1 star
  Temu is quick to immediately charge you for your order as soon as you hit the **** button to confirm what you are ordering. If you cancel within seconds, it's already too late. Refunds are ridiculously slow. Very shady operation.

  Temu.com

  Date: 08/13/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ************************************************. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
  
  

• Review fromLee K

  Date: 07/31/2025

  1 star
  Temu is a ******** online shopping company who do not give a dam about the customers. They will not make the matter better or correct the matter in a professional manner. I bought a ***** through them and had problems with back rim and tire, reported it to them they sent wrong part with no back brakes and no chain access. This problem started like 30 days after I purchased the bike but they let the problem linger long enough to say that it's been past the 90 day warranty, you know they way of trying to get out of fixing the problem

  Temu.com

  Date: 08/02/2025

  Hello, thank you for reaching out to **. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team